04-07-2025 10:07 AM - edited 04-07-2025 10:08 AM
Hey everyone,
Just looking for some insight. I recently purchased quite a bit of items from Ebay, some from the US. I think the post office may have my first item being delivered from the US. When I buy from the US, I first pay shipping through ebay. The item is sent to the Ebay international hub in which I then receive an email from DHL stating I need to pay "Import Tax" and a "Duty fee."
The first item from the US is being held at the post office because there is now another amount I need to pay and I am not sure what it is for. Maybe an item slipped through without me paying the import tax and duty fee? Or do I pay an additional tax on top of the "Import tax" and "Duty fee" DHL charges, does anybody know?
EDIT: To clarify, I am from Canada.
04-07-2025 10:36 AM
@dukedalton wrote:Hey everyone,
Just looking for some insight. I recently purchased quite a bit of items from Ebay, some from the US. I think the post office may have my first item being delivered from the US. When I buy from the US, I first pay shipping through ebay. The item is sent to the Ebay international hub in which I then receive an email from DHL stating I need to pay "Import Tax" and a "Duty fee."
The first item from the US is being held at the post office because there is now another amount I need to pay and I am not sure what it is for. Maybe an item slipped through without me paying the import tax and duty fee? Or do I pay an additional tax on top of the "Import tax" and "Duty fee" DHL charges, does anybody know?
EDIT: To clarify, I am from Canada.
First transaction would have been prov. tax + GST depending on province you live in. 2nd charge would be duties based on country of origin of goods the current whackadoodle formula rate Orange Hair came up with. Curious to know if processing, especially with eIS is being added twice. It SHOULD be a single charge with "tax" on total fee.
04-07-2025 11:44 AM
04-07-2025 12:05 PM - edited 04-07-2025 12:20 PM
@marnotom! wrote:
@lotzofuniquegoodies
I think we can safely surmise from all the eIS-related threads which mention DHL and its import charges that DHL-handled eIS shipments are subject to tax charges after payment has been made through Checkout and the shipments that have taxes charged at Checkout are handled by other carriers.
The upfront question that needs to be answered before a purchase is madeis how much processing will be when outside courier is involved. That way no surprises for buyer AFTER a purchase. Transparency in these situations are important. There is also no option for customer to clear if they so choose. Even tho eBay suggests eBay is strictly B to C, B to B does take place and receives MAY have a broker on file but there is no way to mark.
According to DHL customer service agent charge for 1 to 5 lines 18.05. 4.50 for additional lines plus duties as applicable. Item must be descriped accurately so unsure if that is sellers description or eIS has override? DHL pays on customers behalf in advance and bills customer prior to delivery. Charges MUST be paid in advance before delivery will be made. Unfortunately with eIS buyers are not given the option to choose method for delivery such as USPS to CP.
04-07-2025 12:36 PM
@lotzofuniquegoodies wrote:
@marnotom! wrote:
@lotzofuniquegoodies
I think we can safely surmise from all the eIS-related threads which mention DHL and its import charges that DHL-handled eIS shipments are subject to tax charges after payment has been made through Checkout and the shipments that have taxes charged at Checkout are handled by other carriers.The upfront question that needs to be answered before a purchase is madeis how much processing will be when outside courier is involved. That way no surprises for buyer AFTER a purchase. Transparency in these situations are important. There is also no option for customer to clear if they so choose. Even tho eBay suggests eBay is strictly B to C, B to B does take place and receives MAY have a broker on file but there is no way to mark.
According to DHL customer service agent charge for 1 to 5 lines 18.05. 4.50 for additional lines plus duties as applicable. Item must be descriped accurately so unsure if that is sellers description or eIS has override? DHL pays on customers behalf in advance and bills customer prior to delivery. Charges MUST be paid in advance before delivery will be made. Unfortunately with eIS buyers are not given the option to choose method for delivery such as USPS to CP.
Add On:
USA to Canada via Fedex Ground & AIR under 200.00 by phone:
No charge for customs clearance as long as items are covered under CUSMA. Non CUSMA items is still being determined so at this point so basically up in the air. <Surprise>
According the fedex page charges are quoted as following
Ground:
As a side FYI if an amendment is requested charge is 25.00 per line.
04-07-2025 03:31 PM
@lotzofuniquegoodies wrote:
@marnotom! wrote:
@lotzofuniquegoodies
I think we can safely surmise from all the eIS-related threads which mention DHL and its import charges that DHL-handled eIS shipments are subject to tax charges after payment has been made through Checkout and the shipments that have taxes charged at Checkout are handled by other carriers.The upfront question that needs to be answered before a purchase is madeis how much processing will be when outside courier is involved. That way no surprises for buyer AFTER a purchase. Transparency in these situations are important. There is also no option for customer to clear if they so choose. Even tho eBay suggests eBay is strictly B to C, B to B does take place and receives MAY have a broker on file but there is no way to mark.
According to DHL customer service agent charge for 1 to 5 lines 18.05. 4.50 for additional lines plus duties as applicable. Item must be descriped accurately so unsure if that is sellers description or eIS has override? DHL pays on customers behalf in advance and bills customer prior to delivery. Charges MUST be paid in advance before delivery will be made. Unfortunately with eIS buyers are not given the option to choose method for delivery such as USPS to CP.
Add on:
There is also no way with eIS to know who end of mile carrier is. With anyone else I have dealings with, if a business does not use their own trucking system it clearly either gives choices or specifies who they use. Much easier to make a decision to purchase when you have all the information. Can a buyer even have custom notes added to a shipment or is it just hope for the best?
04-07-2025 05:26 PM - edited 04-07-2025 05:27 PM
This again?
While I appreciate your points, given Canada's geography and the historical traffic of goods between us and the US, I think it's likely very difficult to specify the carriers being used on an eIS shipment before the item is handled at the eIS hub. Also, even if buyers knew the carrier beforehand and could research the various and sundry fees involved in a US to Canada shipment involving that carrier, it's likely that they're going to come up either empty-handed or with incomplete information.
How many of those users on the infamous UPS thread would have been able to find out at the time they made their purchases how much they were going to get dinged by UPS in brokerage charges?
04-07-2025 08:22 PM - edited 04-07-2025 08:35 PM
@marnotom! wrote:
This again?
While I appreciate your points, given Canada's geography and the historical traffic of goods between us and the US, I think it's likely very difficult to specify the carriers being used on an eIS shipment before the item is handled at the eIS hub. Also, even if buyers knew the carrier beforehand and could research the various and sundry fees involved in a US to Canada shipment involving that carrier, it's likely that they're going to come up either empty-handed or with incomplete information.
How many of those users on the infamous UPS thread would have been able to find out at the time they made their purchases how much they were going to get dinged by UPS in brokerage charges?
From everything reported the end of road carrier seems to be DHL. There may be exceptions. Hard to know. From a buyers perspective that choice matters. What may work in Timmins, Ontario might now work in Sundre Alberta or anyone with a unique address. What's so wrong in your book about not sharing that info with the buyer in advance?
Most would think eIS being a glorified forwarding service that it is there would be savings for maybe the sacrifice in speed. It's a loss on both accounts.
From a personal perspective after test driving those programs at the beginning and having a negative experience each time, I just stopped purchasing anything from the USA if a seller was using. From the buyers I have spoken to since then most have done the same thing. Unfortunately there is no opt out from a buyers perspective in search....considering ebay is so gung ho on check boxes.
eBay has been along thru the years about improvements but ends saying little in defence of these programs. And never anything in the way of sorry you've had a bad experience to users. Not very professional when it comes customer service. eIS isn't much better now than when it was first implemented from regular reports. From your perspective do you think a forum like this should be a buyers place to go when they are having difficulties with any purchase on eBay?
04-07-2025 09:50 PM - edited 04-07-2025 09:56 PM
@lotzofuniquegoodies
Where does DHL Canada currently display its fees levied on importers of DDU items?
I'm not referring to eIS shipments. I'm referring to the various shipping methods DHL uses to transport goods from the United States to Canada in general.
04-07-2025 09:59 PM
See post or https://www.dhl.com/it-en/home/express/personal-shippers/duties-and-taxes.html
They also have a tool for checking but you need to create an account.
04-07-2025 10:08 PM
As a side DHL's customer service has been iffy since the merge. Dealt with Loomis before DHL purchased them. Loomis had great customer service with consistent delivery and prompt proactive customer service if there was a blip. DHL, when we used for air freight to USA constantly had customs problems. After a number of major issues/missed deadlines we had to switch.
04-07-2025 11:48 PM
@lotzofuniquegoodies wrote:
See post or https://www.dhl.com/it-en/home/express/personal-shippers/duties-and-taxes.html
That page is designed for use in/for Italy, @lotzofuniquegoodies, and it seems to be specific to Express shipments. Do you have a link to a page from DHL Canada that shows the customs charges that DHL Canada levies for shipments originating from the US for items sent by, say, DHL Globalpost or DHL eCommerce (if applicable)?
04-08-2025 06:32 AM - edited 04-08-2025 06:34 AM
@marnotom! wrote:
@lotzofuniquegoodies wrote:
See post or https://www.dhl.com/it-en/home/express/personal-shippers/duties-and-taxes.html
That page is designed for use in/for Italy, @lotzofuniquegoodies, and it seems to be specific to Express shipments. Do you have a link to a page from DHL Canada that shows the customs charges that DHL Canada levies for shipments originating from the US for items sent by, say, DHL Globalpost or DHL eCommerce (if applicable)?
Not that I could find. That's why I contacted the old fashioned way. Certain couriers can be notorious for hiding stuff well. DHL is one of them. I did spot 21.45 CAD on a Reddit post from 2024 if thats of any help. (Seems to negate the 18.05 quoted by agent. Possibly in US funds. They didn't say.) The amount does seem to go up slightly every year from some scrolling. Just nothing specifically. I'll call in the am and see if they can send me a direct link for Canada.
04-08-2025 10:37 AM - edited 04-08-2025 10:38 AM
@lotzofuniquegoodies wrote:
@marnotom! wrote:Do you have a link to a page from DHL Canada that shows the customs charges that DHL Canada levies for shipments originating from the US for items sent by, say, DHL Globalpost or DHL eCommerce (if applicable)?
Not that I could find. That's why I contacted the old fashioned way. Certain couriers can be notorious for hiding stuff well. DHL is one of them.
Yup. My thinking is why would DHL or any other commercial carrier want to have its rates on display in an easily-viewed public forum like eBay when they bury them away online for those without accounts?
The best solution to all this, of course, is if Canada finally starts requiring sites like eBay to start charging, collecting, and remitting taxes for all sales on the platform, not just domestic ones. It's already being done this way by the US, UK, EU, Australia, and others.
Perhaps this will happen sometime after the upcoming election, and the government will frame it as part of a "Canada First" initiative, despite the fact that it's really about finally putting Canadian online platform sellers on the same footing as those from outside of the country when it comes to having their sales to Canadian buyers taxed.
04-08-2025 10:59 AM - edited 04-08-2025 11:04 AM
@marnotom! wrote:
@lotzofuniquegoodies wrote:
@marnotom! wrote:Do you have a link to a page from DHL Canada that shows the customs charges that DHL Canada levies for shipments originating from the US for items sent by, say, DHL Globalpost or DHL eCommerce (if applicable)?
Not that I could find. That's why I contacted the old fashioned way. Certain couriers can be notorious for hiding stuff well. DHL is one of them.
Yup. My thinking is why would DHL or any other commercial carrier want to have its rates on display in an easily-viewed public forum like eBay when they bury them away online for those without accounts?
The best solution to all this, of course, is if Canada finally starts requiring sites like eBay to start charging, collecting, and remitting taxes for all sales on the platform, not just domestic ones. It's already being done this way by the US, UK, EU, Australia, and others.
Perhaps this will happen sometime after the upcoming election, and the government will frame it as part of a "Canada First" initiative, despite the fact that it's really about finally putting Canadian online platform sellers on the same footing as those from outside of the country when it comes to having their sales to Canadian buyers taxed.
The main reason that would be a bad idea is eBay/online sellers are not CBA/CBP. They do not have physical access to the goods. They are not trained in inspection processes. It would be like having Fred your butcher in charge of your luggage at the airport. Inspections are done in secure areas by trained staff with access to the proper equipment. Each courier with substantial volume has that staff (they are armed). eBay etc. would be doing it totally blind.
Thats the difference between a formal and non formal customs entry. With removal or lower deminimus happens those entries willl all become formal and inspections which CBA/CBP do not have the current appropriate staffing levels.
Refer to Post 10. How it works.
A border services officer (BSO) is a member of the Canada Border Services Agency (CBSA), a federal law enforcement agency. The agency's primary mission is to prevent the unlawful entry of individuals, materials, and products into Canada. There are 1,100 service points where BSOs can work across the country, including airports, marine terminals, and rail ports in regions ranging from metropolitan cities to isolated areas. The CBSA often requires border services officers to relocate, ensuring all points of service are well-monitored. People in this role are respectful, courteous, fair, and motivated to provide excellent customer service while ensuring public safety.
As it is when they (eBay etc) collect state/provincial orVAT sales tax they are doing that procedure as a one size fits all scenario. And may not always be applying tax rates 100% accurately. Items may be either tax free or at a different rate depending on the jourisdiction. eBay doesn't even have a method in place for for citizens/organizations that are tax exempt like other marketplaces. You are forced to pay and submit to get reimbursed.
04-08-2025 11:09 AM
From my own personal point of view last thing I would want/need is something else ebay could charge me for towards FVF's.
04-08-2025 04:09 PM - edited 04-08-2025 04:09 PM
How would eBay charging sales taxes on sales to Canadians from sellers in other countries affect your FVFs?
04-08-2025 04:28 PM
Many sellers have noted since eBay started collecting taxes on behalf of sellers that this should not be a revenue generator for eBay against final value fees. I'm in the same boat. Someone threw that concept against the wall at eBay HQ and it stuck.
If ebay was to start collecting duties on behalf of sellers we would have to pay fees as part of the grand total. Taxes, duties etc are not revenue for sellers. Neither is shipping. No matter what conclusion eBay has made.
As a side why are you so quick to defend eBay when they have use poorly designed business practices or slow to fix glitches and offer features to Canadians? Those concerns won't get resolved unless WE push for them. It is what it is isn't a solution.
04-08-2025 05:05 PM - edited 04-08-2025 05:24 PM
@lotzofuniquegoodies wrote:
If ebay was to start collecting duties on behalf of sellers we would have to pay fees as part of the grand total. Taxes, duties etc are not revenue for sellers. Neither is shipping. No matter what conclusion eBay has made.
I never suggested that eBay start collecting duties on behalf of sellers, and I don't believe there's legally any mechanism for them to do so for any country. What I'm suggesting is that Canada drag itself kicking and screaming into the late 2010s and mandate digital marketplaces such as eBay to start charging, collecting, and remitting GST, HST, QST, RST, and PST on sales where the buyer is in Canada and the seller is located outside of the country. Those are taxes, my friend, not duties.
You do realize that you're already paying FVF not just on the taxes charged on sales to Canadians, but also on sales to the US, UK, EU, Australia, etc. as well as the item price and shipping? That ship has sailed, dude. I'm talking about it working the other way around. Currently, sellers from outside of Canada don't pay FVF on the taxes on eBay sales to Canadians because they're not charged by eBay. And buyers may not end up paying the sales taxes that are supposed to be charged on those transactions because of how CBS handles postal imports. The same sales taxes that they'd pay if they'd purchased from a Canadian seller. Is that putting Canada First?
If I'm misunderstanding your point here, my apologies, but I can't think of any other way to read it.
@lotzofuniquegoodies wrote:
As a side why are you so quick to defend eBay when they have use poorly designed business practices or slow to fix glitches and offer features to Canadians? Those concerns won't get resolved unless WE push for them. It is what it is isn't a solution.
In this particular instance, I think this matter is more the making of the carriers. They don't want the general public to find out in Google searches their practices and fees when it comes to the handling of casual imports, and eBay Canada doesn't have the clout to force them to do so on its own website. There either has to be legislation to force the carriers to be more transparent, or else the whole issue of tax collection has to be streamlined, and given what the rest of the western world is doing, it just makes sense for Canada to follow suit.