@femmefan1946 wrote:I've been getting a lot of European orders lately, as many as I do Canadian, which is big change.
Although the number and value of sales have increased recently, the percentage of US sales has dropped to about 85% maybe less.
That includes a weird Spanish one.
No problem with printing a label. All the EU information was included automatically.
No problem getting to Spain.
But the customer left a minor detail off his address.
His city.
He let me know it did not arrive.
Well, duh. (I was more polite than that)
Since it was Undeliverable I was not required to refund (and it was a couple of hundred bucks).
Very slowly the package came back to me.
When it did about three months later, I Messaged him and asked if he wanted the item or the cost of the item (no shipping refund).
He wanted the item, corrected his address, paid shipping again.
Got his item and left positive Feedback.
All my other European and UK shipments have gone smoothly.
I prefer the eBay /Canada Post label because couriers have a habit of adding "fees" before delivery.
I had something similar happen a few months back to the UK. The area of town was missing on the address screen due to the VAT info that eBay drops in that field. I only found out by confirming Google maps and then with the customer. I had wrote the information in but the item never did get delivered as per the customer. Low value so no choice but to refund. Unfortunately eBay does not understand that foreign address formats do not mirror North American. Same goes S. America and Asia. And using the edit function for a ship to address can be dangerous. Most likely what happened in your situation with the missing city. It should have still gotten close with the Spanish Postal Code, if that was there. Sample formats for Spain attached.
As a side note Central and South American address use degree which may or may not be recognized by eBays choice of font. Even ran across an address for a business in Mexico City that included long directions using intersections with mile markers.
Shipped recently a few items to Spain and France with no issues. Concerning the VAT info between address lines: I always print my own address label, with the VAT info below the country's name. The packing slip, with all tax info is also included - next to the address label. Here is - as example - my today's shipment to Australia:
