Buyer not including street address.

[travis7s]

I recently sold a rather expensive item to a first time buyer and they put down their email as the street address. It is also the same in Paypal and is somehow "Confirmed".

I called eBay and they advised me to just ask the seller to change their address and it should automagically change on my end too. I'm hoping this will just resolve nicely but does anyone have experience with situations like this?

[momcqueen]

You can’t ship the item without a street address. Contact the buyer, tell them they have X number of days to correct the mistake they made with their address and if they cannot you’ll have to cancel their order.

Then cancel it. Using problem with address. Unless you hear back from the buyer and he or she gives you a correct address.

You can’t ship it if you don’t know where it’s going.

I hope you’re planning to send whatever it is with tracking.

I find it difficult to comprehend how a person could think to use an email address for a street address.

Tracking WITH insurance. And maybe Signature just for safety.

[pjcdn2005]

Changing their address on ebay or paypal will NOT automatically change it on your end.  I have sent the odd item to an address that was different than the address used at payment but if you do that you won't be covered for an item not received claim or an unauthorized use chargeback. The items you have sold lately look like they might be expensive and/or heavy (expensive to ship) so even if they give you the correct address now, I probably wouldn't ship it using that address as you won't be covered. I would likely cancel the transaction on ebay using problem with address. They will automatically be refunded and when (if) they pay again, they will have to enter the correct and full address.

Ebay may tell you that as long as the buyer gives you the correct address in messages that you will be covered for an item not received claim. However, if the buyer files through Paypal or their credit card, you will not be covered, regardless of what it says in messages.

[travis7s]

Yes, I won't be shipping unless I get an address. I have the city/province/postal code just not the street so I'm hoping it was just a mistake and they misread address or something.

The sketchy part is since its not officially listed in the ebay/paypal order, seller protection comes into question and thats what worries me. I have a pretty good idea where it should be going as it seems to be a commericial location based on the email/name/phone number. The parcel is too big for the postal service so I'll be using a trackable courier, and I added enough into the shipping cost to fully insure it.

[travis7s]

The eBay rep specifically mentioned that they used to accept address changes in messages as proof, but now they don't. Thats when she said it would update on my end. Seems sketchy though, whats to stop buyers from changing their address all the time and then complaining that it went to the wrong place?

[pjcdn2005]

I hadn't heard that part about not accepting the new address in Paypal now but I do know that the address will not change if the buyer changes it after payment.  As you said, that wouldn't make sense as it could be changed anytime.

[pjcdn2005]

Just a reminder that if the item plus shipping is C$850 or more, you are also required to get a signature.

[ypdc_dennis]

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@travis7s wrote:

Yes, I won't be shipping unless I get an address. I have the city/province/postal code just not the street so I'm hoping it was just a mistake and they misread address or something.

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What does a search on the postal code show you?

[travis7s]

Actually they didn't put the last digit of the code, but it does appear to match up. I can find the business google and the people's profile on linkedin and such. It seems legit but it looks like they did a sloppy job with autofill or something.