My last buyer has not given any feedback-it's been awhile!!

[sandy49-250]

Last month I had ONE sale, after 2 weeks I emailed the buyer (to kinda jog their memory) asking if everything was okay.  I got a response; but still no feedback officially.  Don't want to be 'pushy' BUT--??  how can I request some feedback from the buyer?

[sylviebee]

It seems to be important to you.

Since it matters enough to you to post here about,  just be honest and ask.

You could  explain that you're a new seller working hard to build an eBay presence/reputation and it would mean a lot to you.

[momcqueen]

The first reply is sound advice but you must also consider that sometimes no news is good news.

If you ask for feedback, you might receive something you do not like.

But I do get where you're coming from.

It's been a painfully slow summer for sales but my feedback for the past 30 days stands at exactly two. Two! I sold more than that as anyone who reds Feedback Left For Others can see but the number 2 makes it look like no one wants to buy from me.

I find in my category, the rate of feedback left is about 40 per cent. Recently, it has dropped to about half of that. In contrast, I leave feedback for 100 per cent of my buyers.

Do you? Leave feedback for all your buyers. Sometimes that jogs their memory. And, also remember, some buyers just cannot be bothered to leave feedback at all. They can reply to your message through their email on a mobile device but to leave feedback means going to the extra effort of logging into the ebay mobile site, opening the app, or sitting down at the computer. 

[mr.elmwood]

Up until about three years ago, my rate of feedback received was about 60%. Now, I believe it is below 30%

Sandy, eBay looks at sales not feedback. We have all had this argument, but, feedback is pretty much meaningless.

[silverpinups]

I understand your position, your trying to build a reputation so Feedback is important in that respect.

But "mjwl" is right no news is good news.... 

From my experience Feedback percentages vary from month to month with an average being less then 30%. 

Buyers either like their privacy or just can't be bothered.

[femmefan1946]

It's painful, and while feedback no longer is considered by eBay, it is our method of publicizing our trustworthiness.

And feedback is also a protection against scammers, who prey on low feedback newbies.

Still.

It is better not to get feedback than to get it from an annoyed customer.

[zee-chan-jpn-books · Accepted solution]

"No news is good news" +1

Don't keep harassing the buyer for feedback. You might get something less desirable - for example, 3 stars instead of 5 stars for communication (or worse, a negative) just because the buyer found it annoying to be pestered for feedback.

The only time I ask for feedbacks nowadays is when I notify the buyer I have shipped. I send a message like this after I shipped - Thank you for buying from me. Your items have been shipped on Sept 2 from Canada and it'll take roughly 2-4 weeks to arrive. If there is no issues with this sale I would really appreciate a 5 stars positive feedback from you. Thank you and have a wonderful summer.

Then I leave the buyer a positive indicating I have shipped and thank them for their business. Then I don't do anything else. I have a few return buyers who never leave feedback but since they returned to buy more, it must mean they are happy with their purchase and to me that's fantastic. 🙂

[aubreyclay56]

I have made close to 1000 transactions,and only have a fb score of 500 or so.50 per cent leave fb at the most,not sure why but seems most people cant be bothered,i have thrown bonus items in my orders that makes no difference,i allways ship 7 days a wk that makes no difference,some people are awesome and others well not so awesome

[momcqueen]

I hear you. Lately, it's 15 percent of buyers that leave feedback for me and everyone of those has gotten a free gift with purchase. They must be happy: same-day shipping at cost or free with bonus gift. But no feedback. I have left feedback for 100 per cent of buyers.

[mikebolderstake]

But seriously. Think about it. Since when do you need to leave feedback for buying something from a store? Never happens in real life. It is something made up by eBay. If eBay wants sellers to get feedback, they should make commenting on things easy. They should increase discussion among their users. Bother me for feedback and you are likely to get a neutral or a negative. The only reason I post feedback is because I know eBay likes it. I do not want to upset the system regardless of how silly it is.

[pierrelebel]

" It is something made up by eBay."

Not quite.

Way back in the last century, around 1995/1998, North American sellers started selling their "stuff" online through venues such as eBay, Amazon, Yahoo, etc.,.. 

ALL of them offered a ranking system based on feedback from buyers.  It all made sense at the time.

[widgetc]

Once some years ago I saw a feedback that said:

NEGATIVE: "Seller bugged me for feedback twice."

[momcqueen]

Oh, totally. I've seen feedback like that too. Red dot: "You want feedback eh? I want the item I paid for!"