Seller Central

How do you as a seller respond to Best Offers that come with unsolicited personal information?

I'm not hard-hearted but I am always at a loss as to how to respond to a buyer who adds as part of their Best Offer some kind of hard-luck story. It happens routinely, and has since I began selling here. Generally, if the message comes via Messages a...

Return requested.

This morning I woke up to a return requested from the US. I sell CD's and apparently the buyer stated that the CD skips. Now the CD looked to be in excellent condition, but I don't test all of them. Sometimes the CD looks perfect but one song usually...

New promotions manager doesnt work at all

Hi tyler@ebay i tried what you sugested me but check whats happened .So whats then the way to make a promotions on my items when there is a glitch in both ?

Resolved! Can't find seller detailed rating breakdown

I had a message from a buyer saying that she thinks she might have given me all 1's when she meant to give 5's. I know that in the past I have checked a breakdown of my ratings, but I just can't find it now. Any help would be appreciated.

Have you ever had a listing cancelled by Ebay?

Have you ever had a listing cancelled by eBay? Were you able to get a explanation why it was pulled? Did you agree or disagree with the explanation you got? Were you able to modify the listing and relist to make it acceptable? -CM

Resolved! shipping calculator bug

Today when I click on a listing of mine, about 75% of the time it's fine and shows the price, 25% it says calculate and I have to enter zipcode manually, and even then sometimes it takes 2 times for it to do it properly, if I just refresh the page wi...

Check your promotional offers for

20% discount on FVF for items listed and sold March 15 - April 4. click activate in your promotional offers.

Resolved! Assistance requested in understanding SfSB Levels

I feel as if the answer must be very obvious but somehow invisible to me. If my current spending is at $2600 then what's the reason I'm still sitting at a Level One? I wasn't even here to look at this, I was trying to find the list of countries not c...

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Paypal payment pending

Hi, I'm a new seller located in Canada who just sold some video games to a buyer in the U.S. The buyer sent the payment to my PayPal but the payment is still showing as "pending". The message in my PayPal account says This payment is still pending. I...

What is the best way to ship domestic and abroad?

So I'm ready to start selling. Well almost. I got a scale, packing supplies, photos of the item, researched what I want to price my items at. Now I'm stuck at shipping. After sifting through a ton of information I'm still lost on what's the best way ...

Resolved! Sending a Used iPhone to the USA for the first time - anything I should be aware of?

I'm selling my used iPhone 6 to a buyer in the USA. I'm a bit nervous as this is my first time sending something (especially an iPhone) outside of Canada. Is there anything I need to keep in mind before sending it off? These questions are probably st...

Resolved! INCORRECT ADDRESS?

This this a complete address? NAMEBOX 841San Pedro CA 90733United States P.O. BOX? Shouldn't there be a street address? I contacted the buyer but haven't heard back.

I need your thoughts on that one please

I was just watching a video with tips and ideas about selling on ebay.1 Tip that got my attention was to use some misspellings on my titles here and there. Because there are some people who may be looking for items like mine but not sure how to spell...

Resolved! what are you guys selling? and do you sell anywhere else besides ebay and or amazon successfully?

paypal sucks

it limited me. I purchased something and automatically there is an issue. And trying to fix it and all. It says my bank is confirmed but when I tried to confirm it at the resolution center. It didn't recognize the account.I messaged 4 emails and no a...

Store downgrade or cancellations in May with no penalty

@happy_pigeon I asked the below for the spring updates and your reply is attached as well and I realize it is your best guess: happy_pigeon Re: 2018 Seller Update Feedback Threadin reply to dutchman48 02-27-2018 04:23:23 PM @dutchman48 wrote:On .com,...

Buyer says it costs 140 USD$ to return item

So I have a US buyer who's having trouble using a 500$ item I sold to him and wants to return it. I paid ~30 CAD$ with UPS to ship the item to him. He says he went to UPS and it costs 140 USD$ to have the item send back to me... I told him not to use...

new promo - march 17-22

http://pages.ebay.ca/promo/2016/list500.html

new ebay promo just appeared.. 1,000 free listings..

https://screenshots.firefox.com/eZ3T24wMqZgae0Ps/pages.ebay.ca

ATTENTION SELLERS Payment may be reversed without you knowing!!!!

Money entered my account and was reversed without my approval!!! From Ebay: I received a message that my item had sold. From PayPal: I received an message item was paid for From Ebay: I was told then to cancel the order as the buyer wanted that and s...

How do I cancel a listing?

I listed my item. First buyer turned out to be a scammer, my item has been marked as Payment Total Requested but under Actions there's a list for everything except Cancel order...I need this listing gone. I can "delete" the item but that is not the s...

Resolved! Can't preview listing anymore ? "See full item description" Problem

Hi! I'm trying to preview one of my listing to see how it will look. But each time I click on preview the "See full item description" button appear. even if I click on it nothing happen. I know ebay has updated this because of the HTTP(S) Security Up...

Shippo incompatible with Canada Post commercial account?

Hey guys! So I just went from a small business level 4 saving account with Canada Post to a commercial agreement (level 5). It's effective since this morning and I noticed I'm getting worst rates than before. My client number didn't change. Apparentl...

Resolved! What happened to Canada Post's light packet option?

Hi all, I read the CP and ebay information regarding the end of small packet surface mail, as well as the end of the included insurance in small packet airmail shipments. However, lately whenever I pop over to the CP website to get an estimate for sh...

500 free auction & FP listings promo till March 22 (invite only)

http://pages.ebay.ca/promo/2016/list500.html Looks like a recycled promo since the URL said 2016 but I’m definitely not complaining PS. if the “activate” button doesn’t work, try the “get offer” button at My eBay instead. It worked for me there.

No Views, is there something wrong?

Hi all. I've been noticing that my listings have gotten very few to 0 views lately and was wondering if anyone had any insight. Last year I sold a whole bunch of stuff really easily with tons of views and sales but this year it's just turned into a s...

Cheapest shipping to USA from canada

What would be the cheapest way to send a t-shirt from Canada to the USA?

Well, well...eBay purging its site of the last vestiges of personalization

EBay sent me a lovely message today, telling me peremptorily that "Guides" were being removed -- and rather quickly at that: "eBay is discontinuing guides and will be removing them from the site between now and April 12, 2018. We’re letting you know ...

Buyer from HK uses forwarding agent. Claims not received. Gets a refund.

Well that really shows how important sellers are to eBay. I sold a LP record end of January. Not a collector's but it was still $75. Buyer is registered in Hong Kong but shipping address was a forwarding agent in Delaware. I clearly state in my listi...

Where have the "Watchers" displays gone??

I noticed today on checking several of my more important listings that the display showing the number of watchers is no longer being shown on either the listing itself or in search results. My Selling Manager page clearly shows a number of watchers o...