Buyer Central

Refund Questions

I was wondering how the refund process works.Ebay made me attach my visa to the account to start a refund, however the money was still on hold in my ebay account.Ive refunded the buyer after recciving the item, however now I have a charge on my Visa ...

How do I retract an offer?

Hi.After looking at an item closely, I'd like to retract an initial offer I made. Is that possible? Thnx

I won an auction and the seller just jacked up the shipping rate from 4 to 10$ How is this possible?

I had won an auction for a cheap baseball card that was just a few dollars and as I went to go pay today, I noticed he jacked the shipping cost from 4 to 10 dollars! How is this allowed? I have the screen shots to play it. I'm not going to pay 10$ sh...

eBay won't help me because I picked the wrong reason for return request, is this a joke?

I ordered some parts, it even has the green checkmark from eBay: Fits your vehicleBut it does not fit my car, so I contacted the seller and start a return process, this is where eBay said it is all my fault, I picked the reason of return as:it does n...

Item stuck at eBay hub!

Hey guys, I got my sister a birthday present on eBay which is a Apple watch, I have shopped using the international shipping program before and it always came on time, my sisters birthday is on may 6th and the estimated delivery day is by the 1st, th...

Outbid over a minute after auction ended - help?

Hi all, I'm fairly new to EBay and just now was outbid at 1:31:18 my local time for an auction that was supposed to have ended at 1:30. I received the warning email at 1:31:18 when the "winning" bid came in, but was watching the auction and assumed t...

How long will it take to go from Glendale heights To Toronto?

I ordered my package march 25th and now it says it arrivied in Glendale. Will it arrive to me by next week? It says April 9-16 which is a long time

Item not moving from International Hub?

Ordered a suit from the US the month before a special event, item shipped out April 3rd.It was a sure match for what I was looking for, and I was relieved about not having to worry about finding a suit. Item made it to the international hub in Glenda...

new seller return scam

Hi all. Got a new scam that ebay is falling for but we are not going to fall for. About feb 1 or so we bought a "new" printer printhead for $34 CAD all in from a china seller (they do not exist outside of china). It arrived april 1. Put it in the pri...

smell on clothes from UK

Dear all, I do buy clothes and shoes on ebay and have noticed that only clothes from the UK have a smell that is nauseating (and very difficult to get out). I am not asking for help with the smell. I am asking if others have noticed the same thing sp...

Resolved! Seller accepted offer on items, but is now showing on vacation when I attempt to contact.

I saw a few items from a buyer that I liked and decided to send offers on them. The seller accepted two of the offers, and declined for a third item. I still wanted this third item, and the sellers page mentioned combined shipping, so I requested a t...

Resolved! Order stuck in Glendale Heights, IL - no updates with little time left

Hey,I live in Toronto and I bought a medal end of January that arrived at the shipping Center in Illinois on Feb 5th. Since then, I have seen no updates whatsoever - the tracking shown is the same one that was used when the item was shipped to the Ce...

Resolved! Shipping listed as EMS but seller used DHL instead

I live in Canada and purchase from international sellers quite often. I know that courier services like DHL, UPS, and FedEx charge ridiculously high "brokerage fees, " so I only buy from sellers using EMS or regular mail. I don't care much about item...

PayPal issue

Wondering if anyone has had this problem. Lately I've had some bad luck with a couple sellers and shipping, now I have a PayPal issue. Seems like things happen in three's for me.For the last month now, whenever a seller issues me a refund because the...

Resolved! Return from checkout page to shopping cart

As a Canadian buyer, if I am interested in an item (few hundreds $$$) from an American seller (eBay International Shipping) if I place this item in my shopping cart, and I go to checkout page to review all the shipping options, taxes and customs fees...

Resolved! Incorrect item sent by seller

So I bought a sports card off a seller in Canada. The posted picture is of the exact card I wanted. The worded description below it, has an item # and a word. It arrived, but it's a completely different card from the picture. It's a cheaper card and ...

Promo coupon - terms and condition not respected

It says in terms and condition that we can use 1 coupon per account but they do not allow us. I used the coupon for trading cards on one account, worked. Then i made a purchase on my second account, an account where my last order is one month ago (10...

Tracking and Order Completion

Why is the tracking SO TERRIBLE for items coming from India? I purchased three products, all from different sellers. They all arrived but the quality of the tracking was poor and months after items were delivered they still show Shipped and not deliv...

eBay duties on Swiss Watches are horribly wrong

Preface: Ive bought numerous swiss made watches (new or old and from authorized dealers) for years now. Decided to check eBay for a Marathon Made Watch (Made in Switzerland) What is this duty rate? It's 5% for Switzerland to Canada on Watch imports.D...

Buyers who have purchased from sellers using EIS - Did Canada Post deliver your package?

A seller in the US has a Canadian buyer having a problem making a purchase from them and it may be because the buyer is using a P.O. Box. That made me wonder if eBay has always used Canada Post for deliveries to Canada or if they also using other met...

Recall message from ebay

Purchased sunglasses for the eclipse and i just received this message. Is this legit or just a bot action? Sunglasses looks like official sunglasses. But i'm not expert. This is strange and stressful. Seller already shipped. What i'm supposed to do

What is happening with my parcel sitting at this hub in Toronto?

Hi, I recently purchased an audio component from ebay. I have been anxiously waiting for it, but I feel it has been delayed and sitting at this Toronto hub for no apprent reason. Here is the parcel scanning activity so far on it: Wed, Mar 137:56pmArr...

Is This a Valid EMS China Post Tracking Number?

I bought something from China on Nov 2nd thinking it was coming from the US. When I discovered this, i panicked because i don't typically spend more than $10 (this order was $70). Seller seems okay, but I'm worried I've been scammed.After 3 days, I d...

Specifying USPS - Actual Shipping DHL (E-Commerce?)

Regarding the question in the discussion selecting USPS shipping but in turn a seller switching to DHL. See discussion from dot com attached. The post references something called DHL Intergalactic Mail. They also have an E-Commerce shipping service. ...

Order details screen - shipping address is for the Glendale Heights hub. Anyone had this?

Have an order that says delivered to the height in Glendale Heights, IL on March 1st. No update since, no new tracking #. I checked the order details screen again tonight, and the shipping address is eIS C/O My Name, Glendale Heights Hub address in I...

EIS shipping. No updated tracking #. Says delivered (to hub)

I'm not panicking at this point, because I know EIS is slow as molasses, but just a little unclear on a couple things. Bought an item Feb 26th, given tracking, expected delivery was March 18th or 21st (can't remember, how can i check this?). Next day...

Be a Player Memorabilia

Looking for Montreal Canadiens memorabilia cards like this. Does anyone have any like these to sell? https://www.ebay.ca/itm/404802334314

Seller not respecting agreement

Curious about what others think about this weird situation Contacted a seller about an item in auction where he had tracking shipping $15. I knew it could be shipped lettermail for $3-4 as it fits. Seller told me that he would ship lettermail and adj...

scammer

Please be advised that the above seller is a scammer. I purchased two G.I. Joe figures off of him. When my package arrived, only one of the figures was in the box. The box look like someone had cut it open and then re-taped it shut so the seller said...

Canadian seller using USPS

I'm confused. I always avoid buying anything from the USA or overseas over $100 Canadian to avoid taxes and Duties. I bought an item from a seller in Quebec, Canada, their location is set to a city in Quebec. I live in B.C. I purchased the item... Th...