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Never a dull moment on ebay!
I opened up Seller Hub tonight to find a one sentence notice highlighted in red across the top of the page. Cannot recall the exact language but it plainly stated my "payouts were on hold" until ebay received some sort of "verification" using the provided link.
Naturally, being keen to find out what the heck this could possibly be about I immediately clicked on the link .... within seconds a "Success" screen appeared which only served to muddy the waters further.
The address of the "Success" page I was sent to began with https://kycremedyweb.ebay.ca/success/ .
A quick web search revealed kyc is ebay jargon meaning "Know Your Customer". As far as I can tell it has to do with verifying new sellers in India. I'm neither a new seller nor one from India.
I did have a couple of sales today, the funds were received in my PayPal account as usual.
Have other Canadian sellers run into this?
According to ebay my account was updated but I did not submit anything other than a mouse click. What's up with this new wrinkle? Could I be heading for trouble here, I currently have auctions running and I'd hate to have bidding interfered with.
Found this ebay india page which clears up a few things, sounds like this may have something to do with vetting ebay.india sellers to sell on other ebay sites. The text highlighted in red sounds a lot like what happened to me tonight but what does a Canadian seller like me have to do with this.
https://www.ebay.in/pages/help/sell/kyc-acceptable-documents.html
List of acceptable required documents for KYC (Know Your Customer) Process
In order to maintain a safe trading environment, eBay places limits on sellers account. When your selling account reaches the global trading limit you will be blocked from selling and messaged to complete your KYC (Know Your Customer) Process.
Based on your 'Business Type' selected during seller registration you will need to give a few scanned documents as mentioned below and get your Seller Registration account KYC verified.
Please check on the Business Type and the required documents as explained in the table below.
Individual
Sole Proprietor
Company /Business
Partnership Firm
Trust & Foundation
Limited liability partnership(LLP)
Hindu Undivided Family(HUF)
Please click here to update/upload your KYC details and documents once you have all your documents ready for upload.
Please upload documents in any of these formats & file size: JPEG / PNG / PDF formats only. (Maximum allowed file size is 5MB)
Individual
Proof of Identity (POI)*
Permanent Account Number Card
Proof of Address (POA)* - Any of the specified documents
Valid Passport
Both sides of Aadhaar Card
Valid Driving License (Both sides, If applicable)
Telephone / Mobile Bill (should not be older than 90 days)
Electricity Bill (should not be older than 90 days)
Bank statement (should not be older than 90 days)
Other Mandatory Documents*
GST certificate
Importer Exporter Code (IEC) certification
T&C*
*Subject to satisfaction of eBay
Sole ProprietorProof of Identity (POI)*
Permanent Account Number Card
Proof of Address (POA)* - Any of the specified documents
Valid Passport
Both sides of Aadhaar Card
Valid Driving License (Both sides, If applicable)
Telephone / Mobile Bill (should not be older than 90 days)
Electricity Bill (should not be older than 90 days)
Bank statement (should not be older than 90 days)
Other Mandatory Documents*
If the Account type, PAN number & name (individual/business) is mentioned in GSTIN online verification site then there is no need to ask for a Bank declaration letter for Sole Proprietor account type. If Bank declaration letter with bank's stamp and signature of bank representative confirming the details of firm's proprietor(s)
GST certificate
Importer Exporter Code (IEC) certification
T&C*
*Subject to satisfaction of eBay
Company/BusinessProof of Identity (POI)*
Permanent Account Number (PAN) Card of the Company
Proof of Address (POA)* - Any of the specified documents
Company Telephone Bill (should not be older than 90 days)
Company Electricity Bill (should not be older than 90 days)
Company Bank statement (should not be older than 90 days)
Proof of Relation/Registration
IEC Certificate
Partnership deed
Gumasta
Certificate of Incorporation
MOA (Memorandum & Article of Association)
Latest list of Directors
Other Mandatory Documents*
GST certificate
Importer Exporter Code (IEC) certification
T&C*
*Subject to satisfaction of eBay
Well @kawartha-ephemera - sounds like your evening ended up oddly eventful, sorry about that!
KYC is indeed an eBay (and industry) term for 'Know your Customer'. While most prominently discussed for eBay India sellers and that vetting process, it's also one of the verification steps for managed payments. However, the process itself is not just a single click.
I'm looking more into this, but my suspicion is that this was a Seller Hub banner that inadvertently went out to a larger audience than intended. Because you haven't been notified to register for managed payments the single click 'successfully' verified you because you aren't on any list to take through the subsequent steps.
Again, that's just my half-baked idea (disclaimer that I'm not a payments teammate here), but I'll see if there's more info I can find out.
Thanks!
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