11-12-2018 01:01 PM - edited 11-12-2018 01:04 PM
11-12-2018 01:51 PM
I was going to ask if they're within the return period, but I see you don't accept returns.... How long since they RECEIVED the item? The buyer is still protected by ebay/paypal guarantees.... I had to learn the "No Returns Accepted" lesson the hard was (as I suspect many ebay sellers have). Long story short, should the buyer file a claim and ebay finds in their favour, they get the money back, you DON'T get the item back and you get a negative strike.
Ian
11-12-2018 02:12 PM
The tags are still attached in their photo of the hole.
Then it is unlikely that he has worn them.
And I understand you to say that there is in fact a hole.
You don't have to accept returns but you do have to make refunds.
At this point, eBay isn't involved and what you have is a Remorse Return.
Tell the buyer to return the pants for a full refund.
Refund her original payment only (no return shipping).
You are out the original cost of shipping, your listing and PP fees, and the cost of the garment (which is unsaleable with a hole).
She can leave feedback.
Or you can refuse the refund and the return.
Then the buyer goes to eBay makes a Not As Described dispute and you pay for the return shipping plus
the original cost of shipping, your listing and PP fees, and the cost of the garment (which is unsaleable with a hole).
She can leave feedback.
This is retail. Not personal. If she is lying she has to live with being a liar.
But No Refunds without Return.
Make her work for it.
11-12-2018 02:29 PM
11-12-2018 02:34 PM
11-12-2018 02:38 PM
At least with Paypal, they require the return of the item (as I understand it).
You might consider changing your return policy to 30 days. Having a no return policy with ebay actually puts you at a disadvantage (as described above) if there's an issue. Your items may even rank higher in search results and increase sales.
Ian
11-12-2018 02:39 PM
11-12-2018 05:01 PM
@ichopshop wrote:I was going to ask if they're within the return period, but I see you don't accept returns.... How long since they RECEIVED the item? The buyer is still protected by ebay/paypal guarantees.... I had to learn the "No Returns Accepted" lesson the hard was (as I suspect many ebay sellers have). Long story short, should the buyer file a claim and ebay finds in their favour, they get the money back, you DON'T get the item back and you get a negative strike.
Ian
That's not necessarily true. I've heard of many cases when a return was refused but ebay still sent the buyer a label and required the buyer to return for a refund.
11-12-2018 08:17 PM
Were you careful to package this for shipment so that the buyer stood no chance of accidentally damaging the item when they had to cut open the package?
Here is the reason that I ask:
I once cut a hole in the shoulder of an ebay-seller's dress because she wrapped it in a grocery bag and then duct-taped the bag into a firm ball with nothing to separate the dress from the bag. It was a nightmare to open, I'm lucky I didn't cut the whole thing in half trying to bust open the duct-tape-and-shopping-bag-ball. Clothes shipped from other retailers in polybags are wrapped in smaller plastic sleeves and then loosely sealed into their plastic envelope; the recipient doesn't have to take an exact-o knife and chisel to break-in.
I'm not saying one way or another how you deal with the return, I'm offering some food for thought on how mystery holes may originate.
p.s. I kept the dress. I wear it still, ten years later, with a hole in the shoulder. I'm cheap like that, and also too lazy to mend.
11-12-2018 09:10 PM