
10-16-2019 08:34 PM
Listing all day - Account balance in seller hub showed $0 after paying this morning (I pay every day).
Log in after dinner to list more and Account Balance shows $619.86 owing . Nearly died. Called and was told my account shows $0 balance and maybe it's a processing error as they generate my monthly statement.
Anyone else have a wacky balance in seller hub all of a sudden?
10-16-2019 09:45 PM
@kiralicious wrote:Account balance in seller hub showed $0 after paying this morning.
Log in after dinner to list more and Account Balance shows $619.86 owing. Nearly died. Called and was told my account shows $0 balance and maybe it's a processing error as they generate my monthly statement.
Anyone else have a wacky balance in seller hub all of a sudden?
Yep. In the hub overview I have an amount owing. If I click on the amount it takes me to my Account Summary where it says "Balance temporarily unavailable" -- should be $0.00 (paid full amount October 15 for the month).
-..-
10-17-2019 07:05 AM
I do too. It's like my October invoice got charged twice, because it's the same amount x2.
10-17-2019 08:58 AM
I checked on both .CA and .COM.
So far I'm lucky mine seem ok.
Note that the "daily sales bar graph" on .COM seems to be changing frequently (it is MIA on .CA) for at least the last few days.
The problem with providing extensive complicated reporting is that once it is wrong (in several places) the "consumer" as in us, don't really trust it anymore, so it's value is minimal if at all......
10-17-2019 10:04 AM
Back to normal for me after yesterday.
10-17-2019 11:18 AM
Mine was wonky for a day while they processed my invoice I suspect, it is good today.
10-17-2019 02:41 PM
Hi @kiralicious - there's been some craziness with Seller Hub for the last few days, but things should have been back to normal as of this morning.
If you see things start to display oddly will you let me know? Thanks!
10-17-2019 05:35 PM
Thanks Tyler for the update. My total seems to be back to normal this evening.