Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

help

Need to talk with live chat not using the phone with the ebay. Im deaf!

The word " Indian" in your ad anywhere! Mine was Indian Motel matchbook. Got kicked out!!

I am selling matchbooks. One was a 40 year old Indian Trail Motel, Bay City, Michigan and it triggered something from ebay about banned native artefacts, etc. I was unable to answer yes or no to any potential problem and was unable to continue making...

offers on auctions

Is there a way to stop offers from being made on auctions? It wouldn't be so bad if buyers used that option properly but no they still look at is if the starting bid is buy it now price

Resolved! No Autocalculate Shipping Fee?

I have a bunch of items listed at this time and about half show autocalculated shipping and the other half do not. I have compared the international shipping sections of the two and they appear to be set up identically. Anyone experience this or know...

Hmmm whats better (cost aside) to USA tracked or expedited?

Have a box, weight is 2 KG Cost of Expedited is 7c cheaper than tracked. Hmmmm.

Certain types of drop shipping not allowed now.

I came across this today on youtube covering drop shipping and how the rules have changed. https://www.youtube.com/watch?v=Dd4ZHViFt6U It doesn't concern me but is good info for some sellers who do dropship.

Anyone have US buyers being charged duties for items under the threshold?

Hi all—we've received a handful of reports from sellers using global eBay sites, including Canada, that ship to buyers in the US. In these cases, buyers have let their seller know that they were charged duties for their item, even though it was value...

Is the Ebay algorhythm that supposedly 'buries sellers items from search results a MYTH or reality??

I have heard for several years certain sellers, power sellers, people with stores, some without, they claim they will search for items they list, on a public computer , not their own IP address or a friends computer, on a different network than what ...

Resolved! help with auctions please

I posted a question in questions, but I am getting no thoughts back, so if posting it twice is annoying, Im sorry. I have one auction. I dont know if it is set up wrong, but I cannot find it anywhere when I search , even with exact wording..what am I...

Resolved! Can you file a damage claim with Canada Post when you ship Small Packet Air (untracked)?

I sent a $35 cosmetic (liquid eye serum) to a buyer that arrived damaged (I think it just leaked). The item was packed well, but loose inside the manufacturers box which caused the lid to get loosened during shipment. This is the first time something...

Filing a damage claim with Canada Post

Does anyone have any experience or advice for filing a damage claim?Never had an issue before, but in this case it was a Tracked Packet USA via Shippo that I packed in a pretty standard shipping box. The buyer sent good photos of both the damaged toy...

Can't fulfill order. Best Practices?

Question for the community: A buyer made an order I can't fulfill. The item they purchased is missing in the storeroom. 3 weeks have been spent trying to find it and it does not want to be found. This is annoying and unacceptable for both parties. Bu...

How do you determine your selling price?

I have a CD that is rare, OOP and in demand. There is only 3 listed on ebay, $59, $79 (from Japan) and New $202 (from Germany) as USD. On Ebay, one sold for $59 USD (Japan) and one sold at auction for $13.50 (Japan) USD. On the river, there is one fo...

Invalid Postal Code Message When Listing.

Hi, I haven't sold anything on Ebay for the last year or so and decided to list a few items but keep getting "invalid postal code" error message. I tried everything from caps/no caps, space/no space, my old postal code but it just keeps saying "inval...

Input on scammers filing for non-receive only cause item/s had no tracking

I lost official faith of Ebay during the holidays in the way it handles when in my opinion scammer that think like smart alches and using Ebay flaw that when an item shipped has no tracking as it sent via regular mail upon receiving the item they fil...

top rated seller

Hi there Since the market has change in past 1 year and ebay also made changes to benefits of the top rated sellers.We pay high fees to having store on top of it .After all what is the benefit right now to be top rated ?And what you think about this ...

what to do with a negative feedback I feel I don't deserve ?

Maybe some of you will recall my post on a sale gone wrong with a particularly difficult buyer. I'm relieved he finally kept the item after threatening me that he would return it if it didn't arrive on time. It arrived 3 days late so I refunded all h...

how long does it take to ship from Singapore to Canada these days?

With regular airmail. Does anyone know?

Testing GSP Listings (.COM)

As the title suggests, on .COM I signed up for GSP to be added on my listings. I'm adding a few items and will report the aprox. weights that I do or don't report to eBay. I've noticed that as I start my drafts on eBay Mobile, some items automaticall...

MC011 Your eBay selling account has been restricted

Dear eBay Sellers' Community,We have received email from customerhelp_ca@ebay.com with a subject line MC011 Your eBay selling account has been restricted on 6th Jan 2019.Unknown Reason statement: A review of your eBay account has raised some concern ...

Resolved! Fraudulent return

Hello,I am fairly new to selling on Ebay, and have just experienced my first return request. The buyer claims the item is not as described, saying there is " skin residue" on the item, and that the charger is bent. He has included pictures he took. I...

Purchasing "Signature Confirmation" after the fact

Have any of my seller friends here ever made the error of assuming that domestic Xpresspost included "Signature Confirmation", only to realize once the label printed out that it wasn't included? I ship so much to the U.S. that I didn't even search fo...

New Listings Disappeared Yesterday....

Good morning!Yesterday I listed somewhere between 15-20 listings and most of them have disappeared from my active listings. Has anyone else had trouble like this before? They're not in drafts either. They're just gone.Thanks in advance,J.

Resolved! Buyers name is their email address

Just had a sale and found the name on the address is actually their email address which seems strange. I checked Paypal and it is their email address. Not sure what I think about this, buyer has over 1600 feedbacks.

Suggested Changes to MyEbay Account Activity Page

Hi Sellers, Not sure if this is the right place to post a suggestion but may help in clarifying Sellers Fees that are listed on the MyEbay Account Activity Page. So I recently sold some items and saw the Final Value Fees were more than 10% of the ite...

Ebay canada NEED EBAY REP, issue with taxes

Hi there, if an eBay Canada rep can contact me I can go into more details. I have found a bug on eBay where buyers are not charged taxes according to your taxes table. I won't go into more detail to avoid giving buyers a trick to not pay taxes as eBa...

Customs Form for Coin Collection

I would like to sell a coin collection of US Coins and would like to know how to fill out the customs form.Can I just put US Coin Collection Quantity = 1 and the total weightor do I have to itemize each item with weight and quantities of each type of...

Buyer Fails To Pick Up Package

Somehow I seem to be having more problems with buyer's this past couple months than in the past 20 years I currently have a buyer who isn't picking up thier package from the post office. I messaged them incase they didn't know it was there & they hav...

Resolved! Traditional Payment Methods Gone Way Of The Dodo

Customer asks me if I accept money orders.I say yes.Customer hits a BLOCK WALL and complains to me that checkout can't be completed - being forced to pay electronically via Paypal or credit card.Since all of my listings are (and always have been) set...

Small Packet USA Air - No longer available in the Shipping options?

Happy New Year to All! I have been a long time member (since 2004) but more recently rejoined as a Seller since Dec 2018. So far, so good, everything is pretty straight forward. I just recently noticed (yesterday Jan 15) that the Small Packet USA Air...