Buyer Central

Didn't get what I paid for . Ebay not helping me get money back for item damaged and destoyed .

June 17 , shipping history shows item damaged and destroyed and undeliverable in ebay shipping facility, now I'm out $401.86 Cdn. Ebay closed my case and now wont have anything to do with me . Where is my $401.86 ? Ebay doesn't care for buyers , why ...

Resolved! Chinese Reborn Dolls -- SCAM...BUYERS BEWARE!!

I recently purchased reborn dolls from China. The first doll I purchased was on Dec 6/17 and then I purchased another one (from a different seller) on Jan 22/18. Both items have been paid for immediately after winning the auction but both sellers hav...

5 items never arrived, I was only refunded for one.

I ordered 5 bottles of shampoo, they never arrived and the seller offered a refund. I was only given a refund for one of the 5 bottles in the order, and now because my case is "resolved" I can't seem to request the rest of my refund through ebay. Sel...

Resolved! Ebay tracking shows package delivered -carol stream IL

For some reason, Ebay shows my package as delivered.Assendia Tracking shows carol stream Illinois as the location, and that it was picked up by individual from usps office.I'm located in canada.Why is ebay showing that my package is now delivered and...

canadiancellparts Not Honouring Warranty

I purchased an iPhone battery from canadiancellparts which it swelled up and stopped functioning way before the expiry of the advertised warranty period. My iPhone’s screen came off due to severe swelling and became a fire risk hazard. I contacted th...

Item stuck at Chicago hub - Should I be worried?

Purchased an item from eBay on March 27. It was shipped the same day via eBay International Shipping from California. It arrived at the Chicago hub on March 29. Haven't received any updates since then... From my understanding of the process, I am sup...

Resolved! Seller scammed me?

Hello,I bought a Item for $100+ and I have yet to receive it, the item is supposed to arrive at the latest by July 25th which is a month from me buying the item. I checked a package tracking website and it shows that the item was delivered on July 19...

Recieved but still in transit

I ordered an item from eBay and it's supposed to come between August 9th and August 14th UPS says it's been delivered at the shipping hub in Illinois but I haven't received it again does that mean it's just delivered there but it's still going to com...

Resolved! Why did ebay move GSP from erlanger Kentucky to illinois?

Seem that since they moved from erlanger, shipping takes longer. Why did they change the hub location?

Resolved! Why is shipping via ebay so much slower than by Amazon ?

When I purchase items through Amazon.ca they seem to arrive within days, often "free".When I purchase an item through ebay.ca (from the USA) where seller has used International Priority Shipping, I am charged much more and the package seems to be shi...

Item stuck at ebay illinois shipping hub

URGENT ! I live in Canada and ordered an item in MAY. The item arrived at my local post office but I couldnt get to it in time and it shipped back to the seller. The seller never got it. It has been missing/stuck in the shipping hub since end of May ...

Will a lost package still arrive?

Hi everyone, On June 22, I ordered an item from Nebraska to Toronto. The item was supposed to arrive by July 5th but never came. The last update I received was from July 3rd, when the package had arrived with DHL in Canada and cleared customs in Miss...

Not getting my refund for item damaged , destroyed and sent back to seller .

Didn't receive item ordered on June 1 , ebay told me it was delivered and closed the case on me !! The seller sent me " shipping history" that shows item was destroyed, visible damage and undeliverable June 17 ,and also ,that item was sent back to se...

Canada / US dollar exchange at 40% now , insane !

Canadian to US dollar exchange rate in the toilet at 40% now ! Canadian dollar is worthless on ebay !

Ghosted by seller

I ordered an item back in january and by now the seller has completely ghosted me and I’m not sure if the item is even coming at this point. the return window had closed and i’m regretting not doing anything about it earlier but I do need this item v...

Change in Import Duties from Europe this month (July)?

a friend of mine ordered a couple of items from Europe (Belgium). Value including shipping of the package was $385 CAD. She was expecting to pay around $70-$80 in Customs duties and fees. Instead she was charged.....zero. Nothing. Has there been some...

Help Needed: Month-Long Silence on My eBay Return—Anyone Else Facing This?

Hello eBay Community,I need some advice on a return issue I'm experiencing. I returned a package to an eBay seller without even opening it (I have photos to prove it was sealed and intact). I paid for the return shipping through Canada Post, and the ...

AppleExpress, the delivery service from hell again?

I've read pretty much only bad reviews of AppleExpress delivery services here, in the Toronto or Vancouver Area. And now they have entered the Montreal area too it seems, with the same level of quality! I purchased an item through GSP, and the last l...

Item's Stuck at Shipping Hub

Hello Everyone, I have recently purchased a ton of PSA 10 pokemon items along with some items that are vintage. Out of the 40 items I purchased 2 items (Which are the most expensive ones ) are stuck at "Item arrived at hub" I noticed with all other i...

Discrepancy between sale price on eBay and charge through PayPal

Hoping someone can help explain this. I live in Canada. I often buy items from the USA through eBay (because the items I buy are mostly located in the USA). I keep USD in my PayPal account. Today I bought an item on eBay for approx. $1350 USD. I paid...

2 Items ordered from the US, POOF Gone Disappeared Into Thin Air

The first order on May 12, an old brass metal coach tag sat in Glendale Heights for 5 days and eventually made its way to the hub on May 23rd and never left that building. Gone, disappeared. Never to be seen again. Ebay issued a refund but I would mu...

Shipping Charges USA to Canada

I started buying again on eBay a year ago, previously I would request only USPS Priority International shipping and item would arrive generally in 10 days, most of the time free of fees and taxes. NOW with GLOBAL Shipping no matter First Class or Pri...

Resolved! Shipping delays on an item

Im just curious. I bought an item (what seems like a lifetime ago). It went to a DHL but they arent shipping it. It was scanned on June 18 but was never sent out. When I contacted them they gave me some automated answer that didnt address my concerns...

Resolved! Do US sellers no longer ship to Canadian PO Boxes?

I use a PO Box/Flex Delivery address for parcels to avoid theft from my doorstep. However, the last few times I've considered buying an item from a US seller whose listing doesn't indicate that they're using the Global Shipping Program (which I know ...

Resolved! If a returned item is lost in transit, who is liable?

I live in Canada and recently purchased an expensive item from an American seller. While the item was enroute to me, I discovered that the seller had sent a different item than they had listed. When I asked them about this, they agreed to refund me p...

whats up with these duty charges?

I'm trying to buy something from a seller but his listing wants "duties" which I thought was the taxes.All the other sellers show 0 duties and 1 lets you choose paying duties now or later, the difference being about $2.What is the seller doing to get...

On returns, eBay does not refund imports costs

Just a heads up that when a Canadian buyer purchases an item from a USA seller, and the seller uses eBay shipping, if the item is returned because it is not as described, the buyer gets stuck with the duty, Canadian taxes and Canada Post handling fee...

The Global Shipping Program Sucks

Everything i order seems to use this global shipping program which is just a glorified shipment forwarding service. Why does my order have to go further away from my location before it comes to me? My purchases usually just sit in this global shipmen...

$20 USD Shipping Increase

There was an item costing $29.99 USD that I was going to purchase, but missed the deadline, which shipping international cost was $34.53 USD. I contacted the seller, who relisted it, so that I could purchase it, but I noticed that the shipping cost h...

Guy who verbally abused me in messages and in his response to my negative feedback gets it scrubbed

EBay wouldn’t let me return the items that were found on other sites (printed matter) for much less and were not as he represented them. They wanted me to pay for shipping back to him and it wasn’t about the items being mis represented, I should be a...