Seller Central

Resolved! Are automatic returns now forced?

Today eBay approved the return of an item "automatically" stating this is as per eBay policy. I checked my site preferences to see if anything had changed. As always, I have selected the option to handle returns manually. I am assuming that automatic...

Resolved! Canada Post Small Packet USA and Tracked Packet USA max weight changed to 2kg

I can't seem to list my 1.6kg item with the Tracked Packet USA shipping option even though it is within the new 2kg limit as of January 14, 2019 seen on the Canada Post web site. eBay, please update your site to support the new maximum.

WOW sometimes the stories behind day to day problems are amazing!

Mailed a package to a repeat customer a couple weeks ago. Comes back return to sender unable to deliver to this address. What?? "!@#@!$@#$ USPS" I think, this has happened before for no apparent reason. However I take some pictures of it and send an ...

US Tracked 1 to 2 Kg Issue

It appears the issue with adding 1 to 2 Kg's for USA Tracked parcels HAS been resolved. Have updated 3 items with no error messages and the applicable rate displays as it should. -Lotz

Problems with UPS

I have a Zebra 450 printer for my shipping labels and just found out that the power pack has been recalled as it is unsafe and can create a fire. The company is sending out a new one for free to replace the one I have and I have to send back my old o...

when will ebay do something positive with non payers?

it seems to me that non payers are allowed to not pay without any penalty at all. there should be a list of non paying bidders which could be accessed by all sellers to cross check that they are not on a blacklist, to prevent frustration and acceptin...

No sells, what now, need help

HiSeems to me ebays dead, I have 650 items and no sells for 2 weeks. I do have the lowest price, added shipping in us, international to tracking countries, check every text for cell phone compatibility, 30 Days Returns Accepted buyer pay, I day shipp...

File Exchange _ How to use it?

Where does one go to learn how to use this Ebay program?

February's business article live now!

Hi everyone - Just wanted to share a link to the latest article in our Business Blog section, featuring a pretty thorough breakdown of Cookie Jar Insurance with @ricarmic. Thanks for letting me pick your brain!

Resolved! Feedback for buyer not going through

Hi all -- I just went into my "Overview" tab on my account and saw that I had three items indicating shipped and awaiting feedback. I pride myself on giving positive feedback the same day or the day after I ship an item, so was very surprised that th...

New Listing Promo 500 Auction or Fixed by invite Feb 11 to 17

Create 500 FREE auction or fixed price listings Start Date * End Date Pay no insertion fees on up to 500 listings. Excludes 1-day and 3-day duration. Learn More - Create 500 FREE auction or fixed price listings

Return Shipping Label Within Canada Through PayPal

Hi, we're still printing out our labels through PayPal. Nothing against Shippo, just not a huge fan of their work-flow. We have plans eventually of migrating over that way however. We -will- use Shippo, and occasionally Canada Post's snap ship tool w...

Resolved! Any Canadian sellers using ShipSurance?

i would like to try it but am wondering what the experience, if any, has been.

Six-bit or wonderlister - anyone use these?

TL user for about 10 yrs. Have had it crash twice now in 12 months so time to move on I think. I need a reliable database to store my 800+ items on. Which is best, sixBit or Wonderlister? Can't afford Auctivia, too expensive and don't need all those ...

Resolved! Gripe about listings with unanswered questions

Hi, sorry of this has been addressed already. In the past (before the roll out of Seller Hub) if a listing had questions that were not answered one could manually mark them as read and eBay would stop pestering with reminders. Now, there does not see...

Resolved! Missing categories

I seem to have messed up my eBay search page. I am missing the "categories" column on the left of the page when I open a search. There is no condition, price, delivery option, sold etc. I don't know what I have done, but I want to find what items sol...

Shipping from Canada

Hello, I just listed a few items and my option Small Packet USA air disapeared. I am left with the super expensive Tracked packet.What can I do to go back to normal without spending an hour with Ebay on the phone

Unable to add new listings to promoted listing campaigns on .ca?

Just wondering if anyone else is having this problem or knows why. I am doing some new listings & wanted to add them to an existing promotional campaign that I had recently set up (does not expire till Mar 4th). I click all the info on the listing & ...

Issuing Refund: Want to Avoid Pitfalls

Good morning eBay Community! I'm about to initiate a partial refund for a sale so I wanted to ask the experts if there's any potential pitfalls/scams I should be aware of. First, some background: I sold 5x Blu-ray steelbooks, all purchased by a singl...

Anybody else experiencing slow sales

Business has been really slow this past month for me. I sell on 2 accounts and so far have only sold a total of 5 items this month. I usually sell around 5 items per week. I sell expensive collectable junk, usually making around $300-$500 a week and ...

Hours open at eBay Customer Service eBay Canada ?

What are the business hours open at eBay Customer Service eBay Canada ? They screwed up my monthly invoice..

Resolved! Paying in Canadian funds.

I have a buyer who want to pay in Canadian funds. I told her to go to the .ca site and it comes up in Canadian, but she says that they still ask for payment in US dollars. Is there a way to do this?

eBay dot CA Urgently Required Fixes

Urgently required Fixes - As of Feb 4, 2019 1. Fix US Tracking problem 1 to 2 KG - First Noted Jan 14, 2019 - Lotz2. Bring back All Watchers - Noted - Unknown - Lotz3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.18.19.20.

Intermittent slowwwwwww PAYPAL email notifications again today.

Slow PAYPAL notifications are intermittent for me today. They have been sporadically bad the last few days, today more than usual are still MIA (more than 12 hours late). It is definitely a PAYPAL problem, it is happening across sites, emails from eB...

Hmmm US$ to $C conversion...

Today I saw a grumblingly bad conversion rate in PAYPAL land which prompted me to compare the rate my bank is giving me vs the paypal rate. (my bank rate is 1% better). I think I saw something from folks here that there were easier ways now to transf...

Resolved! How do I bulk edit on the new site design?

The bulk edit features seem to be missing on the new site design. I can't select multiple items under my Active selling items, only edit them individually. How do I select items for bulk editing?

Have to pay for customer's incorrect address

Well this is a new one - for me anyway... I was just required to pay a reimbursement for an item that was sent with exactly the address that was in the Paypal account. Here is how it went: The customer claimed that he had not received the item. He st...

Wow, did USPS first class rates go up.

I sell CD's and this week I had to buy USPS after the rates went up last week and WOW, every single buyer was in zone 8. I have to revise all my listings and add $1.50 to the shipping costs.

EBay not accepting Purolator

Well this is a first. I don't use Purolator often but I've used it enough to know there's never been a problem using it before.Shipped an item last week. Entered the tracking # and had to type the word Purolator as the shipping company.Notice last ni...

My post office closed early today due to bad weather

Went to the post office around 3:00 pm today only to find a notice on the door saying they had closed early due to weather conditions. I was able to just drop my mail into the outside mail box since I had used my own postage stamps but I’m thinking t...