Chain of lost lettermail packages, (never?) to be found!

[authomaton]

Hello! First time posting here, long time lurker.

Used to send small items into the US through Canada Post Oversize Lettermail-- but no more! I had been doing this for many years to keep shipping costs low, but was recently made VERY aware that this is prohibited. Merchandise is not to be sent through lettermail to the states. I had a dozen or so orders to the states that I shipped out roughly in the same week,  over a month ago. Every single buyer has opened a case or asked for refund, which I obliged!

Out of those 12 or so orders, one has been returned to me by Canada Post with a label explaining the situation. But the other 11? Nowhere to be found... ouch ouch ouch. I've since changed my shipping options to the US. No more lettermail! I put adequate postage and have a clearly written return shipping address...

Has anyone had something similar happen? Any idea if/when I or my buyers will ever see these packages ever again?

J

[marnotom!]

Letters go off the island to be processed, with the possible exception of ones in small, remote postal stations like the one @reallynicestamps describes where I think the ones that don't have to go anywhere are hand-cancelled on site and dropped in the relevant PO box.

The Victoria processing plant is for parcels, @lotzofuniquegoodies.