eBay

intimewithmusic · ‎04-12-2021

All I have to say to say...

Rename Feedback

"Pandora's Box"

intimewithmusic · ‎04-16-2021

The eBay feedback system already includes 5 star ratings available to the Buyer at the time of posting feedback. Two of the 4 ratings are for shipping. "Reasonable Shipping Cost" and "Shipping Speed".

eBay is a broker for shipping services. In my mind there is no difference between a Broker and a Seller. For example any eBay Seller selling an item on consignment is a Broker but they are subject to bear the burden of customer service.

Shipping is a service Sellers purchase from eBay (or Shippo or PayPal or Snap Ship). Buyers already have a voice for shipping satisfaction by choosing a 5 star rating. I think this is enough and should remain part of the feedback system. This is useful for Sellers to see if they need to make changes in their shipping practises or services purchased.

If Buyers choose to complain/rant about shipping by exploiting the 500 Character limit it should not be attached to a Seller account who simply sold them a bed lamp or widget. Let's be clear who is selling Shipping.

This does not apply to packaging which is the responsibility of the Seller. If a seller poorly packages the item then the mistake should be born by the Seller. If the item goes missing or takes longer than the Buyer likes complaints are irrelevant and damaging to the Seller account. The Seller's obilgations to eBay have already been met through good packing and shipping on time using the buyer's chosen service sold by eBay, not the Seller.

We will have to wait and see. Maybe there will not be a significant problem but if there is, eBay should censor the complaints from Buyer accounts as "Irrelevant to Sellers' Obligations". If they wish to support these type of complaints eBay can route the complaints to the community Buyer page or step up and provide an eBay Owned Forum for a product THEY sell, Shipping.

It's a bit early to make presumptions. Until this plays out I'm not going to pick a side. Personally I'd like to see a modification. I want to hear Sellers who actually experience the results from this change beit negative or positive.

intimewithmusic · ‎04-16-2021

@lotzofuniquegoodies wrote:
@femmefan1946 wrote:
Spotted my first extended Response on dotCOM from a seller -- fewer words would have done her better. She used the extra to blame USPS for slow delivery, although in her post about the problem, the delivery was not yet late.

Better to remain silent and be thought a fool than to speak and to remove all doubt.
— ABRAHAM LINCOLN.

It wasn't a terrible Response, but ....

Lots of buyers seem to like to blame sellers for slow or expensive postage. Not entirely sure why sellers should have to own those issues?

Seeing as per the US announcement seeing how important feedback is considered by eBay maybe next step will be to bring back the option for sellers to leave Negs and Neutrals for buyers. Hey, just spitballing!!!

-Lotz

How about a checkbox for Buyer feedback ? 1. Product & Seller Service Feedback (goes to Seller Account) 2. eBay Checkout & Shipping Feedback (goes to eBay).

lotzofuniquegoodies · ‎04-16-2021

@intimewithmusic wrote:
You're right. It is dry. I can't remember her name but it was more engaging when Griff had the radio station co host a few years back.

The recent Town Hall for the Canadian Audience has some good info but most of it was in that Q & A scrolling across the bottom(Live). With playback the Q & A is not visible.

https://www.youtube.com/watch?v=UQqWHkMkXVA

3 examples that come to mind. Instant refunds for low value items when customers change their mind and it's not worth zzzzzzzzzzzz🐑 the return postage. Helpful for customer. Not so much for seller. Ebay Labels released with all the issues that have been discovered to date. Does not appear it was fully road tested. It did emphatically state that "Shippo was going to remain Canada's 3rd party shipping system". Mentions how important tracking is to eBay Sellers and Buyers. Does not address the numerous reports of how eBay tracking is not reliable/real time compared to CP/USPS tracking.

-Lotz

intimewithmusic · ‎04-16-2021

Thanks Lotz.. I'll check it out. How did you get a link in here without the HTML alarm going off?

2nd-time-around-jewelry · ‎04-21-2021

This 500 character feedback is going to be a big pain. Looked at another seller's listings where many people were not happy with their purchases. The buyers left huge paragraphs of complaints & then the seller left huge paragraphs of refutes. What a ridiculous waste! There are more important things that eBay could be fixing. But whether we can leave wordy feedback is not one of them.

ricarmic · ‎04-21-2021

It will be interesting to see how it works out.

I know that whenever my spouse is looking to buy something online or try out a new service, she's always checking out all the google etc reviews first. I think people are spending more time on this now than perhaps in the past, it might explain why all the sudden "who cares about" feedback has all the sudden become more imporant in eBayland.

I still see things the same now as in the 80 char world. If buyers leave really long detailed non positive feedbacks and receive unprofessional responses, then same as in the 80 char world, it would diminish my likelihood of buying from that seller. (I haven't seen any long versions in my perusals of other sellers so far, if a seller is getting lots of problem responses, that too says something about the seller - in my world once I get a 2nd complaint about a product line, I more rigorously look at what I need to do in terms of the producct or the wording to avoid more)

I know my day is coming, I sell "dangerous" stuff (groups of items) so sooner or later I will have this problem, especially as a result of language barriers, they've caused me problems moreso in the last year. It will likely mean I'll create longer versions of my responses in my "form letters" inventory - I've always done this because it helps stop me from writing what I feel like writing instead of what should be written!