Fixed items selling at a fraction of the price due to eBay glitch

[sunraycity]

This week I have experienced something very odd with two of my listings. I had these eyeglasses for sale at $179 USD and a buyer was able to purchase them for $16 . Here is the link to the listing 

https://www.ebay.com/itm/362436903786 

I have since ended the listing and cancelled the order. 

I had not sent the buyer an offer on this nor had my offer settings been set to accept at any price, just decline if the offer was below $150. 

I spoke with eBay and they acknowledged that this is a major glitch and needs to be resolved. 

Here is the other example https://www.ebay.com/itm/363038387022 this item priced at $449 sold for $3.00 .

Has this happened to anyone else?

[reallynicestamps]

Although you have over 1300 listings, it would be a Good Idea to scroll through them watching for price anomalies.

I believe in your Active Listings you will also be able to choose "Best Offer- Added" which will show you which listings are showing Best Offers and remove or correct them.

Just a warning. Cancelling for any reason than "Buyer Request" or "Problem with Address" will put expensive Defects on your Selling account.  Fingers crossed.

tyler@ebay   won't be in until Monday, but we can at least flag the problem.

[esclyons]

i just scrolled through your sold items, and nothing has sold for  16$.. your items sold would still show up, even if they were cancelled.. check it out yourself..

[reallynicestamps]

@esclyons  makes a good point.

Is that $16 payment showing in your PP account?

Or did you get an email about the sale? Does the extended address of the email point to either eBay or Paypal?

[tyler@ebay]

Thanks for the tag @reallynicestamps!

Hi @sunraycity - is there any chance that you have 'auto-accept' activated on the best offers for your listings?  

I can see that best offers were accepted on the items you shared, so if you don't recall getting those offers by email it may be because an auto-accept was on (which is why you'd get the 'sold' message instead of the 'review this offer' option). 

You should be able to edit or remove the auto-accept as an option with the Bulk Edit tool in Seller Hub. 

[ricarmic]

Because it looks like these lowball buyers were successful, unfortunately this kind of situation would also explain why buyers even bother to put in stupid lowball offers.... if it worked once.....

[lotzofuniquegoodies]

@sunraycity 

@ricarmic 

The part of all of this that should be concerning if it turns out to be true is:

I had not sent the buyer an offer on this nor had my offer settings been set to accept at any price, just decline if the offer was below $150.

I spoke with eBay and they acknowledged that this is a major glitch and needs to be resolved.

It's similar to the reports of best offer being added to sellers listings without their knowledge and those are still ongoing.

-Lotz