Ebay DOT com is putting a warning on Canadian listings

So apparently ebay .c om is putting a warning on Canadian listings saying tariffs will be due for packages going into the USA pon delivery.

 

There are many things wrong with this.

 

1. This completely sidesteps CUSMA compliant listings (which I have been approved to sell via a customs broker). This warning basically assumes everyone is selling things made in China via UPS or Fedex. Its lazy and will hurt Canadian sellers.

 

2. This isn't how it works for postal shipments. For postal network shipments the tariffs must be paid up front and for CUSMA there are no tariffs.

 

 

 

Are we just toast until October when they get the international seller program up or until Canada Post re-enables shipping to the USA and ebay lets you get Canadian labels again?

 

I just think Ebay's approach is a broad brush and lazy approach.

 

I have jumped throgh hoops and went through hours of classifying my items and being approved by a broker for CUSMA rates and then I see this warning about tariffs on all of my listings. 

 

This will no doubt siphon hundreds of dollars or even 1K+ out of my pocket until they get their act together. 

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73 REPLIES 73

Re: Ebay DOT com is putting a warning on Canadian listings

Like @dinomitesales pointed out, change your delivery location to the US, the message then pops up.  

Message 41 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

I totally agree with your comments ... but you are applying logic to a situation that defies logic.

Message 42 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Yikes! I forgot to do that test, which I usually do. Thanks for clarifying that. So nothing special for me ... meh. Back to relying on my Shopify site.

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Re: Ebay DOT com is putting a warning on Canadian listings

OK ... to clarify this banner ... the statement is true. The only way I can ship through ebay is by using a courier service (UPS, FEDEX, etc.) and they WILL provide a brokerage fee (etc.) bill to the receipeint 2 weeks later.

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Re: Ebay DOT com is putting a warning on Canadian listings

Dump ebay. Setup shop with Shopify. A CANADIAN company. Ship using Canada Post.

Message 45 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

EIS!? Hmph! The is the Global ship program used by USA sellers for years, is it not? As a customer, I despised any USA seller that forced that 3x Global ship option on me. The same it will be for this EIS program no doubt.

Message 46 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Why ebay have this warning on tariff free categories  such as stamps and postcards ? Since Aug.29 sold only one postcard to US buyer ,looks like other simply backing off.Ebay sawing off the brunch on which they're sitting. Not smart move to say at least

 

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Re: Ebay DOT com is putting a warning on Canadian listings


@lotzofuniquegoodies wrote:

@byto253 wrote:

How do you flag a post for a review by ebay?  Is it @ Devon ?

 

I can understand highliting potential charges to buyers, but that banner is incorrect as it statese

 

"Due to US policies, import fees for this item will need to be paid to customs or the shipping carrier on delivery.

 

The bold is mine, as that is false part as the policy for shipments is for to be prepaid for mail.  That statement should not read "will need to be paid" . At best it should be "may".


devon@ebay 


Hi @lotzofuniquegoodies! This was an intentional change and the Product team is aware of the feedback that they have received. I will be sure to keep you updated as more insight is available.  

Message 48 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Canadian sellers are absolutely done on Ebay if your sales were mainly going to the USA, unless something changes.
I sold two items to the US since Aug. 29, shipped them UPS, the two items were refused by the buyers because of the brokerage and government fees which were 2 to 3 times more then the items sale price.

Don't really know where this is going to go but "funds are on hold" until further notice.


Just couldn’t leave good enough alone and had to screw another thing up!!!!!

Message 49 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Stamps and postcards are tariff free,tariff banner should not be there,but I understand,that for ebay it easier to have it for all items listed outside USA.Would expect Ebay revenue will go down.

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Re: Ebay DOT com is putting a warning on Canadian listings

What was the reasoning?  Very perplexed on the knee capping of Canadian sellers with false information.   

 

The only motivation I can come up with is to freeze things until EIS comes in.   If that is the case it is a huge slap in the face to sellers that support ebay.  Sorry for the harsh terms that I normally stay away from, I just find this unconscionable.

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Re: Ebay DOT com is putting a warning on Canadian listings


@byto253 wrote:

What was the reasoning?  Very perplexed on the knee capping of Canadian sellers with false information.   

 

The only motivation I can come up with is to freeze things until EIS comes in.   If that is the case it is a huge slap in the face to sellers that support ebay.  Sorry for the harsh terms that I normally stay away from, I just find this unconscionable.


Keep in mind that there are many, many more countries affected by Trump’s love for tariffs besides Canada and that an item from one country that may be subject to tariffs may be tariff-free from another. To make this message category- and country-specific would likely be a nightmare.

That said, using the word “may” in that message would definitely be more accurate and appropriate.

Message 52 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Totally disagree. May as well just shut it all down and limit sales to home countries only.  There is just no excuse for that horrible blanket statement.   

Message 53 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

It is SHAMEFUL that eBay is doing this. There is zero reason why the could not have come up with a very simple plan to help with - at the very least - CUSMA exempt products AND the products covered under the 

'informational materials' clause so long as they are correctly classified under the exempt headings and subheadings of the Harmonized Tariff Schedule of the US. There is already an app that does this and it's free. Zonos Prepay app. Discogs has figured out how to prepare sellers AND buyers. The only reason I can see is that eBay want Canadian sellers to use their Global Shipping program so they can profit off this situation. I believe the term is 'profiteers'. 99% of the items I sell are Tariff exempt and in fact every seller I know (record and comic book sellers) are in the same boat. Ebay should have prepared for this. At the very least STOP WARNING OFF BUYERS! If we follow all the steps there will be no charge on the buyer's end. eBay is literally lying to prospective buyers. **bleep** eBay - help us out.

Message 54 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Exactly.  Small individual sellers are figuring out and navigating the new landscape.  Things change, you adapt.  Many have.

 

For a sophisticaed multi-national company with $10 billionUS in revenue this is shameful.  I have rolled with changes and been understanding about a lot of things.  

 

I'm a part-timer, only kicking in about $3kUS in ebay fees a year so clearly do not count or matter.  If you can't tell, the knee capping banner really ticks me off.   

Message 55 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings


devon@ebay wrote:

@lotzofuniquegoodies wrote:

@byto253 wrote:

How do you flag a post for a review by ebay?  Is it @ Devon ?

 

I can understand highliting potential charges to buyers, but that banner is incorrect as it statese

 

"Due to US policies, import fees for this item will need to be paid to customs or the shipping carrier on delivery.

 

The bold is mine, as that is false part as the policy for shipments is for to be prepaid for mail.  That statement should not read "will need to be paid" . At best it should be "may".


devon@ebay 


Hi @lotzofuniquegoodies! This was an intentional change and the Product team is aware of the feedback that they have received. I will be sure to keep you updated as more insight is available.  


Hi devon@ebay  , it sounds when the Product team made this intentional change they did not contemplate the repercussions it would have on Canadian sellers as a whole. This very visible message has a large potential to affect our livelihoods. It's spoken about regularly...the concept of a level playing field. This is another one where it is the exact opposite. Unfortunately anything that is done that changes a potential buyers mind tends to increase the odds of a lost sale..Again at Canadian seller(s) expense. These prospective buyers will never be seen from again. Not super appreciated. It's been hard enough in the recent past for Canadian sellers dealing with what seems like neverending postal unrest. Now US tariff costs being dumped on the backs of sellers, when throughout time  Canadian & Intl buyers have always been responsible for these costs for their purchase...where and when applicable.  

Message 56 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

Hello ! 

It was already difficult to sell in the USA, and with the new prices it's even more complicated. I have 22,000 items on eBay.

I'm putting them on hold until eBay and the governments agree. In short, I have little hope in the short term.

Greetings to all of you.

Communication with eBay  it would be essential to give us confidence with updates.

 

Denis

Message 57 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings

I was thinking, if Canadian sellers shut down their US exposure because of tariffs, won't every Canadian seller lose their top rated status and discount on seller fees because they won't be able to reach the minimum 100 sales in US market for the calender year?

Message 58 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings


@movie_galaxy wrote:

I was thinking, if Canadian sellers shut down their US exposure because of tariffs, won't every Canadian seller lose their top rated status and discount on seller fees because they won't be able to reach the minimum 100 sales in US market for the calender year?


@movie_galaxy 

That will be an impending consequence for many. Exact numbers? Unknown!!

Message 59 of 74
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Re: Ebay DOT com is putting a warning on Canadian listings


@lotzofuniquegoodies wrote:

 

It sounds when the Product team made this intentional change they did not contemplate the repercussions it would have on Canadian sellers as a whole. This very visible message has a large potential to affect our livelihoods. It's spoken about regularly...the concept of a level playing field. This is another one where it is the exact opposite. Unfortunately anything that is done that changes a potential buyers mind tends to increase the odds of a lost sale..Again at Canadian seller(s) expense. These prospective buyers will never be seen from again. Not super appreciated. It's been hard enough in the recent past for Canadian sellers dealing with what seems like neverending postal unrest. Now US tariff costs being dumped on the backs of sellers, when throughout time  Canadian & Intl buyers have always been responsible for these costs for their purchase...where and when applicable.  

Remember, @lotzofuniquegoodies, that the only non-US sellers that should not be affected by this are British sellers using the Global Shipping Program.  (Although even the GSP won't forward some stuff to the US, by the looks of things.) This hits Australian, German, French, Singaporean, Indian, etc. sellers just as much as it does Canadian sellers. I appreciate your advocacy, but considering what a small presence Canadian sellers have on eBay globally, I think we'd be best framing this with all non-US sellers in mind, not just those from Canada.

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