- A buyer lives primarily in USA but makes consistent business trips to Ukraine.
- In past 6 months, buyer has stated though positive feedback left, that 33 of 37 items sent never arrived to address in Ukraine.
- When contacted to ask about possible issues with delivery failure rate, buyer confirms that rate of delivery and mail service in Ukraine is "abysmal"
- In comparison, Buyer states that in 18 months only 1 out of 187 items have not arrived to primary USA address.
- Indicates that perhaps "tracking" is a better option for a seller to have item "stand more of a chance"
I get that shipping destinations and not tracking an item is a seller choice. Putting tracking on my items would price me right out of the International market. Again, I get that it's all a choice a seller can make.
In this case though, why is this buyer even bothering having things sent to the Ukraine?
As for the tracking suggestion...if that rate was on this item I wouldn't be making this post because I would never have dealt with this buyer in the first place 
It won't do any good for this transaction, but you can add Ukraine to the destinations you won't service.
That's on the Advanced Sell Your Item form.
Putting tracking on my items would price me right out of the International market.
Yes, but.....
Not putting tracking on loses you both the item and the payment, so you are worse off not tracking and getting sales that end in Disputes than tracking and getting fewer sales.
It may depend on your category of course. It always does. 
Is there a lot of competition in the 'used dvds and games' category? Do your competitors even ship to international destinations? How much do they charge?
Do the US sellers in your category who sell internationally use the GSP?
The GSP is a great help to sellers* since they only have to prove domestic delivery (to the GSP plant in Kentucky).
I'm constantly surprised at how much overseas buyers will pay for an item they have been desperately looking for. It may seem high to us, but it comes down to arbitrage. If it is hard to get in Australia, but easy to find in Canada, the Australian will be happy to pay full pop.
*Don't tell me about the buyer's GSP experience, I am wearing my asbestos Stanfields.
@maximus7001 wrote:
Just stop shipping to obvious bad locations. It is that simple.
Actually it is not that simple. I had a series of refunds for INR to Mexico, Chile, Brazil. So, I blocked these countries. I loosened up a bit, and BINGO, i have a series of everything going perfect.
All I can really lose is the shipping cost. I cannot lose unrealized profit. My COGS is virtually zero.
I had a problem with Israel for a bit and now no problems. Never had a problem with any Asian countries, nor with Russia.
The PayPal shipping label with the bar code on it caused a major drop in INR claims. It looks "official".
Clerks at the PO continue to say they have no idea what that bar code is for.
Had a buyer in Brazil advise me on how to label what he had bought. Something like "parts of parts".
Having worked in liquor stores for 35 years, I simply consider INRs as shoplifting and budget for a certain amount of loss.
