eBay

Buyer requests a refund

I sold a fridge power supply board, buyer receives it and wants a refund saying it doesn't work. Now, l know it works as l took it from my own fridge when l replaced it a few months ago. The power supply was working fine (as well as the old fridge), ...

Permanent Suspension with No warning, No Email, No Message and No Reason.

I have a relative that has been selling on eBay since 2013 with about 3300 reviews and a Feedback rating of 99.8% and is as straight as they come. Today everything was good. She had about 10 orders for the day to pack and did the first 3 without issu...

Major issue with managed payments...

As part of another thread Tyler posted this" "okay, with that out of the way, here's what I've found (fancy speak follows): Currently, when your account is activated on managed payments (not just pre-registered but actually 'turned on' for your accou...

Thinking of closing my basic store on May 1st......advice/input appreciated

What i thought was a clear cut decision has become less so. I've had a basic store on .COM since i can remember. However, i am starting to wind down selling on Ebay and i think it is no longer needed. But i'm not sure. I currently have about 240 list...

Does ebay require payment immediately on BIN on auctions?

I've had at least three buyers so far say that they're being forced to pay immediately when they try to use BIN on auctions, even though I have "payment not due immediately" set up for all of my listings, both fixed-price and auctions. Is it supposed...

US Tax & International Fees

I'm a Canadian seller & it's just crazy Ebay charges a Final Value Fee on Taxes Collected by Ebay "on my behalf' lol for US buyers + charged HST on the Final Value Fee, not to mention a International Seller Fee when buyers address is outside of Canad...

Do low feedback buyers have Buyer Protection?

So I sold an item to a member with low feedback (less than 10) and they're saying the item hasn't arrived. There's no tracking because it was not a high value sale. I'm wondering, if the buyer opens up an "Item Not Received" case, will ebay side with...

Why Cant I Find Terapeak???

I dont have the option to use Terapeak. Does anyone know why? I tried everything. Does it work for Canada sellers?

eBay is having trouble sending money to my BMO bank account

I sold an item to a Korean buyer early January and buyer paid for the item shortly after. However, it seems like eBay is constantly trying to send this money to my bank account yet all transactions have failed. My bank account in Bank of Montreal (On...

FYI for anyone using Canada Post Tracked service

For anyone that processes a sale where the customer has specific shipping instructions(closest option to safe drop) you are able to update shipping options for that package. Parcel must be with a tracked services. (As per CP agent for shipper). Rules...

USPS tracking: 'Return to Sender' then 2 hours later 'Delivered'.....anyone have an explanation?

Sent a package to an APO (army post office) box. Buyer is stationed in the Pacific Theatre. After waiting a long time for it to be picked up by the buyer (available for pick up since Feb 11), the scans today said 'Return to Sender' but then a couple ...

Package Sent From Kelowna To Puerto Rico Went to Vancouver Then San Francisco and then....Anchorage?

Is this right? I thought the GSP had a nasty carbon footprint... {Tracking reads Bottom To Top} It's on the way to the buyer.AcceptedStep 1 - Completed - Accepted Sun, Feb 20Sun, Feb 20In transitStep 2 - In Progress - In transitOut for deliveryStep 3...

Ebay labels overcharging?

Hello, On Feb 20 I purchased a shipping label from eBay for $14.81 Regular Parcel. I owed 78cents since I did not have enough funds in my eBay account but now I see on Feb 24 they added $1.03 to amount I owed for a total of $1.81. The package was del...

Canada /USA returns

a few times I have had USA sellers ask for returns for example one time Mind change and one time they accuse me of having counterfeit product which is absurd, untrue And unfounded. I do not technically accept returns but that doesn’t matter at all, I...

Doing everything as directed by eBay

Recently I auctioned out my original Pokemon books that I have kept in mint condition (brand new). It is quite rare to have a 20 years old books in brand new condition. As expected, the books were sold for USD $360. We carefully pack the books with a...

Money Funds / amounts post choice

no sale at all can anyone explain

glpro-95

Do you ever check out the address of your buyer?

If my buyer is relatively new, less than 5 feedback. I always google the address and more than a few times I have caught errors, like an apt missing, zip or postal code is incorrect, wrong address etc. Normally it is a normal house but this time, WOW...

Ebay Customer Service Not Following Policy?? Help

So I am a Canadian seller as a hobby for 5 plus years, and always been Top-rated with 100% feedback. I sold a jersey to a buyer in the US in early January. It was only worth $30 so I did not get tracking and sent it by Canada Post USA Small Packet. I...

Managed Payments Chargeback - I was protected.

In January I was asked to respond to a payment dispute outside eBay from a purchase made late October. I "submitted" the information that was already part of the sales record (shipping info and address). Today the credit card company found in favour ...

Anyone else unable to edit their listing templates?

I make changes to my listing template, click the button to save my changes and it just gets stuck on the "saving changes" popup with the little spinning circle above it, and never actually saves the changes. It's been like this for two days. I report...

Conflict with accepted return.

A buyer wanted to return an item because of damage. I accepted the return. They/eBay have stated that a tracking number was uploaded, implying the return had been mailed.The distance between us is about 1 hour of driving and should've arrived several...

Canada Post

Hello. Has anyone else been informed hockey cards have to mailed by small packet to the States due to the plastic top loaders? If so, have you figured out a way to ship without raising your costs to cover? Thanks

Suspensions

Im a new seller on ebay...But didnt even list any item or created my seller account..I heard from people that when we created our seller account and during the payoneer verification period our accounts can be suspended and also after creating the ver...