Buyer Central

Expedited Lite question - is it going to stop soon?

I thought I saw an email (not on ebay) that said Expedited Lite was stopping sometime in May. Of course, I can't find the email now. Haven't used it yet but have a pkg to list that could make use of Exp Lite. Anyone know if it is continuing or ending...

Item is late but seems to be on its way... maybe?

Hi there, Ordered an item from a seller in the US on March 26. The seller shipped the item on the same day, and it was supposed to be delivered on April 11 at the latest (I'm in the Toronto area). I decided to not ask for a refund just yet since the ...

Preorder Scam Help

Hello All, Hoping for help and directionPurchased a preorder for a figure in December 2023.At the time I did not realize that the preorder was not available and still not available.When purchased the seller stated that they will send a fake tracking ...

International shipping method

The new international shipping method caused me so much trouble that I won't ever buy again on this platform. Too pricy, soooo long to get the packages because of the new hub. Ridiculous, it should go back to the old shipping method, best for the sel...

New emails from eBay

Unsure if anyone else will see this the same way but to my mind the new email headers we are getting are a form of misleading eBay spam. If I am going to get mail like that I would like to be able to see in advance what it is for. New: No listing tit...

Resolved! Item received after refund, should I also pay back to Pitney Bowes Limited?

Hi, I purchased an item which did not show up within the estimated delivery date so I asked and got a refund from ebay. However, I received the item finally a week after the refund so I should pay back the seller. May I know how to do that? According...

eBay is no any contact way like phone or email?

I try to tap the buttom ffor contact us.but it makes me disappointed.It just turn back to the home page and show meLooks like this page is missing. If you still need help, visit our help pages.Is this what eBay doing to the customer?I really need a h...

ebay restricted my account

Hello guys, I am thinking of filling a small claims against ebay. My problem is I sold a luxury bag which is brand new and comes with receipt. I listed the item not accepting any returns. I was able to sell it after a few days. I then shipped it to e...

Item lost in Glendale hub

So 2 days ago usps returned my package to Ebay's glendale hub and it got lost so I contacted ebay and they said they will try to find it will I get my item?

can not request a refund

I placed a pre-order for a 2023-24 Panini Prizm retail box in January this year. It is now May and I am still waiting for my order. The last communication from the seller was in February. They said Panini had shipped it to them. They have now set up ...

eBay international shipping--package lost?

Hello, Fellow Community Members,This is my first time placing an order internationally. I have read all the posts regarding the many steps taken before an item gets to Canada from the US. However, my case seems to have taken a turn.Initially, the sel...

Refund Questions

I was wondering how the refund process works.Ebay made me attach my visa to the account to start a refund, however the money was still on hold in my ebay account.Ive refunded the buyer after recciving the item, however now I have a charge on my Visa ...

How do I retract an offer?

Hi.After looking at an item closely, I'd like to retract an initial offer I made. Is that possible? Thnx

I won an auction and the seller just jacked up the shipping rate from 4 to 10$ How is this possible?

I had won an auction for a cheap baseball card that was just a few dollars and as I went to go pay today, I noticed he jacked the shipping cost from 4 to 10 dollars! How is this allowed? I have the screen shots to play it. I'm not going to pay 10$ sh...

eBay won't help me because I picked the wrong reason for return request, is this a joke?

I ordered some parts, it even has the green checkmark from eBay: Fits your vehicleBut it does not fit my car, so I contacted the seller and start a return process, this is where eBay said it is all my fault, I picked the reason of return as:it does n...

Item stuck at eBay hub!

Hey guys, I got my sister a birthday present on eBay which is a Apple watch, I have shopped using the international shipping program before and it always came on time, my sisters birthday is on may 6th and the estimated delivery day is by the 1st, th...

Outbid over a minute after auction ended - help?

Hi all, I'm fairly new to EBay and just now was outbid at 1:31:18 my local time for an auction that was supposed to have ended at 1:30. I received the warning email at 1:31:18 when the "winning" bid came in, but was watching the auction and assumed t...

How long will it take to go from Glendale heights To Toronto?

I ordered my package march 25th and now it says it arrivied in Glendale. Will it arrive to me by next week? It says April 9-16 which is a long time

Item not moving from International Hub?

Ordered a suit from the US the month before a special event, item shipped out April 3rd.It was a sure match for what I was looking for, and I was relieved about not having to worry about finding a suit. Item made it to the international hub in Glenda...

new seller return scam

Hi all. Got a new scam that ebay is falling for but we are not going to fall for. About feb 1 or so we bought a "new" printer printhead for $34 CAD all in from a china seller (they do not exist outside of china). It arrived april 1. Put it in the pri...

smell on clothes from UK

Dear all, I do buy clothes and shoes on ebay and have noticed that only clothes from the UK have a smell that is nauseating (and very difficult to get out). I am not asking for help with the smell. I am asking if others have noticed the same thing sp...

Resolved! Seller accepted offer on items, but is now showing on vacation when I attempt to contact.

I saw a few items from a buyer that I liked and decided to send offers on them. The seller accepted two of the offers, and declined for a third item. I still wanted this third item, and the sellers page mentioned combined shipping, so I requested a t...

Resolved! Order stuck in Glendale Heights, IL - no updates with little time left

Hey,I live in Toronto and I bought a medal end of January that arrived at the shipping Center in Illinois on Feb 5th. Since then, I have seen no updates whatsoever - the tracking shown is the same one that was used when the item was shipped to the Ce...

Resolved! Shipping listed as EMS but seller used DHL instead

I live in Canada and purchase from international sellers quite often. I know that courier services like DHL, UPS, and FedEx charge ridiculously high "brokerage fees, " so I only buy from sellers using EMS or regular mail. I don't care much about item...

PayPal issue

Wondering if anyone has had this problem. Lately I've had some bad luck with a couple sellers and shipping, now I have a PayPal issue. Seems like things happen in three's for me.For the last month now, whenever a seller issues me a refund because the...

Resolved! Return from checkout page to shopping cart

As a Canadian buyer, if I am interested in an item (few hundreds $$$) from an American seller (eBay International Shipping) if I place this item in my shopping cart, and I go to checkout page to review all the shipping options, taxes and customs fees...

Resolved! Incorrect item sent by seller

So I bought a sports card off a seller in Canada. The posted picture is of the exact card I wanted. The worded description below it, has an item # and a word. It arrived, but it's a completely different card from the picture. It's a cheaper card and ...

Promo coupon - terms and condition not respected

It says in terms and condition that we can use 1 coupon per account but they do not allow us. I used the coupon for trading cards on one account, worked. Then i made a purchase on my second account, an account where my last order is one month ago (10...

Tracking and Order Completion

Why is the tracking SO TERRIBLE for items coming from India? I purchased three products, all from different sellers. They all arrived but the quality of the tracking was poor and months after items were delivered they still show Shipped and not deliv...

eBay duties on Swiss Watches are horribly wrong

Preface: Ive bought numerous swiss made watches (new or old and from authorized dealers) for years now. Decided to check eBay for a Marathon Made Watch (Made in Switzerland) What is this duty rate? It's 5% for Switzerland to Canada on Watch imports.D...