Seller refuses to give me a refund

[machzy]

Both seller & I are from Canada.

I bought a Wii game from him. The description of the game was verbatim "Condition is Good. Manual has damage". No biggie, I don't care about the manual.

I got the game and the disc was scratched to **bleep**. I contacted the seller and said I wanted my money back. He said if the game still works then it doesn't matter if it's scratched. I said the game was not as described. He said it doesn't matter. I pushed and started the return process. He agreed at first, then he changed his mind. Then I get an email from eBay:

The seller can't send a return shipping label

I open the return details and see the following (attached)

I read somewhere that I can ask eBay to help, but I don't see that option anywhere in the return process screen. The only buttons I have available are:

- Contact seller

- Mark as shipped

- Close the return

What can I do?

[femmefan1946]

As I write this it is still Oct. 22 (11:25 PDT).

EBay dotCOM is on Pacific Time.  EBaydotCA is on Eastern.

Check again tomorrow.

[machzy]

Checked again. Nothing.

[pjcdn2005]

The payment would go to the original payment source.  Was the original amount paid with your PayPal balance?

[tyler@ebay]

Hi @machzy - would you mind checking the card or account you used to make the purchase with? 

ECheques definitely take some time to process, but from what I can see it finalized today. If you're not seeing it on the funding source you used then I'd consider contacting Customer Support. 

I'm a big proponent of our social media team (not just because that's where I used to work, they're really great ). They're available on Twitter or Facebook and you can send them a private message with your registered email, first and last name on file and post code and they can work on getting to the bottom of it!