Seller Central

Duplicate Listing Tool

Not sure if this has been posted recently but was reminded of it on the dot com board, if you are ever in need of doing a quick check of your listings for duplicates. Works like like a charm!!! https://www.isdntek.com/ebaytools/DuplicateListings.htm ...

option to have purchase order discount? ie get 15% off total order when spending above a certain $

As the subject says, I cannot find the option for me to run a promotion where you can give a certain percentage off the total order if the customers spend X amount of money in your store.. For example, I would like to give a 15% off total order when ...

Anyone used Chit Chats for Australia recently?

Just looked up CCE rates for sending a 750g package to Australia and it's $32.56 with Asendia International Priority Tracked, whereas with Canada Post Small Packet Air 1kg it's $43.67. Have anyone shipped to Australia lately? Did it arrive in a reaso...

Chit Chats Tracking Not Updating - Will This Affect Top Rated Seller Status?

I have 5 packages sent last week with ChitChats, where tracking is not updating on Ebay. I've been using ChitChats for months without issue - all other tracking is fine - it's only last weeks that only show I've only entered tracking (despite showing...

Resolved! Newcoming seeking advice on mailing from Canada to U.S.

Hello, I'm completely new to this and would really appreciate any advice. I've listed items that are collectibles: magazine-sized sports programmes that were in my grandfather's belongings. I opened up the bidding to U.S. buyers to broaden the market...

Updated Status Video from Rod Hart Canadapost Oct 21, 2020

From Rod Hart, Chief Customer and Marketing Officer Canadapost. https://www.youtube.com/watch?v=9nZ7GMAuW3c&feature=youtu.be Length: 1 Min 48 Seconds -Lotz

Shipping High Value Items & Shipping Requests

Has anyone run into this? I've sold here for 15 years and not run into this previously.I have a high value item ($8,000), a person with a FB record of 1 wishes to purchase the item and have it shipped to Sweden. They are saying they are a high end ga...

Possible scam?

Hey guys. I just got a sale and was preparing a shipping label. The buyers info looked bizarre, and upon googling the address I uncovered a landfill of people claiming it as a scam. Just wondering if anyone else has dealt with this apparent infamous ...

Third Party Insurance for High Value Shipments?

Does anyone have any experience shipping high value items over sea's? These things are much easier local or at least in-continent. Usually I'll go a balance of cookie-jar and maxed out courier insurance but CPC and FedEx only insure up to $1,000 whic...

Opened a store on the wrong site

So I mistakenly opened a store on ebay.com instead of .ca and it's causing nothing but headaches. I have all my listings on ebay.ca and as a result, now every listing I make is being charged insertion fees. I have chatted with support 3 times now and...

okay right ya....

So had a item pulled today for identifying the particular color of a part. A part on an item that helps define the item, that color being part of the description of the itemhas a specific name, it being that color.So if I can not call it (color)what ...

Return request with unbelievable reasons

A buyer requested to return two depression candlesticks by claiming that they seem not authentic and one is taller then the other.I contacted eBay and the representative told to ask the buyer to prove his claim.Why not just be truthful and say he/she...

Where is the "View PayPal Transaction" option in the transaction drop down menu?

The link is gone from my transaction options. Does anyone else have this issue? I have to log into Paypal through a separate window and search down a transaction to give a refund now. Before I could click the link and it would take me right to the tr...

advice on adding more pictures

Recently I have found that when I add pictures to my listings, there are only 8 boxes. They will still add 12 pictures. The problem comes when I want to add an extra picture, and even if it say I can add more, I can't find a way to do it.

Seller's advice needed for chargeback on delivered item

Hi all - I've got a dilemma I would like to seek some advice on. I've been selling on eBay on and off for probably close to 10 years and have never had an issue until now. Long story short, I sold an item, was paid via Paypal and shipped said item in...

Canada to US shipping

Hello, I am interested learning what is missing service wise with the current providers ( Chit Chats, Stallion Express etc). I am looking into establishing a competitive business and would like to be able to offer a service that meets as many needs a...

Resolved! Unable to open messages on phone

Anyone has this problem? I got an eBay email notification about a buyer sent me a message and I'm trying to reply, but the website kept looping back to the home page despite I also tried to click the message link. Also, "classic view" didn't work. An...

HOW TO UPDATE MY GST NUMBER WITH EBAY

I just registered by business and wanted to know how i can update my gst number given by CRA ?

Resolved! Advice for Seller Shipping from Canada AND USA

I live near the US border, and have the option to ship via USPS to US customers. I'm uncertain of the correct way to post these items, so that both my American and Canadian customers have access. Two options I can think of:A) List on CA, selecting St...

Pending Cancellation Shows as "Shipping Overdue"

Anyone know if a pending cancelation will affect my top rated seller status? A buyer requested a cancelation, and the refund is pending because it needs to clear my bank account. It is showing in my sold items as "late shipment".

when can Canadian sellers get their money in U.S dollars

HiI know this topic is discussed before, but when can Canadian sellers start getting their money in the currency they sell their items ?? I mean why do I have to get my money in CAD whereas I sold my item in U.S ? and on top of that PayPal rip you of...

Sending invoice after offer accepted keeps saying state doesn't match buyers state

Hello Everyone I would appreciate some advice I accepted an offer & trying to send the invoice The invoice won't send it tells me state doesn't match buyers state Tried a few times no success Thanks

How to set up shipping rates on ebay while using chit chat discounted shipping rates

Hello, I am a new Ebay seller ( less than a month old) and list on Ebay.Ca. I have recently posted some items to sell and use Ebay's calculator to determine the shipping rates. I only ship in both the US and Canada. The shipping costs calculated by E...

Technical loading issues with Bulksell / Rover / ebaystatic

Hello! This has been happening for several weeks now. Surely it is not only happening to me? I am using Firefox 81.0.1 on a computer. I am logged-in to eBay before starting any of the following tasks: 1) Sell Similar from All Orders page. It asks me ...

My blocked bidder list is jumbled and not in order, is yours ok?

If I go to add someone to my blocked list, it shows an unspaced, not in alphabetical order list of ids. They're all there, but in some unknown order. When I add one, it shows it at the end, if I go back, it is still there somewhere else in the "jumbl...

Buyer Making an Offer, and saying I don't accept Paypal - Scam?

This weekend, I've received two separate offers on different items, where the bidder says he gets a message that I don't accept Paypal, and provides a link to an article. I have not used the link, and do not intend to. In both instances, the bidder i...

Buyer Initiated Refunds - Why Sellers are Stuck With Fees?

I've had 3 buyer initiated refunds in a month. I think this has gone up a lot for me since I started forcing immediate payment. I guess it's either that or dealing with non-payment.I'm growing increasingly irritated that I have to pay the PayPal fees...

Protecting sellers during Covid 19

What is eBay doing to protect sellers for delayed shipments during covid 19? I have buyers counting the days and taking advantage by opening disputes ASAP. Further, if I can prove purchase of a shipping label, why does eBay refund my shipping fees?

The buyer did not recognize the transaction

This morning I got notice that a dispute has been opened against me from via the buyer's payment provider. The only reason I have "The buyer did not recognize the transaction". Am I really on the hook for fraudulent purchases? Note that I am on Manag...