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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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Ebay checkout page is a complete flaw

Ebay checkout page is a complete flawTonight had a buyer says registred in USA make an offer on a card.With the offer i got i estimated if i were to accept all fees that would be deducted.So i go ahead after and i accept and send an invoice with tota...

User avatar by Community Member
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New Ebay Fees Breakdown.

New Ebay Fees Breakdown.. Here is the breakdown for people wondering about the Managed Payments program.Ebay will tell you that “most” people will save, which only applies if most people have ebay stores and pay yearly or monthly fees for mainting th...

User avatar by Community Member
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Buyer Request Different Shipping Address

Someone bought an item from me today. It's a Christmas present so he wants it sent to a different address. He paid before he made this request. I can't send to a different address from what shows on paypal and have seller protection, can I? Thanks.

Seller Fees

Is it just me ? Seems to me seller fees have gone up since the recent changes to the way fees are calculated ?

User avatar by Not applicable
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The disconnect is truly stunning WTH.

Hi all Some are perhaps aware of the blocked seller issue, surrounding managed payment signup failures. So yes I am blocked for relisting ( **bleep** they did renew those couple of store listing post restriction). okay working on getting it sorted ( ...

User avatar by Not applicable
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Listing error on eBay.ca

Try to list phonograph cylinders on eBay.ca. When clicking "List item" I get this error message:"Hmm. We’re having trouble finding that site.We can’t connect to the server at onboardexpweb.ebay.ca.If that address is correct, here are three other thin...

Resolved! Which shipping label?

Just started MP and an wondering about labels. I have never used Shippo, always Paypal. There seems to be a lot of problems posted here about eBay labels. I do still have money in my Paypal account, I am not sure how easy it will be when the payment ...

User avatar by Community Member
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Resolved! Away for a Week. Options for listings.

I am going to be away for a week so need to deal with my current listings. As I don't have a store I think about the only option I have is to end the listings then relist them all later. This is not hard as I can select them all and do it with a clic...

User avatar by Community Member
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I'm unable to list items on ebay.com (Canadian seller)

Currently I have one account on ebay.ca and one on ebay.com. Both used the same personal info, including country Canada and a Canadian address.My problem is my US account won't let me list items on US site. Everytime I tried to publish it redirected ...

Resolved! Am I accepted on MP or not?

After 4 phone calls and numerous attempts I got this 4 days ago:Your account will be activated for managed payments on 06/21/2021 Great, then why every time I go onto my eBay or hub do I get a red banner saying I need to update my account details? I ...

User avatar by Community Member
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  • 12 replies
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Being Scammed by buyers on lower priced items where tracking is not practical

So I am being scammed by buyers on a regular basis, it is the only explanation as I have been selling on Facebook sites for a year and yet to have one shipment go missing. Payments are made by emt or friends and family PayPal. I have also purchased h...

User avatar by Community Member
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ETransfers to $US Bank Account

I opened an American account in preparation for Managed Payments. Does anyone here know if it's possible to do e-transfers from the US in $US to the American account?

User avatar by Community Member
  • 297 Views
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Act now and Get $15 to Spend

Got this message today in my Seller Hub:Act now and Get $15 to SpendUpdate your account details by May 18 to score a coupon I guess they really want me to sign up for MP.

User avatar by Community Member
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Selling a high value item without being scammed?

I am a very seasoned seller, been doing it for years, but I mainly sell low value items. I have been scammed quite a few times thanks to "buyer" protections, mainly "not recieved" claimed, due to the item being sent without tracking, lettermail or 1s...

User avatar by Community Member
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6 months of work and stock gone :(

If we go through the trouble of creating a business, licensing, registration, obtaining a business account, using our own money to acquire inventory, creating partnerships with shipping retailers... then what happens when the platform you've worked o...

Listing problems

When listing, every time immediately after I enter the shipping weight and size, the listing shuts down and becomes a draft. Sometimes the draft will then continue on properly by allowing me to choose shipping options and provides calculated shipping...

WWYD - how would you advise or would you?

I sold a CD today and when I went to check it on my computer it wouldn't recognize the CD. I tried in on a stand alone Asus CD DVD writer and also a laptop and it worked fine. It works fine in a stereo. Would you mention that to the buyer?

Discussion Thread with eBay rep

There used to be a group discussion where sellers could ask an eBay rep questions and it was held every Wednesday morning. Is that still going on? If so, how and where does one join in?

User avatar by Community Member
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About MP - a friend was told.........

A friend was told they are withdrawing their MP invites for now. People do not need to register yet. (In Canada?) So why am I unable to continue adding listings & edit if I don't have to sign up yet??? Let me get more sales before I'm done with this ...

User avatar by Community Member
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Can someone explain this?

I sold an item on ebay.com for US $ to a US buyer and I get paid in US$. The item sold for $12.99 plus 4.75 shipping for a total of $17.74. That is $3.28 in fees and I haven't even paid for shipping. I paid 2 final value fees, I assume on the item an...

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Issue with eBay message system?

Had a potential buyer inquire today about purchasing accelerated shipping. When I tried to reply, I get this message : "The question you're trying to answer is either invalid or older than 90 days. You cannot respond to questions older than 90 days."...

Resolved! Can I sue Ebay?

I am furious with eBays system for handling false returns, the eBay money-back guarantee and taking a side with the buyer when it is clearly the buyer's fault here. I sold a Dell XPS 12 on eBay and specifically marked No Returns, but a buyer somehow ...

Managed payment won't let me pay my last Ebay monthly invoice in cad$ because I sell now in us$

I am activated with Managed Payment last week. I am canadian seller but decided to sell in us$. My account is now activated to receive payout in us$.Before Managed Payment, I received ebay invoice to pay their monthly fees in cad$. I received this we...

User avatar by Community Member
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  • 6 replies
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Aeropost Scam

Just wanted to throw this out there as a warning and to see if anyone has advice on how to win this. Scam works like this: Buyer has the package sent to a freight forwarder (Aeropost in this case, which I think is a legit forwarder) but they purposel...

User avatar by Community Member
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  • 5 replies
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Need guidance on INR case WITH tracking to the USA

i've had several INR cases opened where there is no tracking number, during my selling career. The current procedure is i have 3 business days to refund. If i do not, Ebay automatically closes the case in the buyer's favour and i get a defect. What h...

User avatar by Community Member
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  • 7 replies
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More Managed payment shenanigans ?

So now check out the Register for link and requests that I sign in to continue.. OK fine then the link is to into ebay.com sign in WT#???? are managed payments for canadain seller run via the US site?

User avatar by Not applicable
  • 867 Views
  • 15 replies
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List of Saved Sellers is all screwed up

I wish eBay would stop trying new & improved things all the time. The newest glitch is the list of Saved Sellers. It used to be in a nice straight forward list in alphabetical order. Now there are numerous boxes side by side with each seller in no pa...

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