Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Canada Post Flat Rate Boxes

Since the cost of shipping especially in Canada has become ridiculous lately I have been buying up the Small Canada Post Flat Rate Boxes at the post office. Before to ship a small bubble envelope with some jewelry costs me $25.00 & up from B.C. to ot...

“I am done with insuring my items” 2nd UPDATE

The insurance paid my claim and Canada Post refunded the postage because of late delivery. Thanks to everyone for your input on the matter.

Provincial Sales Tax now being charged on eBay FEES? (In addition to GST)

Did I miss the memo that said PST/HST is now charged on the total eBay fees? Here's a sale from Jan 2, 2023 and one from Jan 8, 2023.I noticed this while posting as the change thru me out of balance. Was always just GST prior I thought. eBay is calli...

I have listed on item on Ebay before shipping it I noticed there was a scuff I contacted the buyer..

I have listed on item on Ebay before shipping it I noticed there was a scuff I contacted the buyer about this and they wanted $60 off due to this. I said Ebay already took a $50 fee from me for selling it and offered to cancel and refund. He relies b...

Listing Order

I want to have my listings displayed in chronological order. At this point the listing dates are all mixed up. Can anyone tell me how I would go about rearranging my listings on my computer? Thank you.

What has happened to transaction details?

Since the start of the new year I am no longer able to access transaction details for my sales. I always printed this out for my records. It was a complete breakdown of all the fees that a seller pays with all the percentages. I am also having a hard...

Late Xmas delivery?

How funny is that? Item purchased on Dec 24 (Saturday). Shipped on Dec 28 (first day ChitChats opened). Delivered within 3 days from Montreal, to Massachussets. I ship by economy shipping from Canada - 12 working days delivery, which is January 13. N...

ebay condemnation

EbayI really wish The RCM and the Governement of Canada could do something about ebay, ebay is dishonouring the Queen's passing by preventing people from using the appropriate expression "A Solemn Tribute" on there web site.There behavior is shameful...

What??

Is there a reason for making Views almost invisible... light grey on a white background? What was wrong with black?? And if and when I find Views to click on it there's a ludicrously irrelevant graph of Listing Traffic History. All this silly tinkeri...

I am done with insuring my items UPDATE…

I don't know what, but eBay must have done what the reps had been telling me (the buyer had to comply with the insurance request and they where going to help me) because hold and behold the buyer complied with the requests from the insurance and as I...

Resolved! Unable to select damaged item in drop down menu in order to refund buyer

Just had a buyer contact me about an item damaged in shipping. I wish to refund the buyer, but there is no selection in the drop down menu for refunding for an item damaged in shipping.Refund the buyerReason for refundSelect a reason for refund Selec...

Rural CP Shipping Discount

Meant to post this a month or so ago. Do you qualify and are you taking advantage of the temporary (till years end) "Rural" discount being offfered to those who's address qualifies as rural? Hoping they continue it into the new year. The CP email as ...

Resolved! Ebay Dropshipping

Any good beginner tips for dropshipping on ebay??

Listing adult magazines on ebay.ca

Hi, Recently acquired adult magazines such as Playboy, Hustler, Penthouse, etc. I just started listing those magazines based on the results from the search I made into ebay. Almost all of them are in the category of "Books / magazines", so I did the ...

Do the UR tracking numbers work with Australia Post?

Do the UR tracking numbers track on Australia Post? Anyone have experience with that?thanks,

PST now being charged on fees effective Jan 1, 2023

I just noticed effective Jan 1, 2023 I'm being charged an extra 7% on top of the legit 5% GST regarding fees. I suspect this is PST (depends on your province in Canada) of fees which is questionable because I believe PST is only on goods and services...

I am done with insuring my items!

I don't understand way some buyers just don't care to help when they receive an item damaged. They just want a refund.I asked this buyer ( buyer in USA ) to please fill the insurance claim and send more pictures. This way the insurance can let me kno...

Resolved! Cancelled Orders Impacting My Selling Limit

Hi I am a new seller on Ebay since early December 2022. I have a 10 item selling limit like all new sellers. I have had 3 cancellations and 3 sales happen on me so far. Unfortunately these 3 cancelations count towards my selling limits and I can only...

crikets sounds - no inquires -no sales - nothing since dec3- getting worried

i have on dec 3 one sale-- before that three days no sales - all of my items before yesterday where at 35% off as of yestreday i have gone to 40% and 45% off -- last year at this time i was flush with daily sales at least three a week sales -- now no...

Competitor success to sell at higher price

I have a competitor selling the same product in the same condition at way higher price and for obsur reasons, he sells more than me. I tried everything. I noticed the tendancy for a few months now. Tried to relist, changed pictures, description, mark...

Check you sales

I went to check something in the hub this morning and found that I had a sale about 12 hours ago. I have 2 email addresses because they don't always come up on Outlook, but they were not in either, it may just be my account.

Resolved! Paying to return. Maybe the new normal for online retailers & B & M

A few things to ponder the next time you are considering a return.Don’t want that item? Returning it could cost youhttps://www.cnn.com/2022/12/27/business/online-returns-stores-zara-abercrombiehttps://www.reddit.com/r/Flipping/comments/zc48sz/she_ret...

Sketchy buyer filing a dispute. Help

A few days ago, a customer who purchased a book from me THREE MONTHS AGO filed a dispute with her payment institution, requesting her payment back, and the reason indicated for this dispute is that "the buyer did not recognize the transaction". Not t...

Buyer Management: Apply above settings to active and future listings

this thing is always turned off after I enabled it!

Return Shipping from another country?

I recently had someone request a return for "item not as described". I don't agree with them, but I've accepted the return because I don't want to hurt my eBay stats.I am still fairly new to selling on eBay, and have not had to do a single return so ...

Resolved! Manage Payments for Canadian sellers registered on .com

My account is registered on the .com site and I made a sale in CAD.Why is the .ca website unable to process managed payments?Why can't an account created on the .com site be migrated to the .ca website?Why was I allowed to make a sale when ebay knew ...

Process for Canadian to sell on ebay.com without exchange to CAD

I am wondering what the process is to avoid eBay exchange rate fees of 4.5% or whatever insane amount it is, when listing on ebay.com as a Canadian. Is there a way to keep the funds in USD? This was all working fine when Paypal was in use, but manage...

Buyer Initiated Return For Item Still in Transit

Not really sure what I do in this situation...I sold an item within Canada, shipped it the next day (with tracking), and it's a day or two from being delivered.The buyer decides 10 days after purchase that they can get a better price, and initiates a...

Just in time for Chanukkah

I got a Christmas present from eBay-- anyone else?

Resolved! Free shipping or not?

Hello Canadian sellers! I need advice!My sales are slow so I am reviewing my store. Also, I had more complaints recently about my shipping fees, which are always exactly the amount that I have to pay to ship the item with Canada Post, so no profits t...