Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Are promoted listings worth the extra cost?

With very low sales I am wondering if it is worth going back to using promoted listings especially for low cost items. I stopped using it when the percentage went up. What have other members found?

Canadian seller shipping from USA

Does anyone have current info on Canadian crossing the border with packages to ship in USA?Years ago I did this and we had to fill out a form and pay a service fee to do this. Is that still the case?I can’t find any updated info

Transit time for oversized lettermail to France?

Anyone have an idea how long an oversize letter takes to be delivered to France? Thanks

How can I search eBay's product library and auto-populate data when listing with a template?

Hello!With the old listing tool, I was able to create a listing using one of my templates, then click a button to find the matching item in eBay's product library using the item's name or UPC. Then, the listing would auto-populate the item's data int...

New listing tool

Can anyone tell me how this works? It's bloody awful. Can I go back to the old one that was easy to use. HELP!!!!!

Paying for Ebay shipping labels

Hi: I haven't sold much on ebay in awhile. Wondering when we print a shipping label on ebay when does it get paid for? I printed a label and shipped the item out at the end of last week. When I printed it I remember it said "Billed now". I assumed si...

setting up shipping for local pickup and expedited shipping

i having trouble setting up local pickup option and also having expedtied shipping at the same time - could anyone run me through how this is done when listing a fairly heavy items that can be shipped or to same alot monet picked local thanks to one ...

Buyer put SW on ebay when it should have been SE. Item being returned by USPS, WWYD?

Buyer put 16 Ave SW on ebay file when it should have been 16 Ave SE. Item being returned by USPS as no such address, WWYD? I sent her pictures of what she had listed on ebay, what it shows on USPS and listing for purchasing postage all show 16 Ave SW...

ALL MY LISTING DESCRIPTIONS ARE BLANK!

In fact every listing i look at on Ebay has the description field blank. I am hoping it is a browser issue.....i'm using Microsoft Edge.This is probably yet another Ebay glitch.........i have really had it with this company. It's like it's run by hig...

Correction: Important Information About Your Recent eBay for Charity Donation

You may have received a message in your Message Centre about a technical glitch about our Charity tool. We inadvertently sent you this message, please disregard. Thanks, Team eBay Canada

Shipping size and weight

Hello, a question for the experts out there. I was wondering what is the maximum dimension or size and weight of box the ebay shipping calculator can take to calculate automatic shipping? I have items that takes pretty big boxes but it's still within...

Hmm another glitch, just got this message....regarding eBay donations....

devon@ebay I didn't sign up for ebay for charity, so I wasn't part of this, I suspect the "To" list got screwed up.... received this in eBay messaging only so far, no email.Important Information About Your Recent eBay for Charity DonationDear ricarmi...

accont hold

The team that analyzes ebay accounts.2025 Hamilton Ave,San Jose,CA 95125,United States.Regarding selling restrictions on my ebay account.I created this account on Oct 15, 2021. My account has been maintained correctly since then.On Nov 03, 2022 a per...

Issue with Listing

I cannot see Price and quantity option in Revise Listing option. Called eBay but they were not able to solve my problem. Any idea how to fix it?Thanks

New Return Scam? Buyer used a false Return tracking number to get a Refund and keep my item.

Sold an item. Item was under 1 lb. Shipped to New York.4 days BEFORE the item even arrived in New York, the buyer opened a Return stating that this brand new and sealed item was defective. I thought nothing of it, thinking buyer is just fishing for a...

Canada Post computer system down at Post Office....can't ship packages anyone else?

Southern Ontario is down at least. Can't do anything at the post office except buy domestic stamps.

Am I responsible to refund shipping

Good morning, all. My buyer first of all opened a request for a refund because they said they didn’t receive the item, even though tracking showed as delivered. I sent an email to them advising them to check with neighbors, look behind doors, did som...

entering a price

I've found just today that when I go to list an item I'm able to fill in everything EXCEPT the price. The box where you put the price is isn't showing up above the shipping specifics. Is anyone else having this problem. Why can't ebay just leave the ...

Promoting listings lowered my views

I tried to promote my whole listings to test After just 4 days im noticing suspicious datas. My impressions are boosted (makes sense), but weirdly we can also notice a tendency that it lowering views. Those 4 days gave me my 4 lowest days on views fo...

Items misisng

When I create a new listing it come sup without the head plus there is nowhere to list a selling cost

How were your Black Friday and Cyber Monday sales?

Hello guys, I am really interested in knowing how your sales were on what should have been a very busy weekend.I had a few sales but not crazy. It looks like eBay shine a light on you for a little while and you get some sales. Then all of the sudden ...

Ebay International Shipping... is it going to be available to Canadian sellers?

In my account (ebay.com) says it says ....Your order reports will soon have columns to support Ebay International Shipping...I am a Canadian based seller. Wondering if this program is now going to be available to Canadian sellers, or are they just si...

Proposed 2023 CP Lettermail Rates

I haven't seen or heard anything regarding proposed lettermail rates for 2023. Curious as to what's happening with that ??

US FedEx option disappeared

Hey all,Just made my first few sales in the last two weeks and had something funny happen during one of them.I was selling a book and a US buyer wrote me to ask about shipping costs, I told him I was charging the bare minimum of what Canada Post has ...

Any way to get rid of a late shipment defect?

So after over one year selling. I received my first neutral feedback todayBuyer stated not receiving the item after one month (did not opened a case yet, saying he'll wait a bit). In his feedback he clicked that the item was a late shipment. No idea ...

NEW Canada Post lettermail to USA Disaster!!!

So all the talk of it being ok to put things in lettermail as long as they meet canada posts guidlines.been doing this for awhile. and its great!! cheap shipping! easy shipping! fast shipping!! well folks. today that has changed. this will impact man...

authenticity program glitch,listing that suppose to be in it not having, the qualify amount not$100

hi, a canadian seller here.a few months ago i ecountered a glitch for listing that are suppose to qualify for the authenticity programadult shoes, priced over $100 and brands. the listings were indeed under the authenticity program with the patch thi...

Resolved! Question about international/worldwide shipping

I have been around eBay a little while now, but still have moments where I don't fully understand the shipping setup. my question is: As a seller in Canada, If I want to ship to Canada, USA, and International. When listing an item, is it okay for me ...

Clean up your mess, eBay!

Just sold an item and sent the invoice, with shipping cost $62.56. Go to Order Details and Shipping is said to be FREE. Click to return to My eBay Sold and the item isn't there. What on earth is going on? Not just the new listing tool, the whole webs...

Ebay traffic has become trash

Sorry E-bay but whoever is responsible for this new E-bay that has been going on for the last year, has been doing a horrible job. There is no difference in how much fees we pay as to what we paid with paypal. No traffic whatsoever. Sept-Dec have alw...