09-03-2014
08:18 AM
- last edited on
09-08-2014
11:34 PM
by
kh-leslie
31 Item not received Cases opened from US buyers... Only 3 supposedly never received there items but 31 cases counting against me ... So Top rated but about to be shut down because US buyers open cases instead of ask me through messages...
O well not much I can do here except for accept my fate LOL .... Sad that 90% of those cases were opened to ask for tracking number not even to say the item wasn't received ...
Starting shutting down during my shifts as that is when shipping delays are but still not sure how to solve these uncalled for cases .. I message all US buyer with a message telling them there is no tracking due to cost but still they end up asking and opening the case .. My latest INR case 4 days after i shipped ;( My lasted INAD 2 Days after i shipped and because buyer wanted to cancel so it had nothing to do with INAD.)
I know I am a little rough around the edges because the Hectic Life I have but i don't know how else to deal with this short of calling every customer before I ship Item...
09-03-2014 08:20 AM
Those cases are accounting for 60% of my defects on file
09-03-2014 08:33 AM
This is business. Do not take it personally.
Forget about TRS, Forget about feedback. Forget about 20% rebate on FVF.
None of these things should be relevant to you. They are not that important.
As you stated, you live a hectic life and selling on eBay is not your first priority.
Based on your remote location, busy work and family life, type of products you sell (impatient crowd), you should continue towards your previously stated goal to retire from that business and sell your inventory in wholesale lot.
09-03-2014 08:36 AM
Yep still my goal was just hoping to not go out in a getting kicked off kind of way LOL..
I have 17 not as described case ...
not only do I take actual photos of my item min of 2 pic 3 for used goods but I describe my item very well and I SELL MOVIES how many times can a movie be not as described LOL...
I have never had a movie not as described in my life LOL...
O well you are right Pierre stick with my Goal to Retire the store ..
fun fun
09-03-2014 08:39 AM
"I have 17 not as described case ..."
Fair or unfair?
Is that relevant to your quality of life? Just do not let these small things get to you. Keep the "big picture" in mind.
09-03-2014 01:00 PM
@brandeentertainment wrote:Yep still my goal was just hoping to not go out in a getting kicked off kind of way LOL..
I can certainly understand that. It's not fun to think that you've been a successful seller (and made eBay a lot of money), only to feel as if you're getting the bum's rush out the door. However, if you're still hanging on after mid-September, this might help you to avoid further damage and leave with your status still intact:
Scroll down to the heading "New Safeguards for Sellers are Built In", under the 2nd point (re buyer requests). Obviously there's been so much blowback from sellers about "accidental" cases being opened that eBay finally did something about it. Let's hope it works!
Carry on, and good luck!
09-03-2014 02:20 PM
@pierrelebel wrote:This is business. Do not take it personally.
Forget about TRS, Forget about feedback. Forget about 20% rebate on FVF.
None of these things should be relevant to you. They are not that important.
As you stated, you live a hectic life and selling on eBay is not your first priority.
Based on your remote location, busy work and family life, type of products you sell (impatient crowd), you should continue towards your previously stated goal to retire from that business and sell your inventory in wholesale lot.
This is becoming like the Derek Jeter Farewell Tour.
It's a joke! geez
09-03-2014 03:12 PM
@mr.elmwood wrote:This is becoming like the Derek Jeter Farewell Tour.
It's a joke! geez
Still, wouldn't you rather retire with your head high, feeling good at the very end, than feeling beaten and bruised as you go out the door?
It's not all about business, but something in there also has to give a nod to personal accomplishment. I do understand why 'brande' feels this way.
09-03-2014 03:18 PM
Rose, the end came for me rather suddenly 11 AM, Tuesday Oct 20th 2009. It is know within the company as "The Graceful Exit". There were casualties.
I used to think that I had value within the company, that what I did mattered, that the harder I tried the more points I would score. Did not happen that way.
No-one ever remembers the person who exits gracefully. I will be remembered for a long time. giggle-giggle
A lot of people have said to me "I wish I was you".
09-03-2014 06:08 PM
Derek- I notice your standard FB is Thank you Perfect buyer Will ship within 48 hours weekend excluded.
My usual FB is Thank you for your prompt payment. Shipped 3/9/2014 Canada Post Air Mail.
Much the same in terms of information, but I believe mine is a tad more reassuring. Already shipped vs Will ship Real Soon Now.
Of course I sell one or two items a day and you sell dozens, so that would make a big difference in time spent.
Do you think the difference might help reassure your ever- antsy customers?
09-04-2014 01:04 PM
@mr.elmwood wrote:Rose, the end came for me rather suddenly 11 AM, Tuesday Oct 20th 2009. It is know within the company as "The Graceful Exit". There were casualties.
A lot of people have said to me "I wish I was you".
Yes, I know, I've made a couple of those exits myself.
One unforgettable experience comes to mind, in which I had applied and been interviewed for, a "dream job" as a representative (read: lobbyist) for a group of professional arts organizations, including symphonies, theatres and an opera company. I thought I had little chance of being hired.
My job with a law firm was going from bad to worse, until one day I simply packed up my belongings at lunch hour and left a note saying, in so many words, "Adieu to this "_______" (fill in the blank). People were watching me as I calmly walked out the big double doors with my cardboard box in hand, likely many of them wishing they could do the same. I got home and realized I was out of work for only the second time in my adult life, and the mortgage was due in two weeks. It wasn't a good feeling.
The next day I got a phone call. The arts organizations had decided to hire me. Later that year, I ran into a couple of former colleagues from the "law firm from hell" on the street, and they asked what I was doing. I gave them my card. It said "Executive Director, Pro-Art" -- and what was worse for them, I actually looked happy.
So yes, those sort of exits can sometimes lead to good things, but I think it's different when you've built up your own business and would like to feel you've retired on an upbeat note. The policy I mentioned earlier might actually help 'brande' in this regard just when he most needs it. I wish him luck, it sounds as if he's worked unbelievably hard at this and deserves a "gold watch" (from himself ) when he leaves.
09-05-2014 07:03 PM
09-05-2014 07:37 PM
"that is easy for you to say"
???
The message is written to the original poster in the context of his business, his workload and family life. You need to put it in context.
09-06-2014 01:38 AM
I message all US buyer with a message telling them there is no tracking due to cost but still they end up asking and opening the case
How are you messaging them? If you are doing it when you are printing the label, it is really easy for them to miss that message. After shipping I usually send a message through ebay messaging and give them an eta. If they have a question for me after that, they usually ask it by replying to my original message...no case opened. If you already do send your messages that way.....ignore this paragraph. 🙂
Do you use selling manager pro? I don't use it but I think that there used to be a way to set up a personalized message to each buyer at different points of the transaction. I don't know if that is still available (or ever was) but it can't hurt to look for it.
09-06-2014 03:42 AM
09-06-2014 03:45 AM
09-06-2014 03:46 AM
09-06-2014 07:32 AM
" I must of hit I instead of U ."
You made my day!