@widgetc wrote:
If sent to a different address there is no coverage with tracking or delivery confirmation. Usually I take a chance and ship anyway. But really the buyer should have added the other address to his paypal account.
I think this is correct. I'm fairly certain that unless you ship to the address shown on the Paypal transaction, you're out of luck anyway.
It's hard to know what to do in these situations. You want to accommodate the buyer, but you don't want an INR claim either. My feeling is that most buyers are being honest and forthright in asking to ship to a different address and are probably unlikely to squawk (via an INR case) on that account alone. However, if it's a gift and doesn't arrive within the time frame the buyer expects, that may be a different story, and you could end up with neutral or negative FB.
Still, there isn't much you can do if a buyer asks to have the item to sent to a different address after purchasing it. Refund and/or cancel? Well, refunding in full will likely get you a defect; cancelling -- even if you use the "wrong address" reason, will lose you a customer and may still get you neutral/negative FB (= a defect). And there's the risk the buyer may not agree to the cancellation at all. So at this point you're more or less d---d if you do, and d---d if you don't.
My choice, when I'm asked to ship to another address after the fact, is to fully insure the parcel, send it with tracking and DC, and keep my fingers crossed. If the item isn't worth the tracking or insurance, then I just keep the fingers crossed and hope for the best.
One last point -- if you are going to use a tracked shipping service, I'd personally avoid Tracked Packet at this time of year. That service just seems to slow the whole process down. I'd choose Expedited Parcel, even if it costs a couple of dollars more.
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