Seller Central

Listing is not found in search results

Hello, When I search for my listing using my keywords, my listing is nowhere to be found in the results when using Incognito mode. If I open a clean browser (where I am not logged-in), I also cannot find my listing. It might be kind of hard to sell s...

Seller protection Not eligible

I received a few orders yesterday and one of the orders says Seller protection Not eligible on paypal ? Should I just cancel the order ?

Negative feedback for eBay policy?!

OK, so I just received a negative feedback. Apparently there was no problem with the sale, the price, the shipping, or the product. My buyer simply took great offense to a standard note I include on every packlist. It's a simple note like those which...

Resolved! Support says that Shipping overpayment fee reimbursement is now automatic?

Hello! A Support Rep today told me that Shipping overpayment fee reimbursement is now automatic. They said it would automatically be calculated when my invoice is created. Is this true? I have had to contact them countless times this year already to ...

Constant Problems With Canadian Addressing

I'm growing increasingly frustrated with Canadian addressing!At least 10% of my Canadian sales are shipped to addresses that are not found in the Canada Post database. Sometimes it's an easy fix - like all the "Toronto" cities that have different pos...

Recommendations for Tax Software

What tax software do you use and would recommend for completing a T1 . Specifically form T2125: Statement of Business Activities? With Simple Tax there is no line to enter GST/HST collected. Thanks in advance!

Anyone Else Experiencing A Ridiculous Amount Of INR Claims ?

Haven't been on here for awhile. INR Claims are now over the top, Four INR Claims in the past two days. Seems a New Angle is filing direct through PayPal for unauthorized purchases. Clothing is a razor thin profit category & Canadian Sellers just can...

Might be Getting Scammed, Need Advice

Update to my previous post but for a quick recap: I sold and shipped a phone on Aug 6, the package arrived at the post office on Aug 12. Aug 15 is the last shipping update saying delivery was attempted and to reschedule delivery. After back and forth...

Buyers who refuse to pay after an auction.

I don't know if any other sellers are facing this issue but since e-bay has removed the ability to leave negative feedback for a buyer, I have had three buyers in the past few months, (two in the last few weeks) who just don't pay. No matter how many...

eBay Notifications not working.????

Just started earlier today, my bell icon, isn't lighting up to notify me of any sales, or payments received , etc.. any one else seeing this new glitch.. And yes i have cleared my cache, etc..

tax problems

Hello, was curious how charging taxes on a few items I want to sell works, I am not a business so as I understand I should not charge tax but can not seem to turn it off?? Every listing Ebay requires me to put in a sales tax amount. Any help would be...

Buyer not answering email.....suggestions

Hi there,I am having a problem with a buyer who isn't answering my emails ( have sent 3 or 4 ) . The person has bought an item that's part of a set. I specifically say in the listing that each piece is sold separately. Now I have been asking to let m...

Fall 2020 Seller Update now live

The 2020 Fall Seller Update is available for you to review here. We encourage you to read it and then come back to the boards for discussion amongst fellow sellers. If you have questions regarding the Update that are not addressed by the FAQs in the ...

Product Reviews

Hello everyone, On one of my listings, a product review is showing (where a buyer can rate an item, NOT the seller from one to five starts) that is not applicable to my item. The buyer never purchased the item from me; it's a generic item and they pu...

No help from Ebay

In the past two weeks I've had 4 different buyers trying to buy an item from me and the purchase will not go through. I have contacted Ebay at least 5 times with no fix. They tell me that my account is fine and that the buyers should contact Ebay. Th...

US post is crashing & burning - Sellers Beware, 6-8 week delays = Chargeback Nightmare

Well, it was still going ok up until this past week. Our items are 99% sold to the USA, everything was getting there with the exception of a few that were delayed by 1-2 days. Then, we were hit with an item not received claim on a $145 usd item. Trac...

October category changes 2020

Took a look at the 99 page list of categories for Canada mostly for my own but a few observations:-No changes to Books, Stamps-Sewing patterns are all over the place still, but apparently no changes. But if you sell clothing there are a lot of change...

Managed Payments - BIG Oversight?

Hi everyone, Today, I received Negative Feedback from a buyer complaining of a bad item and no response from the seller. I checked all of my messages and cases, and there was no communication from them. I sent them a message to see what was going on....

Resolved! Proper return procedure

Hi, I've not had to deal with a return/refund before. Can someone please advise the proper procedure for having a customer return an item and for more to offer a refund? I sold a brand new item but during setup it constantly freezes, there is obvious...

How long do I wait for a buyer to pay before offering a second chance to the next in line?

I have a buyer who didn't pay after four days, no contact since second day.Ebay has already sent me the bill for the sale....When can I offer a second chance to another bidder?

How To Handle US Return - Shippo vs. Sending $$?

I need advice on how to best handle a US return.I know there's a way to generate a label on Shippo, but I can't find a post here that outlines with clarity if it works consistently, and how to do it. I don't use Shippo, I'd have to sign up and figure...

SNAD case: comically uncooperative buyer

A buyer claims an item is defective. I ask him some questions about it and try to walk him through some troubleshooting steps. No answer. Fine, I approve the return and upload a Purolator label with instructions to drop it off at one of their locatio...

Resolved! Private VS Business Account - Managed Payments

Hi everyone, Firstly, I want to know what people think of Managed Payments. I am a little worried about how vague the information is regarding it and, more specifically, the fees associated with it. How will it effect defects relating to refunds? I a...

My 1st "Local Pickup" listing automatically says in red "SAME DAY SHIPPING" ...not good

Hi. I have a 3 day handling time on everything. I just listed my 1st "Local Pickup" item. I noticed without my doing, the listing states in red block letters "Same Day Shipping". It's a big problem because it's a large item (drum set) that has to shi...

Messaging system seems to be down

I've been trying to respond to messages today, but none are going through. When I click on the "send message" button, it turns opaque and nothing else happens. Has anyone else experienced this?

What do you guys use to print shipping labels? Dymo LabelWriter 4XL?

Hey guys! I'd like to find a more economical way of printing shipping labels. Which would be more convenient are more economical in the long run. But would Canada Post / PayPal shipping labels be compatible with it? Does anyone here use such a label ...

"Report Item" Not Working in Chrome or Edge Browsers. Why?

Hey everyone! Recently, I was researching new LEGO sets in the "LEGO Complete Sets & Packs" category to determine better pricing strategies for my own LEGO sets. As bloody usual, I spotted tons of sellers inappropriately listing individual items like...

25 years and No free listings special?

Well, one would think that there would have been a celebration with sellers by having a large free listing offer. Doesn't seem like that is important to eBay the sellers earn extra money. No, I don't want a store and yes I get the 200 free monthly bu...

New Seller Requesting Help With Uncooperative Buyer

I sold an item that the buyer requested signature confirmation for, but USPS attempted delivery and he must have not been home since the last shipping update reads "reminder to schedule redelivery of your item." However, the buyer keeps asking when t...

Item Shipped to Closed Business

I sent a package CP expedited, and delivery was attempted - but it was undeliverable. Anyone know what this means in Canada Post tracking details:"Business temporarily closed, item on hold."Why would a buyer have a package is sent to business that is...