Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Adding a DDP "NO IMPORT FEES FOR USA BUYERS" banner/sign on main photo?

Since we can ship ddp with chitchats i was wondering if adding a banner or small sign under item on main photo was allowed. I called ebay and the agent said it's ok but he really didin't seem sure of himself. I have seen a fair number of sellers add ...

Resolved! Ebay Seller protection has failed, buyer refused item due to tariff

Sold an item to a buyer in the US. Shipped with UPS. Buyer refused the shipment stating that I did not disclose the high tariff ($64us on a $350cdn item, made in Germany) to him. Shows in chat and tracking number that the buyer refused the item. The ...

Resolved! Zonos App/ duties and tariffs

Hello everyoneSo I'm finally learning this Zonos app to ship to the US again. My store is mostly physical media. CDs, DVDs and blu ray all use the same HS Code of 8523.49.So Far I haven't been charged duties or tariffs on my tests. I have tried cds, ...

TARIFF DISCLAIMER

I had my first (Zonos entry) successful USA sale as it was delivered today. I was off for six weeks at the start of Aug.29/25 and of course the Canada Post strike. 99% of my listings are made in the USA. I want to add a disclaimer to my ads; "There a...

Ebay Shipping Double Charging for Labels

Ebay Expedited Lite label payment deductions have been very delayed going through lately! And now I have problem with an order being double-charged for shipping two days later, and some weird amount of $12.48.Seems like a strange coincidence that it'...

eIS Canada rolling out

eIS is now active on my account. Seeing reports of many other sellers reporting this as well on FB groups. Here we go on the train, hoping it doesn't derail in the 1st 5 minutes!

eIS listing confusion - yes, as usual I am confused! :)

Just got an email that I have been enrolled in eIS - which is fine - except the email didn't really give me any guidence on what, if anything I need to do to my listings. Presently I have all my listings set up for US and Intl shipping with a cost of...

Shift to postal networks as de minimis light by e-commerce B2C

Interesting article - in line with the new services offered by ChitChats and Stallion. Some caveats obviously, and not the best solution for CUSMA product sellers. But just as the postal solution has caveats, we can't assume the CUSMA advantage will ...

Resolved! Shippo replacement?

I have been using Shippo for years and was very satisfied with the service. No longer. Since they recently forced everyone to use the "upgraded" interface, features that once worked now fail and the service desk response has reached new lows. Key req...

Since Aug 29, have you sold anything?

Since Aug 29, have you sold anything? I was on time away for a few days but back on now for a couple of days and nothing, no Canadian or US sales. How about you?

Chitchats - No Manufacturer Info Required - US shipping option.

Chitchat has matched Stallion's offering now:No Manfuacturer Info Required: A New U.S. Shipping OptionWe understand how challenging it can be to track down manufacturer details for certain products when shipping to the U.S.Chit Chats International Tr...

Delayed promotion charges

Something else to be on lookout for. I sold an item on the 17th and saw selling fees immediately there after. Today on the 20th I see a charge for promoted fees for the same listing. Guess now we will need to monitor for tape delayed shipping charges...

re: tariffs to USA.

Can a seller give me a primer on shipping an items to the USA and it is still worth the paper work and extra steps to inform the buyer of (potential) surcharges to the final sale. How has Ebay helped in notifying buyers (on the other end) that the fi...

How did you create your CP / Zonos account

For those who have a Canada Post / Zonos account, when you created your Zonos account, did you use a password that you created or use a a secure password generator, like LastPass or Google to create a password?

New Stallion DDP US Shipping Option - Only HS and COO required.

Saw this on another site. Stallion offering DDP via PostNL. It basically looks like the same service as CP/Zonos just without the 2 step process. No extra brokerage fees - I assume that is built into the rate. Nice option IF you have Stallion in your...

UPS lost an insured package and I'm the one who spend hours and hours trying to get my money back.

UPS lost my insured package a few months back and I spent hours (a lot of hours) trying to get my money back. No such luck. The call centers played the lying games with the I'm so sorry this is happening to you ... blaublaublau. UPS said the cheque w...

Sigh, nothing at my PO today, no updates on tracked items either.

I was hoping I'd see some progress on tracked items still in the system (in Canada), nothing so far. I thought I'd see something at my wee (rural) PO, nothing was delivered today. My store reopening won't happen till I see something on the go. (I did...

How does EIS work?

I am in the process of updating the COO on all of my listings and was curious how EIS will work when they enroll me. I only want NON-CUSMA items to be shipped via EIS. Ideally to make things even more specific I would only want EIS for NON-CUSMA item...

How is a price seen if you are Cdn vs Americans looking at items listed on .ca?

I have listings on .ca and on .com and some of my listings on .ca used to be on .com. Then using TurboLister I moved some to .ca. I now see that they show up on my page with US$ first, Cdn$ second. Does this really make any difference or should I cha...

Watch with Japan Movement - is it still considered a Made in Japan item (substatial value?)

I sold a Citizen watch, the case doesn't indicate where it is made (could be China, Taiwan, Vietnam, Singapore, Korea from what I read) and the display says Japan Movement.

Any problems reported with sending letter mail to the US?

Canada Post strike aside, have there been any problems reported with sending letters to the US? Can i just put a stamp on it and mail it or are there additional hoops that i have to jump through? I want to send a friend a birthday card.

Canada Post labels

HelloAny news if ebay will restablish Canada post labels now that they are on a rotation strike?

eBay Support Failed to Act for Months — Then Blamed 30-Day Policy

I’ve been trying to resolve this issue since August and have called eBay support multiple times. Buyers were refunded, but they still kept the items. Supervisors repeatedly told me that my cases were “escalated to the backend” to fix the amounts owed...

Can we get Canada Post Labels back up in Canada?

Strike rotation Saturday, so they begin accepting and moving packages agin. I have some rural buyers that have no option but Canada Post. The highly discounted labels through eBay help make purchases affordable for them. Can we get eBay To reactivate...

Canada Post Labels on eBay and Zonos?

Hi gang.For USA shipments…Now that Canada Post labels are back on eBay, does anyone know if it’s possible to use the discounted eBay labels with Zonos directly off eBay?Is Zonos compatible with eBay Canada Post labels?

Shipping Labels- international

With the new shipping programs international, when setting up the shipping policy- what do we chose? Since it is going to a hub in Canada, is it Expedited Canada Post? or is it an International option? Thank you for your help!

Disappointed After 21 Years of Loyalty

After over two decades as a loyal eBay customer—with more than 500 positive feedback ratings and a flawless record—they’ve shown me that seller integrity means nothing when a buyer cries foul. I recently had a buyer claim an item was "not as describe...

eBay suspends Canada Post U.S. shipping label purchasing on August 25

https://community.ebay.ca/t5/Announcements/Updates-on-Canada-Post-amp-US-Imports/ba-p/526167

Strange things happening with my listings…..

I have listings on two IDs, one on .ca and one on .com. Been that way for many years. Using my iPad I tried to revise a listing that is listed on .ca site but if I click on revise it just sends me over to my other listings on .com. Has anyone heard o...