eBay

tyler@ebay · ‎04-23-2019

Howdy -

Opening the chat up for any questions you may have. 🙂

Tyler

Tyler,

2nd-time-around-jewelry · ‎04-23-2019

Hi Tyler,

There still seems to be a problem with Markdown & Sale from a store. It has never been fixed. If you try adding some items to an existing Sale, it never allows you to do it. A message always pops up saying you have to have a Store Subscription to do this, which obviously I have. The only way around it is to open a new Sale for the extra listings you want to add. Will this ever get resolved?

Thanks.

lotzofuniquegoodies · ‎04-23-2019

Hello Tyler,

This was pointed out before but not sure if it was ever fully investigated.

When a listing is originally set up with 3 shipping options and the item sells, is the new default invoice to send only the first shipping option? Just checked the invoice on a recent best offer purchase and it's only showing Regular Mail for Canada but Expedited/Xpresspost should also be included. (Expedited is most often the preferred method and the first one checked off, but I still like to leave to the customer's discretion.) The only way to check the postage to resend is to go back to the original listing and confirm what the calculator displays. A bit of a time consuming unnecessary process.

Thanks,

-Lotz

pjcdn2005 · ‎04-23-2019

Normally, once the buyer clicks on checkout they should see all 3 options. That's what I see when I put one of your items in my cart. However, it's possible that when you send an invoice that changes it. I know that if there is only one shipping cost listed and the seller sends an invoice, that shipping cost showing at the time is then set in stone...its no longer part of the shipping calculator process. That means that if you send me an invoice and I then change my address to another province, that original shipping calculation still stands . The calculator is no longer involved with a seller sent invoice. When you have multiple options, I suspect that only the default one shows on checkout OR all options show but with the shipping amount set for the original shipping location.

Sorry I don't know if I am explaining myself well but it is best not to send an invoice at all..most times it doesn't matter but there are times when the buyer doesn't think to change their address until checkout and they will pay the cost for the original location.

lotzofuniquegoodies · ‎04-24-2019

When this was observed in the past it appeared to be something that was happening in Chrome only. Which is what i normally use. When you attempted to over-ride in Chrome it would NOT let me add additional options. If I switched to Edge it would. You just had to confirm amounts. To my thinking, it should not be randomly choosing a service when you go to send either an adjusted or replacement invoice.

-Lotz

tyler@ebay · ‎04-24-2019

@2nd-time-around-jewelry wrote:

Hi Tyler,

There still seems to be a problem with Markdown & Sale from a store. It has never been fixed. If you try adding some items to an existing Sale, it never allows you to do it. A message always pops up saying you have to have a Store Subscription to do this, which obviously I have. The only way around it is to open a new Sale for the extra listings you want to add. Will this ever get resolved?

Thanks.

Hmm.. this is interesting @2nd-time-around-jewelry. Can you let me know how you're creating the markdown? Are you selecting items individually or by store category?

The info I've got on that is limited, but here it is:

If you create a Sale event + markdown promotion using category rules, any new items added to that category, which meet the rule criteria, will automatically be included in the promotion unless you uncheck the Include skipped, or new, items when they qualify checkbox on the Review page
If you create a Sale event + markdown promotion using item selection, you can add items to an active promotion by selecting Edit from the Action dropdown and clicking Add in the inventory section of the Review page.

Will you let me know where you're getting the 'you need a store' error? Is that after you select items or when you try to edit the existing sale?

Tyler,

tyler@ebay · ‎04-24-2019

@lotzofuniquegoodies wrote:

Hello Tyler,

This was pointed out before but not sure if it was ever fully investigated.

When a listing is originally set up with 3 shipping options and the item sells, is the new default invoice to send only the first shipping option? Just checked the invoice on a recent best offer purchase and it's only showing Regular Mail for Canada but Expedited/Xpresspost should also be included. (Expedited is most often the preferred method and the first one checked off, but I still like to leave to the customer's discretion.) The only way to check the postage to resend is to go back to the original listing and confirm what the calculator displays. A bit of a time consuming unnecessary process.

Thanks,

-Lotz

Hi @lotzofuniquegoodies - I'm not aware of a change to only populate a single shipping service in the invoice field. But, since sending a manual invoice is a rarer occurrence these days, I could see it as a potential change. Presumably, you and the buyer would already be on the same page about price/shipping service which is why you're going through a manual invoice process instead of them just heading through checkout.

However, in practice, I can see how that's less helpful for you. It sounds like you're still able to manually add the shipping selections they can choose from, which is good. I'll get this reported to see if it's an intentional change or just a surprise for all of us. 😉

Tyler,

2nd-time-around-jewelry · ‎04-24-2019

Thanks for your reply. I always use Item Selections not catagories. I then go back to Edit & add my new items. But when I go to launch them, red writing comes up saying You have to be subscribed to a store to do this. This has always happened to me from the first time I used Markdown & Sale in my store. So I usually just open a New sale for the extra items.

tyler@ebay · ‎04-24-2019

Thanks @2nd-time-around-jewelry!

I'm not able to get into your account to recreate the error. But, if you'd be willing to grab me a screenshot of the error you get I will chase the stores team around and see what I can get from them.

Thanks!

Tyler,

esclyons · ‎04-24-2019

hi Tyler, just wondering if we can get some clarification, on Paypal's decision to keep their fee, if we have to do a partial or full refund..This is supposed to start in May , i can't remember the exact day.. But i have had a buyer cancel a 500$ order, an hour after they paid.. and of course eBay insists, we cancel a transaction, at the buyers request whenever we can.. (as long as it hasn't been mailed already)..

So in my case i would be out 15$, through no fault of my own.. any insight would be appreciated.. thanks

tyler@ebay · ‎04-24-2019

@esclyons wrote:

hi Tyler, just wondering if we can get some clarification, on Paypal's decision to keep their fee, if we have to do a partial or full refund..This is supposed to start in May , i can't remember the exact day.. But i have had a buyer cancel a 500$ order, an hour after they paid.. and of course eBay insists, we cancel a transaction, at the buyers request whenever we can.. (as long as it hasn't been mailed already)..

So in my case i would be out 15$, through no fault of my own.. any insight would be appreciated.. thanks

Hi @esclyons!

Because PayPal is a different company, I can't really comment on their business practices. We do have a statement regarding the change:

We are committed to making it easy and cost effective for sellers to provide great buyer experiences, inclusive of easy returns. For example, in most cases, if a seller issues a full refund to the buyer before we're asked to step in, we'll credit the final value fee to the seller. Additionally, as we roll out managed payments we will provide sellers with only one set of policies and fees that are aligned with providing buyers the experiences they expect when shopping today.

Specific concerns about this change or the way this impacts your business should be directed to PayPal.

While the upcoming change on the 7th of May appears to only be for eBay.com, I'll see if there's anything specific for eBay.ca transactions. Thanks!

Tyler,