Policy Warning when trying to answer customer inquiry - eBay stop bull**bleep**ting
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08-25-2020
08:02 PM
- last edited on
08-31-2020
01:56 AM
by
kh-leslie
I had an inquiry from a customer today who wants to order a whole bunch of parts and had some questions. Regardless of what I answer, eBay shows the following warning:
"Please remove contact info. If you proceed, you’ll be charged a final value fee, even if the item does not actually sell. See Policy.
{e71819-1112485x}"
Even when I go to the buyer's profile page, and try to contact them that way, eBay shows the warning:
"We can’t send your message because it may include contact info. We review all messages and repeat attempts could lead to an account restriction.
{e71819-1112491x}"
- I have NO WAY to answer the potential customers question
- they will think I am rude and don't answer inquiries
- they will never come back for other products
- eBay **bleep**ed up my customer relationship
Policy Warning when trying to answer customer inquiry - eBay stop bull**bleep**ting
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08-25-2020 08:50 PM
Might be the EAN number that is causing the alert.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Policy Warning when trying to answer customer inquiry - eBay stop bull**bleep**ting
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08-26-2020 01:26 AM
I would agree, the system is flagging the EAN as a phone number.

