Seller Central

How to message buyer that send an offer?

Hey Forst time here so I apologize if I posted to the wrong sub forum.I need to message a buyer that sent an offer on an item but wasn’t able to find any way to do so. Any ideas?

Customers can not see the sizes

Hi everyone Recently I get many emails asking for the item's size, eventhough I specify all the details in item's specific section or drop down menu but still so many people seem not to see them, I was wondering if anyone else experience the same thi...

Parcel Sizing Issue - metric vs Imperial & ebay customer service

I am having trouble with ebay's automated shipping calculator, and ebay customer service. I have been at this on and off for about 3 months, with Ebay customer service and the ebay app customer service and they said that they don't have the answer, a...

EBAY CHAT

I would just like to say a good word about Ebay Chat. When I have had problems in the past itmean't phoning Ebay and sometimes with long waits. I have used the "chat" twice in the lastcouple of months to resolve problems, the last one regarding fees ...

Printed off my Free Shipping Tuesday label but still had to pay small amount of $

Was awake and noticed it was nearly midnight so decided to print off my free shipping Tuesday label. Only Expedited this year, no Express Post. No problem with that, it’s free. Well almost, my label was about $37 and the discount they gave me was app...

Weird! All my GTC items that should have renewed today have vanished!

Really! I went to check on an item which I absolutely know was in my active items due to roll over today and it wasn’t there. I looked at 2 other items that were due to roll over in a few minutes and checked and they also disappeared. None of my item...

Resolved! Change of Address - Should I Cancel?

I sold something and my buyer sent me a message about an hour after the sale stating her address is wrong, so she messaged me the correct one.I recall reading here that the address the seller ships to need to match the PayPal & Ebay address for selle...

Can't find item so what would you do?

I listed a CD 5 years ago which I just sold. I still have it but it is lost in the thousands that I do have. I have on occasion cancelled the sale as out of stock and took the hit. Other times I have found CD's on other sites and had them mailed to t...

Sent buyer wrong item, how to refund their return shipping cost?

So I described an item totally wrong. Didn't realize how many different versions there were. Anywho, I had them open a case, they shipped it back and I've received it. I don't have return labels and Canada Post will be cheapest anyway. So I ticked th...

unfair feedback

i have had an ebay store for nearly ten years now.i deal primarily in used semi and snowmobile parts.recently i have had to end my ebay relationship due to the effects of poor feedback.i had sent a truck component out in three packages due to weight....

Selling on ebay.com and Canadian sales tax collection start date

Anyone know when ebay.ca started collecting Canadian Sales tax on items listed on eBay.COM, but purchased through ebay.CA? It seems to be sometime in 2020, as I only noticed it in the past 3 months (example below). I don't think eBay.ca checkouts col...

ebay COM listing sold via CA_ Canadian tax example.png

Is it not possible to list variations on eBay.ca?

I am a new seller who wants to offer variations to my listing but when I make a new listing on eBay.ca I do not see an option to do so. If I make a sample listing on eBay.com then the variation option is clearly visible. My product is in the health a...

A simple question- Why has buyer feedback, an action taking only a few seconds fallen to so low?

I know it is not critical for sales, but please tell me why positive feedback from buyers is almost gone? Over the past year I no longer expect it despite a successful transaction. At the least the feedback indicates arrival of an item , especially w...

Recent eBay Observations

Observation 1: In the past when a customer wanted to cancel a transaction, I believe a reason was displayed. This seems to be no longer the case. Personally, this information should be relevant for a seller to choose if they wish to accept or not.(Ma...

Resolved! Buyer appears to be in the US wants me to ship to a CDN PO box

Hi, first time i've had this requestFrom what I was able to google, this could be a scam because if I ship to the non-paypal address I would lose if they claimed they had not received the item due to wrong / non PP address?Thanks!!Jim

Resolved! Free Shipping Tuesdays in Oct is Back

12 DAYS TO GOFree Shipping Tuesdays start soon.Are you ready? Send one free parcel within Canada, every Tuesday in October.You can only redeem this offer by preparing your shipping labels using Canada Post Snap Ship™. Check early to see if you can ac...

Shipping to Israel

I have a request to ship an expensive item to Israel and I'm about to tell her sure, I can do that, but before I give her the OK to go ahead and buy thought I'd post here and ask if anyone has any cautions in doing so.I've never shipped to Israel bef...

Can you tell me why an item is not showing up on .com in the search.

Can anyone tell me why an item is not showing up on .com in the search. Billy Idol - Cyberpunk. It shows up on .ca but not .com. I do ship to the US and Canada.

Zero feedback buyers

Anyone knows what's up with these? They generally have no feedback; some have 1-2 pseudo-positive, but it seemingly was left when sellers couldn't leave negative feedback. (the information usually says "never paid," "no communication," or something i...

Providing feedback on the transaction

After my first selling experience, I noticed the FEEDBACK on the transaction only provided 80 characters and you only have a choice between POSITIVE or REPORT BUYER. There is no choice for NEGATIVE feedback and even when you tried to use the 2000 cha...

MIA emails from both eBay and PAYPAL quite bad today? For me at least!

It is getting worse, latest: Buyer purchases 2 items and pays for them. I did NOT get either sales confirmation email from eBayI did NOT get the payment confirmation from PAYPAL I did get a request from the buyer to "please send me total", between pu...

Current Delivery Standards Canadapost 09/18/2020

For anyone who hasn't seen attached is a link to check delivery standards for Canadapost within Canada. 2nd Link is current service alerts. https://www.canadapost.ca/business/tools/ds/default.aspx https://www.canadapost.ca/cpc/en/our-company/news-and...

Fun, interesting? selling stories....

Something reminded me of this situation today so I thought I'd procrastinate from other stuff I should be doing and open an "interesting/fun" selling stories. Here's the one that came to mind. Long time customer purchases $20 - $30 worth of material ...

USPS vs Canada Post

Two shipments both sent off the same day Oct 3, USPS cost $2.77 USD and was delivered Oct 7/17 in Kansas from Blaine Washington. The other was sent expedited using the free Tues, would have cost $15 Cdn and it wont be delivered until the 17th. Now ho...

Combined shipping problems STILL not solved.

I have a buyer wanting to combine shipping on 3 items. I explained about putting them in their cart and asking for a total, and once again this is what happens.I put them in my cart and click on the "REQUEST A TOTAL"but I get a message that this sell...

Resolved! Bugged Listings? Not Searchable on .com

This is a first! I have a handful of listings that are not showing up on .com. They had very low view counts, so I knew something was off.I have ~200 listings. They all have the same shipping services listed (small packet air & tracked). They are all...

Resolved! What services to use to ship from Vancouver to USA like New York

What do people use to ship from Canada to USA? I use Canada Post for shipping, I sold an item on eBay for 4 CAD, end up paying 12.5 CAD for shipping to Ohio, which resulted in a lost for me. With tracking it would of been $23, I would of have to pay ...

C'mon Ebay!!! Fix the International Block Bug! Now I can't sell "Mascara" to the US!!!

So, as you've read in another thread, some of us cannot sell "masks" to any country but the site you list on.Now I've discovered ebay is blocking my newly listed MASCara in the US!Check your listings for international blocks!!!I WANT MY FEES REFUNDED...

Why can't we sell vaping supplies such as coils or mods

I have done a few searches and there are hundreds of listings for vaping supplies so my question is why can't we all sell them since all these sellers are getting away with it. Of course this message will be deleted too because ebay don't want you se...

Position of item -

Hello,I am selling an item, at a very very low price - I have checked others to make sure. And yet, when I sort by price, I never find my item. Can someone shed some light on this? I was thinking:1 I don't understand how Ebay works or2 There is some ...