Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Silver lining to COVID caused shipping procedure change...

Regular readers here know I'm a "stamps on the box" kinda guy. I've always just been a "lick em and stick em" kinda guy. I figured with the COVID situation, licking the stamps and envelope flaps probably wasn't a great thing to do, so I armed myself ...

Really?

Received a message today from eBay advising me they are here to inspire me with products available for sale. First thing on the list was toilet tissue at an exorbitant price. Oh well...

Can't log in to the proper site. Get a "Our server is down message"

Can't log in to the proper site. Get a "Our server is down message" I'd add a screenshot, but ebay won't let me show how messed up they are!!!!!!!!!!!

Resolved! Avoiding Post office at this time

I want to avoid going into the store that has my postal office in it if I can help it. I am planning on purchasing a bunch of stamps on my next visit for my letter mail so I have just drop them in the mailing box. My question is about small package a...

PROCESS FOR CHANGING INTERNATIONAL SHIPPING OPTIONS QUICKLY

hello fellow sellers, I decided like many other sellers to shut down international sales due to the crisis and had started doing this one by one...I emailed ebay about a way to change my international shipping options quickly about 45 minutes ago and...

In Other News - eBay App Has Feature To Remove Background

Interesting feature. It basically allows you to remove the background of your photo.I wasn't having too much success, but then without thinking I started using my new scale to start photographing my watch movements.My new scale is a green scale, like...

Contact for Shipping Rate in US?

Please, can someone help clarify? I realize this is extremely newbie but with COVID I have to re-set our shipping policies and want to get it correct the first time around. For some reason I am having difficulty updating listings.If my "ship from" ad...

QUESTION: On sending a return lable to a US buyer??

I'd appreciate any help or advice with this one! Been a seller for a long time and never had this issue. Sold a doll to a buyer in the US for $1800. (Had NO idea it would be worth that much). I paid their shipping cost - sent Xpresspost Canada Post f...

WARNING: SHIPPING TO BUSINESS ADDRESSES DURING COVID-19

I just received a message from a buyer: Hi, Unfortunately the package can't be delivered to the address provided before, as the office is closed due to Coronavirus.The only way it could be delivered is to change the address by the sender. In case it'...

2020 Promo - now to March 22, list, first 3 to sell have zero FVF

For those feeling immune:https://pages.ebay.ca/promo/2020/0319/selling.html Insertion fees apply. eBay Canada only. Only for Sellers with Canadian addresses. Once the promo has been activated any listings (including GTC renewals) made on eBay.CA unti...

Promo for 3 listings - Pay Zero Selling Fees!

https://pages.ebay.ca/promo/2020/0319/selling.html For sellers who can use this, I wish you well.I find little use for such offerings as I no longer list any higher value items on eBay.

EMail from Canada Post-- no guaranteed delivery

Message to customers about Canada Post service guarantees As Canada Post continues to operate during this unprecedented situation, we expect to face ongoing challenges. We are prepared to adapt to the rapidly changing circumstances around COVID-19, i...

Ebay announcement: Protecting your seller performance during COVID-19

This is up on .COM, I expect it will soon be up on .CA too... https://community.ebay.com/t5/Announcements/Protecting-your-seller-performance-during-COVID-19/ba-p/30772188

Bulk description add ons vrs removals

Hiya. I would like to add new information to my existing written descriptions to all my listings, knowing I can do so by bulk listing, 500 at a time, showing up after where my current listing descriptions end but......when it comes time to wanting to...

Resolved! Help putting a message on top of each listing

I am going to have to extend my shipping times to 4 days. My husband and I are in our late 70's, I am disabled and he had a lot of health issues, lung, heart, diabetes, has been on chemo etc. We don't want him to go into stores, so every 3 or 4 days ...

eBay CS

This is the current message on the eBay Customer Support page: "Following the guidance of local health authorities, live support is currently unavailable. We recommend searching our help pages for information about your issue. If you still need to co...

Canada Post and signatures.... COVID19 Update...

From the Canada Post website...... COVID-19 Public update Date posted: March 15, 2020 Signature items As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we c...

Bored With Covid? Dream About Expansion with 30,000 sq feet

Thought some of you may enjoy this.... When we haven't been busy watching the news or filling orders... this has our attention: www.BuyASchool.ca You'll notice one of the "dream out loud" ideas is turning that building into an EBay fulfillment center...

e-bay support

I would like to see e-bay offering promotions to customers to keep buying working with sellers , I would like to see a drop in fees for sellers during this difficult time . If customers stop buying which is likely with loss of employment sales will f...

New NAFTA passed

Trudeau mentioned in passing today during his press conference on CORVID19 that the new NAFTA agreement had been passed by Parliament and was now with the GG for her signature. tyler@ebay This should mean that GSP shipments will have lower duty (the ...

COVID & Annual Subscriptions

Currently you can purchase on eBay. Though, eBay has reportedly shut down phone CS so help is diminished. A service both buyers and sellers often rely on.But with self-isolation issues, talks of commerce being limited to necessity traffic only (else ...

Resolved! Canadapost Flat Rate Box

I have tried to find the cost of the Canadapost Flat Rate Box rates on the CP website, can't find them. Does someone know the prices please?I have one little skein of yarn to go to NL, and they want almost $28 to mail it in a padded mailer regular ma...

Hmm FYI store coupons now only apply to pre tax portion, we have to pay the taxes.

My spending of my quarterly store coupon has been delayed because of problems/inability to buy certain items from the Canadian shipping supplies store (tissue paper and the "thank you" cards). Today I gave up waiting and went to purchase what I could...

And so it begins

The "where my item'.....In these trying times yes the delivery system is going to be delayed. I am known for being very snarky in my comments/reply's SOcan anyone draft a "give the system time to do it's job" reply to "where my item" & "item not rece...

Resolved! How to close site?

To shut down my site for the next weeks, do I have to end each listing individually or can I do all at once. Any suggestions? Thanks.

Phone Help Customer Service Closed

Just tried phoning customer service (he U.S. one for anchor stores), I got a message saying they are closed to adhere to current best practices. Kudos for doing the right thing. I do not know if all their other c/s locations are also closed. But (isn...

browser issues???

I am using Firefox. it is up to date and windows 10.. It just starting displaying this way today.. When i use internet explorer it is fine..

Screenshot_2020-03-17 1992 CANADA PROOF LIKE SET COINS DOLLAR HALF DOLLAR QUARTER DIME AUCTION eBay.png

how to refund

I cancelled my order and he already paid threw Paypal and Ebay says my funds will be available on April 2.So my question is do I have to wait for my funds to refund?I'm not really good at english.Thank you.

Selling server is down

Is anyone experiencing an error when trying to list an item for sale? It says server is down and has been since last night.

US Tracked mail scans not showing on Ebay

I use Shippo for my purchasing/printing labels and have for the last year. Within the last week or two it seems acceptance scans aren't showing on Ebay tracking. The Scans do show on Canada Post tracking website but Ebay tracking isn't showing anythi...