'eBay Goes on Hiring Spree to Fix Customer Service'


http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2017/8/1501806724.html

 

The head of eBay Global Customer Service operations said reps dealing with the company's buyers and sellers have "one hand tied behind their backs." She said eBay gives reps archaic tools and rules, and she called eBay help pages clunky and inconsistent.

Wendy Jones has been at eBay for 14 years, and she told attendees of last week's seller conference, "Our reality today is that we don't make it easy for our customers. The rules and the systems are too complex, they are at times inconsistent, and in today's digital world of ecommerce, they're too slow."

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