
11-20-2018 10:16 PM - edited 11-20-2018 10:18 PM
Hi, sorry of this has been addressed already. In the past (before the roll out of Seller Hub) if a listing had questions that were not answered one could manually mark them as read and eBay would stop pestering with reminders.
Now, there does not seem to be a way to do so. For example, we had a buyer ask six questions about an item one night. Yes, we blocked them out of common sense and answered one of their questions (they were all the same questions, essentially). And we also marked the questions as read in My Messages.
However, eBay still shows us this listing with the implication that it has unread questions that need attending to. In the past there was a drop down menu where we could mark the questions as answered.
Are we missing something or is this feature simply gone? I'm loathe to respond to redundant questions. Especially when there are a lot of them. And these sorts of things are piling up. Any help is appreciated!
Solved! Go to Solution.
11-20-2018 10:21 PM
11-20-2018 10:21 PM
11-20-2018 10:49 PM
But there is no Mark as read option now.
EDIT: Yes, there is. I feel so foolish. Someone adjusted the width of the column, so I simply wasn't seeing the drop down menu any longer. Thanks so much for making me second guess myself LOL.
02-10-2019 11:39 AM
02-10-2019 02:36 PM
Then there is the Unanswered Question that was actually a polite thank you for an answered question.
Bah.