
01-13-2022 01:52 PM
I've recently run into a scenario where I had sold a large dollar value item to a buyer in the US that was returned to me and I've now received an invoice for GST/PST for the value of the item which doesn't sit right with me.
I shipped the item after it had sold but then subsequently received a message from eBay "MC098 Suspicious buyer for item" that instructed me to contact the carrier to stop shipment if already shipped.
This was very concerning due to the large dollar amount of the item and I succesfully contacted UPS to stop the shipment and have it returned to me. Unfortunately it had already landed in the US (shipped priority), and I have now received a customs brokerage invoice from UPS for GST and PST for the value of the item.
Has anyone had experience with this? It doesn't seem right for me to be charged these taxes for an item shipped to a non-resident that was never received and was subsequently returned to me.
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01-13-2022 02:01 PM
@fliprock604 wrote:I've recently run into a scenario where I had sold a large dollar value item to a buyer in the US that was returned to me and I've now received an invoice for GST/PST for the value of the item which doesn't sit right with me.
I shipped the item after it had sold but then subsequently received a message from eBay "MC098 Suspicious buyer for item" that instructed me to contact the carrier to stop shipment if already shipped.
This was very concerning due to the large dollar amount of the item and I succesfully contacted UPS to stop the shipment and have it returned to me. Unfortunately it had already landed in the US (shipped priority), and I have now received a customs brokerage invoice from UPS for GST and PST for the value of the item.
Has anyone had experience with this? It doesn't seem right for me to be charged these taxes for an item shipped to a non-resident that was never received and was subsequently returned to me.
If its done properly it should be Canadian goods returning. Here are a couple of gov links for requesting a credit after the fact. Most likely you will be out any processing fees but would need to confirm that with UPS. They should be able to reference the original shipment.
https://www.cbsa-asfc.gc.ca/publications/dm-md/d8/d8-2-27-eng.html
Hopefully these will get you pointed in the right direction.
-Lotz
01-13-2022 02:01 PM
@fliprock604 wrote:I've recently run into a scenario where I had sold a large dollar value item to a buyer in the US that was returned to me and I've now received an invoice for GST/PST for the value of the item which doesn't sit right with me.
I shipped the item after it had sold but then subsequently received a message from eBay "MC098 Suspicious buyer for item" that instructed me to contact the carrier to stop shipment if already shipped.
This was very concerning due to the large dollar amount of the item and I succesfully contacted UPS to stop the shipment and have it returned to me. Unfortunately it had already landed in the US (shipped priority), and I have now received a customs brokerage invoice from UPS for GST and PST for the value of the item.
Has anyone had experience with this? It doesn't seem right for me to be charged these taxes for an item shipped to a non-resident that was never received and was subsequently returned to me.
If its done properly it should be Canadian goods returning. Here are a couple of gov links for requesting a credit after the fact. Most likely you will be out any processing fees but would need to confirm that with UPS. They should be able to reference the original shipment.
https://www.cbsa-asfc.gc.ca/publications/dm-md/d8/d8-2-27-eng.html
Hopefully these will get you pointed in the right direction.
-Lotz
01-13-2022 06:41 PM - edited 01-13-2022 06:42 PM
One addition (unless I missed it) to @lotzofuniquegoodies excellent post......
Since UPS cleared the shipment they are the broker of record, you may be forced to pay UPS to file for a refund of GST/HST.
If it is possible to DIY you may still have to get copies of the formal customs entry (or at least the reference numbers). I don't think they provide that detail when they bill you for the charges.
This used to be a big issue but when GST was introduced it mattered much less given most exporters/importers are GST registered and just use the charges as an ITC.
01-13-2022 10:14 PM - edited 01-13-2022 10:15 PM
You can google for instructions on how to self clear an item with UPS. It will be a major headache, but if it is possible it should help you resolve importing the item without fees and possibly without having to pay the taxes up front before applying to have them refunded.
UPS charges both a "brokerage" fee, and the taxes. If they clear it, you will have no way to get the brokerage fee back. Brokerage fees are quite expensive. The government will only refund you the tax portion since the brokerage fee is a payment for services by UPS, not actual taxes. You will not be charged a brokerage fee if you clear the item yourself.
In terms of an MC098 suspicious buyer, they do not have buyer protection since their account was deleted by eBay. If the item was already sent, they do not have any recourse through eBay. Which means, reversing the shipment may not have served any purpose since you were already paid. They might be able to go through Paypal or their credit card. If you are on managed payments, I assume eBay would still eat the chargeback if you met your obligations for seller protection (Tracking, shipped to the correct address, signature confirmation if required). Before managed payments, you had to worry about dealing directly with a possible Paypal case, but now all cases go directly through eBay even if they are opened else where.
You'd have to clarify the above with eBay. If you are covered in the event of a chargeback, it doesn't make sense to me to go through the time, hassle, and additional cost of recovering the item. It would be a rare case where the seller protection that you pay for (partly) through your fees comes in handy. I am assuming that if you're recovering the item you're refunding the original payment or somehow the original payment was already refunded.