Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

PSA - Discount Stamps

Canada Post lettermail rates are set to rise significantly this month. One way to counter that is to purchase discount stamps before the rates go up. For those of you stocking up on discount stamps, be careful where you buy them from. Always buy them...

Ordered from ebay shipping supplies Jan 7 eBay says delivered already but no pkg

Finally got to use my coupon for the eBay Canada shipping supplies. Ordered poly envelopes Jan 7th, already shows as delivered but no pkg. Is it normal for it to show delivery ahead of time? I'm in a rural area with no real traffic so would notice so...

Refunding a Buyer that can't get into their account.

We experienced a once in 20 year mix-up when sending a package to a buyer over the holidays. They were helped us make sure everything was sorted out (a package was sent to them that should have gone to another buyer, and they posted it along for us)....

HS Tariff Code for baseball cards

What is the HS tariff Code for Baseball cards? It’s shipping to FPO,AP which I think is Armed Forces Pacific. This is my first time shipping overseas so I’m lost

Canada Post Ordered Back To Work Pending Approval From CIRB

https://x.com/stevenmackinnon/status/1867588692560531609 The Labour Minister Steve MacKinnon invoked his authorities under the Canadian Labour Code to request that the CIRB (Canadian Industrial Relations Board) order Canada Post back to work and exte...

I've been trying to send a message all afternoon but the message system has been down

Anyone know how long the message system has been down? At least since 2:40pm ET, that's when i frst tried to send a message. It is still down as of 6:25ET.

can you list something without a picture of the item -if you describe it fully

i have something in storage that i cannot get to without a great amount of work effort and time but i was thinking about selling it on ebay - if i sold it i would go get out - its a local pickup thing only --cause its really heavy machinerey i would ...

What are the current rates for Canada Post Expedited Lite

Hey all,I just listed an item under 200g and created a shipping policy for Canada Post Expedited Lite.The shipping cost showing in the listing is $8.02. But I thought the rates below were the actual rates, or are these rates from last year? There's n...

When did eBay start forcing 6-digit codes for local pickup?

We completed a local pickup for the first time in a month or so today. Most customers generally do not have QR codes with them, so in the past we marked items as picked up after they left. Today a customer arrived without the QR code, but we released...

Resolved! Listing Fee?

I don't understand this. Today I was charged a listing fee for a listing. $2.10 and I was so quick to hit 'list' as I usually do, that it didn't register on me until I hit the button. I have a store with 1000 free listings. I have listed one other it...

How does Ebay tolerate these parasites?

Chinese sellers advertising $100 3 oz items with $8000 shipping. And it's legit? **bleep**? Ebay is becoming a clown show, humiliated by scumbag Chinese scammers.

Lite Packet is out for now. Anyone else aware of this.

I sold an item that should have shipped overseas as Lite Parcel/Pacquet. When I tried to purchase the label that option was not available. After 2 calls with ebay reps I now find out that this option is not available right now. For this particular it...

Item Not Received - Buyer Contacting Me After 16 Months

Happy New Year! I’m not sure if anyone else has been in this position before but a buyer ordered something in September 2023 and is just contacting me now saying they never received it. I’m aware I’m under no obligation as such a long time has passed...

New Year Day Shipping Dilemma

Has anyone else noticed that Ebay has counted New Year'ss Eve and New years Day as shipping days? I'm going to have about 20 itens to ship on New Years Day or more. My Shipping company I deal with have told me that they aren't shipping on Saturday, S...

FYI ABOUT SCAMS-

I just got two orders for large amount of goods one 500 dollars worth 9 items another one for 250 in about 6 items -- i thought i gone to heaven -- i really need the money at this time --- both asked for a combined shipping price for theirs which i w...

Resolved! Anyone know how to find eBay shipping cost for small pkg to Australia?

Tried the eBay shipping calculator but it seems to not be working correctly. It's changed. Won't Let me put in anything under 1 kg. I have pkg weighing 95 gms, 27 x 22 x 2 cms. Needs to go to Australia. Worth $10. Thanks.

Help us find the bug: Tracking info not updating

Hi everyone - We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the sh...

Frustrated by increased Cancellation Requests

Normally I don't care if buyers request a cancel. All my listings are BIN/Immediate payment. I just refund and move on.BUT... recently I've had a lot more buyer initiated cancellations. Like, A LOT. And every time I relist, it takes up one of my free...

Shipping to Australia Small packet air

I have had a request to ship to Australia. I used to ship there a few years ago but has stopped doing so. I know to ship tracked would be terribly expensive but would consider shipping via airmail. Does anyone know what the cost is to ship from Canad...

Ebay Allowing Cases To Be Opened

In Canada Post's latest update they stated that the backlog would continue into early January. But ebay is allowing cases to be opened already. What can sellers do in this situation? Shouldn't ebay extend the claim freeze for another week or 2?

ICS Courier

Does anyone know which courier I type into the 'Add Tracking' section of Ebay order fulfillment when using ICS Courier, which is a Canpar company? I can't use Canpar itself because the tracking number style is different between ICS and Canpar. But th...

Purchasing additional insurance with eBay Labels shipping with CP

Posting as FYI for people who charge for insurance vs that thang called cookie jar. I just had a sale slightly over 100. I was given the option to purchase additional insurance at my discretion. If item is under 100 the insurance is based on selling ...

Shipping Rate Tables Are Categorizing Whitehorse Postal Codes Wrong

Just a heads up for people. I'm trying out using shipping rate tables and got an order from someone in Whitehorse. The shipping amount charged was way off. It appears eBay has accidentally attributed Whitehorse to one of the prairie provinces (an urb...

CANADA POST STRIKE DILEMMA

I have a Canada Post Strike dilemma. I sold a item last Thursday, Nov.14/24. I messaged the buyer to hold off paying until I knew what kind of strike action CUPW was going to take on Friday morning. On Friday morning I messaged the buyer to hold off ...

EBAY DID SOMETHING RIGHT for a change and i say thanks to them many thanks

i had a customer claim over 50 days since buying the item that it didn't arrive he went directly te o his visa card people and claimed it didn't arrive when clearly it did with tracking and i sent all proof to ebay -- they examided my documents and s...

Shipping to Spain Small Packet Air Untracked CP FYI

A little FYI for anyone shipping to Spain and a few other EU countries. Tracking "may" be available using either the local website and/or parcelapp. Tested using a recent shipment to Spain when customer advised item had be received. According to CP i...

Crazy Listing Violation From EBay Bots

Just got a listing violation notice from eBay. This is not a new listing but one that has been up for a long time. I sell mostly vintage costume jewelry. Apparently you can't use the name of real gems to describe a color. I had an item described as h...

Canada Post strike

So as usual eBay says don't worry about Canada Post strike we realized that shipping will not be on time you as a seller will be protected well got my first negative feedback from a buyer from the US saying they didn't get their item that they paid f...

Claiming insurance

Anyone went into claiming insurance process? Looking for advices.I got a package shipped via chitchats and my buyer did not receive. I contacted last mile delivery carrier and they shared proof of drop, showing they dropped at the wrong door.My first...

When would be the right time to start shipping?

So, they will start collecting mails and parcels from this friday, right? Does that mean the business will be the same as before without delays? Do you think it's okay to start dropping off mails and parcels from friday? Or maybe I should just wait u...