I seem to be more positive than most perhaps about this.
I'm especially happy with it in terms of being able to reply to feedback received, 80 characters was too little.
In fact you can see that I've already used it to reply to a negative comment in a positive feedback in the recent past.
I wish it was in place when I replied to the latest neutral, there was a significant language barrier there, the buyer really misinterpreted the situation (they were saying how many stamps they needed as opposed to how many in the lot!!!) and I couldn't say much in 80 characters.
Based on what I see buyers normally leave the same feedback over and over again, many use Chrome autopopulate or the likes (because from time to time one gets a "e" for feedback because they screwed up the selection from the population and meant to pick their normal "excellent material 5 star seller" (or whatever)).
The time it will likely be a problem is if the buyer has issues, they can go into much more detail about what is the problem. Of course I can reply with an equal amount of detail too.
This is much like google ratings, I know when my wife is looking up stuff she checks them out and uses them as a guideline....
Time will tell.....
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