BUG - Automatic Paypal Payment Seller Fees Unlinked

[teenytrinkets]

Got an email Friday about a problem with my PayPal account being unlinked due to a problem with my PayPal payment method and fees not being paid.

Hmmm...not a phishing email, PayPal payment for fees was fine, what's the deal?

After calling and being grilled on the phone about whether or not it was a phishing email, and asking a zillion questions, they confirm it's a known bug affecting 30,000 customers and I need to relink my PayPal. Good grief...

Bug should be fixed by the end of the month, apparently...

[lotzofuniquegoodies]

@teenytrinkets 

tyler@ebay

Hi Tyler,

For an issue of this nature, is it "standard" for this to have such a long timeline to be resolved?

Is that just a "worst case" scenario? Or is this entirely a Paypal situation? (30,000 customers??)

-Lotz

[tyler@ebay]

Hi @lotzofuniquegoodies - resolution time frames for tech issues vary depending on the complexity of the issue at hand, the number of impacted accounts and the number of teams needing to be involved in the fix. For that reason they are estimates and aren't usually shared to prevent setting an expectation that could result in disappointment. 

Glad to hear that @teenytrinkets was able to get added to the open ticket for this issue and hoping to see this one resolved quickly!

[lotzofuniquegoodies]

tyler@ebay 

Thanks for the clarification Tyler. Appreciated!!  

-Lotz