You sold an item. The buyer paid and you shipped-- with tracking and signature confirmation.
Right?
If you sold on this ID, you are an occasional seller and eBay does Hold payments for occasional (and returning and new ) sellers for up to 21 days against customer satisfaction-- usually proof of delivery.
Faced with this, you tried to cancel the order (which had already shipped?) .
You'll have to clarify the time line on this.
If the buyer had paid but agreed to the cancellation, eBay would charge you some fees (at a minimum the non-refundable 30c service fee on Managed Payments) but there should be no other problem. Not all transactions will be successful.
If the item had already shipped, it would be difficult (or expensive) to recall. You would have to wait until the buyer recieved the item he had paid for (although you had not received his payment yet) and then you would be asked to pay for return shipping. When the item was back with you, again the payment would be refunded to the buyer, but you would have some fees witheld.
u cannot have any proof who actually get the item. even with a signature , i
The signature is the person who accepted the delivery.
The Signature Confirmation of Delivery does have to be from an adult. With covid protections for carriers in place, many shippers will not accept signatures at the door but insist that the recipient pick up and Sign for the item at the carrier's office. This is as true for commercial carriers like UPS as it is for postal services.
Basically you panicked.
The Hold is a Buyer Protection against - well actually against exactly what seems to have happened here- poor customer service.
because the buyer can lie and the seller could send a brick or an empty box lol
True of any online transactions.
But eBay allows the Buyer to file a Not As Described claim.
The seller has fewer protections except that he can file an Unpaid Item Dispute or, even with a No Returns policy, demand the return of the disputed item.
Since English is not your first language, try writing out what happened in your mother tongue. There is likely someone here who can read that language, or we can use Google Translate to work out the real problem.
