Seller Central

Buyer did a charge back a couple of days after I shipped the item - curious about best next steps

Good evening.I sold an item to a US buyer and a couple of days after it shipped he did a charge back to PayPal claiming unauthorized purchase while it was still in transit. The item has tracking and Paypal has acknowledged the tracking and indicate t...

Not yet ready for prime time.

Ran across some discussion of this auctionbytes article on the dotCOM boards.https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2020/11/1604540462.html Maybe eBay Canada would be a good place to beta test this. Think Canada Post would go along?Would...

Must Allow 30 day Returns or Ineligible for Seller Protection?

I just got a "Seller Protections" email from ebay that says I'm not eligible for Seller Protection because I don't offer a 30 day return policy. I guess i missed the boat on this one. Can someone explain what Protections I'm missing by only offering ...

chinese sellers saying their location is in canada or the u.s.

seeing more & more sellers from china, hong kong etc. and seeing more & more saying in listings their location is in Canada or the U.S. why is this allowed ? it must be against ebay policy. doesn't ebay check these new sellers. or is it up to us to c...

5 Days expedited BC to Ont? what

Has something has changed? before ebay had adjusted delivery times for covid19, 10-15 up to 23 days now its switched to an impossible 5 day delivery estimates. Its 10 days cross country on a good day, ebay is estimating 5 days. Anyone notice this cha...

Can't add FREE shipping to Canada on android app.

Hi I am able to add FREE shipping to the US but not to Canada on the android app.I can choose the shipping method to canada but there is no option to ship FREE to Canada. So i end up putting $1.00 to Canada just to open up the listing to Canada. Is t...

Can I cancel a deal if the buyer is new/fishy?

Haven't sold for a while so I forgot the rules, but I'm selling a different category of goods I'm new in, with more scammers I've read, had enough problems before with having to refund/partial refund to keep a good rating because I knew ebay would al...

Lost Package at ISC San Francisco. Options?

It appears I've lost a rather pricey, rare item at ISC San Francisco. It was handled by Canada Post and went by tracked air mail from Canada to the US. Last scan was October 20th at ISC San Francisco. My customer hasn't received it. I read advice on ...

Item Not Received Request

I had a buyer put in for an item not received - they didn't contact me first. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't...

open box listing usage question

I have a bunch of things I used for maybe 1 to 2 hours then put back in the box, not a scratch on them. so the ebay definition is An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping,...

Ebay issue over charging on shipping fees

Hi every oneRecently from OCT24 I have notice and having issue with the amount of fees charged on shipping and Ebay reps just passing from one person to next only one did understand what the problem is and acknowledged it that they are having issue b...

Half dozen auctions ended tonight, then went poof ...

Has anyone else had auctions end this Sunday evening only to have them completely disappear from the system?At least six of mine have, cannot locate them anywhere, not in unsold, awaiting payment or orders. Searched all folders twice, they're nowhere...

LITHIUM BATTERIES and Canada Post

Update to Canada Post International Lithium Battery Policy Due to safety concerns, lithium batteries installed in devices will no longer be accepted in international mail. Note that lithium batteries installed in a device may be mailed to the U.S. as...

Merchant Support phones disconnecting today Nov 2nd

I've been disconnected 3 times today while on the phone with Merchant Support team.The 3rd member said the phone system has been acting up, logs are not updated and the system has been restarted twice today already... then we got cut off lol. just he...

Official Updates from Canada Post - Nov 2, 2020

Modifications to surcharges for bulky items during peak season Canada Post is adjusting three existing surcharges for the 2020 holiday season to address additional handling requirements for larger, bulkier items. These changes will be in effect from ...

invoicing problem

So whats the problem now? been getting this message for the last 2 days when trying to send invoice "There was a technical error - please try again in a moment." ebay get your stuff together this should not be rocket science. you been doing this long...

Resolved! negative feedback received, when transaction was cancelled and buyer had been sending abusive mails

Hello All, i requested ebay to remove negative feedback posted by a buyer when transaction was cancelled as he didn't replied to my mails for 3 days. Later he started send me abusive mailsand then posted a negative feedback for transaction that was n...

Lettermail vs Small Packet USA

So now that I have a few recent sales under my belt, I want to try to keep mailing costs lower and pass some of those savings onto my buyers. Of my sales so far, none of them have been to Canadians, and 80% to the USA. Up until now, I was shipping th...

Newbie seller with daughter

Hi, I am just getting started smelling on eBay Canada. I think it would be fun, educational, useful, and profitable, to sell some things around the house that we don't use, and to do this experiment with my 12 year old daughter.As I read, I am seeing...

I need some advice

I've had my listing on vacation mode since March as I didn't want to be crossing the border into the USA during Covid restrictions, risking a quarantine upon my return. I want to resume selling in Canada (I have Canada specific listings). Obviously, ...

Ebay - the beginning of the end.

I've been on ebay since 2001 and and I've come to the realization that the company has gone downhill and now it doesn't really care about sellers. Luckily, I'll be ditching eBay soon for a better platform / startup that I'm developing. 1 - Buyer qual...

free tuesday shipping not working for me oct27

is anyone else having that problem?

eBay APP GLITCH - resetting shipping cost & auto filling item specifics where item is made

Any other sellers out there that use their phone to list notice how glitchy it has become? I swear the eBay app 5 years ago worked way more efficiently then the current one. For examples: 1) Why does it randomly delete your handling/shipping flat rat...

Cancel transaction option gone...

I sold an item on the weekend and am ready to mail this morning (Monday).Now buyer opened up a return request for a changed my mind reason. I have not yey mailed. Now since the request was made the cancel transaction option is gone. I only have:"elec...

my item views are very low

my item views are very low & my last few sales have been to Canada... I may have something wrong with my settings...My Star Wars and Nascar haven't sold..Are US buyers not seeing my ads?

Late paypal payment notifications again????

since, Saturday, my payment notices, are coming in about 4 hours later the normal, 10 seconds.. Anyone else seeing this..??

Purchasing additional insurance on Expedited USA on Shippo

If this post appears twice I apologize. Thought I had posted it but could not find it so will try again.I am shipping a parcel to US via expedited US & $100 is automatically included but I want to increase it as the item sold for $395. When filling i...

Resolved! Tracking Incorrect in Sold Item Details

Is it common for tracking on sold items shipped within Canada to show delivered on the CP website, but not on your sold item's tracking details?It's been over a week since it was delivered and showing as such on the CP website, but it's still showing...

Buyer Opened Case Claiming Item Defective. Now Claims it Works After We Refunded.

Here's a new one for us. Any suggestions about how to proceed are appreciated. After we had gone to bed on October 15, 2020, a customer opened a return request for a Micro Machines Nintendo NES cartridge that they claimed did not work. We responded t...

Condition is Used

I think I'll blow a gasket if I read "Condition is Used" in the description of any more listings. Don't these sellers realise that the condition is the second piece of the information after the title of their listing? Why repeat it, usually with no f...