returning item

[mazibald_0]

i recently baught a hard drive on this site but it's not working properly and i'd like to return it does enyone knows how it works please.

[femmefan1946]

Are you and the seller both in the same country?

This is quite simple.

Here is some boilerplate I wrote. Some of this will not apply to you.

You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.
The first suggestion is to Contact the Seller. Don’t get into a conversation.
Just ask “When was this sent? What service was used? What is the tracking number?”
Don’t get into a conversation. You want either a prompt refund OR a tracking number that shows the purchase is in Canada.
Do NOT accept a replacement. It won’t arrive.
Do NOT close the Dispute until you have the product or the refund.
If you have already attempted to Contact the Seller,  skip that step, ask eBay to step in and Escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
 
If the 30 days have passed, go to your Paypal account.
You have 180 days from payment for this Dispute.
Find the transaction and copy the number.
The PP Resolution Centre is at the top of your PP account page under Tools
Same process basically, skip the Contact Seller and escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
 
In future, read the feedback.
Don't buy from sellers with less than 98% positive (99% for Asian sellers)
Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.
 

[femmefan1946]

And here's the problem if you are NOT in the same country as your seller.

The basic problem is that eBay expects the seller to send you a Return Shipping Label paying for the return of the unacceptable item.

BUT

This can only be done if both you and the seller are in the same country.

Otherwise, you have two choices.

EITHER the seller sends you money (via Paypal Send Money is simplest) to buy postage and trusts that you will follow through.

(He'll need this :  https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1)

OR You send the item back (with Confirmation of Delivery) on your own dime and trust that he will refund you for the postage.

So it is very important that you maintain a friendly and polite relationship with the seller, because shipping internationally is very expensive.

Do NOT accept an offer of a replacement.

ONLY accept a refund.