This seems to have been an issue/frustration on eBay dot ca for awhile now,(maybe as far back as 2013). I contacted them several months ago and was told they were looking into it. Next time I called I was told it had been escalated but they still didn't have a solution. It seems that instead of making it better they've just made it worse with more new problems.
Now when requesting a rate for multiple of an item(Especially for US customers) for tracked packages it just doubles the rate for 2 , triples for 3.... When it will display. In most cases this would make the item pkg weight over the limit for tracked service. Definitely not a valid calculation.
It is still offering a rate for light package to USA when setting up a listing even though that service has been obsoleted by Shippo. For now all you can do is advise customers (if by that point they haven't decided to go elsewhere) that if they have any issues with the calculator to email for a correct rate.
System consolidates shipments automatically for multiple purchases of an item to same customer even when paid separately and even though customer has specified multiple packages to reduce duties/taxes and will not let you over-ride. You should have option to combine or ship separately .
The list goes on!!!
My new solution. Create listing....PRAY!!!
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