https://www.ctvnews.ca/toronto/consumer-alert/article/canada-post-is-in-terminal-decline-there-is-no...
The relevant part:
On the morning of Jan. 9, we mailed the letters through Canada Post and asked each station to tell us as soon as their letters arrived.
CTV Halifax was the first to receive their letter in seven days, along with CTV Ottawa which also had theirs arrive in one week.
CTV Edmonton received their letter in nine days time and even though the letter addressed to me in Toronto was mailed within the Greater Toronto Area, it took 12 days for it to arrive to the Toronto newsroom.
CTV Vancouver didn’t receive their letter until 19 days later and CTV Montreal told us they are still waiting for their letter as it never arrived before the time of publishing.
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Granted, that is a small sample size and the right way to do it might have been to send multiple letters to each station over a period of a week. But hopefully that will give people some clarity about lettermail times. Stuff can arrive in a day or two, or it can take 2-4 weeks. There doesn't seem to be any rhyme or reason. You can send something Ottawa to Toronto on Monday that takes a few weeks, and you can send the same package Ottawa to Toronto the next day, and it will take a few days. Luck of the draw?
My advice going forward would be to ensure you have the longest possible shipping window (Economy Shipping, not lettermail), and to message each buyer with a stock message when you send the item. I think that people are more patient if you reach out to them, you can also use it to manage expectations.
While the situation OP mentioned of 11 out of 27 is very excessive, I think people also need to adjust their expectations for how many INRs they can expect. In normal times, I get maybe 1 in a few hundred lettermail orders. I don't think that is a realistic expectation going forward.
