03-22-2018 08:28 AM
So disappointed from the customer service of eBay .They have heads for balance.When CS will be back in North America ?????????
03-24-2018 07:21 AM
03-27-2018 06:51 AM
Happy to announce that after fight for almost week eBay officially recognized and accepted my own return policy (which was in place for few years ).
No more sending a samples .Thats happy ending
03-27-2018 07:32 AM
03-27-2018 02:14 PM
Yesterday attempted a follow up with eBay Customer Service. After explaining the on-going problem since November with the calculator not working for multiples of the same item, was told after 15 minutes on hold that I would be called back with a supervisor to handle this situation. Approx 1 hour later received that call back from the original operator advising me that they had a supervisor and they would connect me. After waiting another 15 minutes CS person came back to tell me no supervisors were available and they would call me back shortly. Did I receive a call back? If your answer was no you win the big price which will be on its way shortly. <EG> And a call back today. Same answer. And no I have not changed any of my internal settings in eBay. This is a known eBay issue since Nov 2017 and was previously passed on to Tyler & Kalvin and affects approximately 25 to 30% of my listed items. The fun never ends!!!
-CM
03-28-2018 07:21 AM
I had similar problem dating since October 2017 never fixed .i check my promotions daily .What a fun for what we pay .Dont expect much i called them only when im really fed up .
03-28-2018 03:45 PM - edited 03-28-2018 03:46 PM
@lotzofuniquegoodieswrote:Yesterday attempted a follow up with eBay Customer Service. After explaining the on-going problem since November with the calculator not working for multiples of the same item, was told after 15 minutes on hold that I would be called back with a supervisor to handle this situation. Approx 1 hour later received that call back from the original operator advising me that they had a supervisor and they would connect me. After waiting another 15 minutes CS person came back to tell me no supervisors were available and they would call me back shortly. Did I receive a call back? If your answer was no you win the big price which will be on its way shortly. <EG> And a call back today. Same answer. And no I have not changed any of my internal settings in eBay. This is a known eBay issue since Nov 2017 and was previously passed on to Tyler & Kalvin and affects approximately 25 to 30% of my listed items. The fun never ends!!!
-CM
This is just happening with calculated shipping listings correct? It's possible your preferences got changed or were not set up......have you checked?
Go to account, site preferences, shipping preferences, combined payment and shipping discounts, calculated shipping rule - edit
Make sure that you have checked off to combine weight for multiple items.