@ricarmic I've suggested to Tyler in the past and Devon more recently + Mods to update to newest vs closest match. All have stated great idea. But nothing changes. (The response I have received that results are AI driven.) When users search they really don't look close at the date. They just know they are trying to find a solution for their problem. That leads to majority of the discussions where mods are tagged response is "will pass on or look into it" but then 95% of the time there is no follow up. In either situation...when it is being worked on or the alternative an assumption it has been resolved and crickets.
Monthly Q & A has fallen off as an thing. After being advised it would be continued going forward.
Current alerts from dot com: The 3rd one goes back to early 2024 (They no longer date them). They've removed history of ones that HAVE been resolved. Overall not super helpful.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-known-technical-issues-updated-as...
Response from Mod:
Thanks for your thoughts on the issue. I will find out if there is a way the search can be configured to display the most recent and then sort descending. I do know that currently there are several parameters driving the search results, such as accepted solutions, kudos, number of replies and of course, what the system determines to be relevant.
Your observation that many of the old cases revolve around issues that were never properly addressed or have returned is interesting and I shall pass that along.
I’m sure you are aware of the Khoros involvement in the moderation of the community, so when it comes to eBay staff presence in the community, I shall have to pass that on to the parties involved.
I appreciate the time you took in composing your concerns. We value input from respected community veterans like yourself.
