eBay

tyler@ebay · ‎04-13-2021

Hi everyone -

This week's chat is on the topic of managed payments. We'll be joined by an expert who will be able to address general questions about policy and process. Account specific questions may not be able to be fully addressed.

Please leave your question as a reply to this thread. We'll begin replying tomorrow afternoon.

Thanks!

Tyler,

simeovivia0 · ‎04-14-2021

@msmaggie060 wrote:

I read on the boards that my name on my checking account and my eBay account must be exactly the same. My checking account has my middle initial as well as my first and last name. My eBay account does not include my middle initial. Do I need to change my ebay account to match before signing up and will this cause any problems for me?

Thank you.

Hi @msmaggie060 - I wouldn't worry too much about a missing initial. If we run into a situation where we can't verify your information, we'll ask you to upload an ID like a diver's license. If you're still concerned, you can update your eBay account so that the two match before you start your registration.

simeovivia0 · ‎04-14-2021

@pjcdn2005 wrote:

@simeovivia0 wrote:

@byto253 wrote:

Are US$ funds automatically converted to CDN$? Is/will there be an ability to have deposits go to a bank account aligned with the currency of sale - either US or Canadian$?

Hi @byto253 - if the listing currency of the sale is different than your payout currency and linked bank account, funds will automatically converted before payout.

That's true now but isn't that supposed to change as we will be allowed to use a $US account at a Canadian bank? I think someone asked this but will it be possible to link a US $ account to .com listings and $c account to .ca listings on the same eBay ID?

Hi @pjcdn2005 - your payout currency is linked to your seller account, not to individual listings. For more information on how this will work once it's available, keep an eye on the Announcements board in the coming weeks!

simeovivia0 · ‎04-14-2021

@pjcdn2005 wrote:

Just a comment..there seems to be a fair number of new MP users having problems getting their first payouts ...both Canadians and Americans. Is there a checklist somewhere that they can try and figure out the problem and if that doesn't help, can it be easier to contact someone at eBay familiar with MP? I'm not in MP so I'm basing my comments on what I've read from those that are.

Hi @pjcdn2005 - there actually is a checklist you can download when start registration. The reason most people don't receive their first payout is because we can't verify their information. It's important to read the instructions carefully and make sure all information is correct.

If there's an issue, we will notify the seller either with a banner in Seller Hub or via email with details on how to resolve it. More details can be found here - https://www.ebay.ca/help/selling/fees-credits-invoices/setting-changing-payment-method/updating-bank...

tyler@ebay · ‎04-14-2021

@lotzofuniquegoodies wrote:

Hello Tyler,

When moving to create postage (previously) you were advised that you were going to an associated partner of eBay...Shippo. Ebay has never tracked/logged these postage costs and applied to the sellers page. Are there plans to do that or will that only be with eBay Labels? This is importage information for sellers and should not require manual tracking.

MP Sellers use all kinds of methods for creating postage. eBay Labels should not be the automatic default when it is of no use to many sellers and has limited advantages in its current form.

-Lotz

Hi @lotzofuniquegoodies - I heard from the Labels team on this one:

Shippo is a third party platform, and there are no plans to add labels purchased on Shippo to eBay. You can continue to view your label purchases on the Orders page on Shippo (under the “Fulfilled tab). And you can access your label activity on eBay Labels on the “Shipping labels” page in on the Orders page in Seller Hub or Selling page in My eBay.

Tyler,