Without tracking you would lose a Not Received dispute automatically, so while I agree this is fish-adjacent, that would have been an easier dispute to file.
Respond to the Dispute-- hmm this is an official dispute, right, not just a Message telling you of the problem--I believe you get an eBay email telling you if there is a formal Dispute opened.
If you did, also check the extended address.
Scammers try not to file Disputes. They depend on sob stories and bullying.
Your photos will be ignored by eBay. They are mediators and in any case photos and video can be doctored.
But, no tracking, so I can only hope that the item was not high value because you are working in a high fraud category. And it seems as often the seller as the buyer.
Each of us has to decide, at what point we stop using cheap, reliable, fast, but untrackable LetterPost, and move to tracked Parcel rates which start around $12 for regional domestic service and soar after that.
Choose too low an amount and your profits get eaten up by refunds and return shipping fees.
Choose too high, and you lose sales, and sit on a lot of unsold merch.
So we use Cookie Jar Insurance, tossing a few virtual pennies into a virtual Cookie Jar for each sale and when/if there is a problem cover the costs from the Cookie Jar. Boring people refer to this as self-insurance.
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