eBay

phantomrobot · ‎08-05-2023

I had a buyer leave a neutral feedback warning customers away from me as a seller due to "extremely high shipping" and package taking two weeks to arrive. Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US (and were what was stated on the listing). What are my options beyond requesting a revision? Can eBay remove feedback if it's obvious from the Tracking that the feedback contains false/misleading information?

38e_avenue · ‎08-05-2023

Go there and decribe the situation. https://www.ebay.com/sellerhelp/feedback

mcrlmn · ‎08-05-2023

Go to your feedback page and reply to the feedback with, "Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US".

Doubt you'll get a removal. If buying, and I checked, your reply would satisfy me.

msau4301 · ‎08-05-2023

Looks like you've had it removed which is great since I don't see it now.

Most times eBay will remove it when asked if you can prove it is inaccurate, untrue or offensive.

phantomrobot · ‎08-05-2023

Thank you! Shockingly fast removal for reasons of factual inaccuracy and misleading information. Pleasantly surprised how fast it happened given the number of these complaints eBay must regularly receive.

teenytrinkets · ‎08-05-2023

Yup, I've had a negative removed for inaccurate information. Buyer accused me of selling expired skincare, when the product was clearly not expired (I even written confirmation from the manufacturer, which they didn't ask for). I think they just took my word for it. Thankfully the buyer didn't try to file an INAD.

rocketscollectibles · ‎08-05-2023

You probably had it removed because a buyer cannot leave a negative about delivery time if it was delivered before estimate delivery date. It's against feedback policies.

rocketscollectibles · ‎08-05-2023

"Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US"

Would not leave a reply like this personally. Wording sounds passive agressive.

phc64 · ‎08-06-2023

What I fail to comprehend is why eBay permits buyers to leave negative or neutral feedback without ever having contacted the seller about the issue.

mcrlmn · ‎08-07-2023

Maybe snowflakes... They can call mom or the police if they are upset.

What is aggressive about it?

Should "literally" be removed?

rocketscollectibles · ‎08-07-2023

I don't know the way it's worded would sound to me like you're going against your buyer instead of being neutral.

I just noticed it was just a copy paste of what the seller wrote in his first post anyway. So i'm not wrong that it sounded like a wording with some emotions.

Better leave no reply than one potentially giving a vibe that you are against your buyers, instead of working for them. Replies stays, it's important to be cautious about the image it'll give to your store.

reallynicestamps · ‎08-08-2023

Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what it takes to send a package tracked and insured from Canada to the US

Yes.

"Literally" is what makes the quote aggressive.

Remember that what can be said in one context (the OP was complaining to their peers) can take on unwanted nuances in other contexts, even if the words are correct.

"Purchased on 19th, delivered 29th. We charged exact cost for tracked and insured Canada Post parcel. "

Off topic: What do you think postal insurance would protect you from? Would you do better with an insurance company like Hugh Wood International which specializes in collectibles, including personal collections, fire and water damage, transit insurance, and show insurance/shop theft insurance?