There is no a Seller Production Policy at all!!

[reineusa]

It just happened this morning. I was selling an authentic dress on Ebay, and there was a member started to ask me whether this dress is authentic. And I was very patient to answer all her questions politely. I kept telling her this is an authentic dress with tags. But she didn't believe it. She said she bought some fake dress before so she strongly believe my product is fake as well. I was getting mad and told her just don't buy it if you don't believe it's authentic. And then she just reported my item, and keep sending messages to me like crazy. I am afraid she will report my other products again in the future. So I called Ebay and asked them if there is a way to block this member, don't let her to disturb my business. But the answer is they can't promise and control wether this member will report my products in the future. What can I do right now then? This member is truly a crazy !!!!!! 

[femmefan1946]

Well do add her to your Blocked Bidder List.

Stop communicating, you are only feeding the troll.

Your communication with eBay may be useful if there is a Report on the dress. If they keep decent records, which is questionable, referring to the convo may help the clerk to see the whole question.

Keep your own reponses to eBay cool, calm and factual. Crazies will often show their true colours with exclamation points, vague threats, CAPITAL LETTERS, and vulgarity.

You could add a picture of the tags to your description if they are not already there.

And --- I see the problem.

"Brand inspired" sounds very much like a code for "counterfeit".

You don't show any tags.

Your model is Asian-- often an indication that  you don't actually have the dress in New Jersey but that it will be coming from a factory in China. Not a problem with the sweatshirts on hangers.

The  "crystal envelope" is a blatant counterfeit.

The pink number : how many "dresses' are you selling? Errors in spelling and grammar are often indications of sketchy sellers.

Shipping: Within the USA shipping is very fast, usually under a week so your mention of two weeks or more indicates that the item is actually coming from China.

Dropshipping is a mug's game. You just met your first example of the problems. \

Since dropshipping is a no money down way of getting into selling, it is very tempting to newbie sellers. I'd end any listings you have from your supplier before you get removed from the site for selling fakes.

Start by doing a little buying, to learn the customer experience, then move to items you have in hand. If name brands are your interest, you may find them in stores like TJ Maxx or Winners.

By the way, you do know you are on the eBayCANADA site, right? If your items are being shipped from New Jersey that's fine, but if they are coming from China, as I strongly suspect, you must put that as the location, not where you are. Shipping time is only part of the problem, another is the reaction of a customer to paying duty and sales tax on an item they did not realize was being imported.

[rose-dee]

Pay attention to 'femmefan's'advice -- it was exactly what I was thinking when I looked at your listings. 

You're going to get yourself into very quick trouble for all those reasons and more.  Some of that trouble will be directly from eBay, not necessarily just from buyers reporting you. 

There is no such thing on eBay as "brand-inspired".  Either an item is a truly authentic brand-name product from the original owner of that brand, or it's fake.  EBay will shut you down for advertising items as 'brand-inspired" -- especially high-profile brand names like Chanel.  That is a huge infraction of rules on eBay, and will end your business.  The PVC "Chanel" bag is a good example of the sort of listing that is not allowed on eBay. 

If you have an authentic item and you have the original garment tags or some other proof (such as a COA or a licensing agreement from the manufacturer), you may be able to list it, but you'll still find you're restricted in the number of such items you can list. 

EBay rules aside, buyers will be wary and suspicious anyway about something that a seller claims to be a brand-name item that doesn't have the original tags or a COA.  So if you do have an authentic item with tags, it's a very good idea to include a photo of the tag(s) or label(s).

By the way, a couple of your photos are against eBay rules and will land you in trouble as well (frames and watermarks).

If you don't have brand authentication for your products, and you are serious about building a business on eBay, the best thing you can do is to take the advice you've been given here and find something else to sell before EBay takes down your listings and bans you from the site.  You should also carefully read eBay's policies on brands and authentication. 

[hal1928]

Crazy? Well i have just had a similar experience as a buyer from a top selling ebayer. It has shaken my faith as a buyer and now I wonder what I can trust. I purchased and received a fake luciano barbera briefcase...really fake leather! Did not scratch or smell or feel or look like leather and arrived wrapped in a black garbage bag! I now wonder how much else is really fake and what can a buyer do when the seller has over 5000 items sold and 99 percent positive ratings on other items!

[rose-dee]

By the way, as 'femmefan' mentioned, you are registered in the US but you're posting here on the Canadian eBay site (eBay.ca).  Were you aware of that? 

I see you've recently changed the ID you had for a couple of years -- was that for reasons of leaving some unpleasant history behind? 

You do realize that a "0" FB rating will make buyers even more wary and careful?  If you're trying to start fresh and leave past mistakes behind, that's even more reason to follow eBay policy to the letter now.

[rose-dee]

Here's another problem that is going to get you into trouble sooner or later (unless you have the manufacturer's approval to use photos from their website): 

On your sold listing # 251431063695 (the mohair blend long cardigan), it appears you were using a photograph copied from the "AcneStudios.com" official website in Stockholm.  Here is the link to their website page for this particular garment:

http://shop.acnestudios.com/shop/women/knits/raya-mohair-grey-melange.html

You can see this is the same picture that was used in your sold listing. 

If you weren't aware that this was a pirated photograph (for example, if your offshore supplier just gave it to you without any explanation), then you should not repeat this sort of thing again.  Take your own photos unless you have the manufacturer's permission to use their advertising material, or you'll find yourself in real trouble with eBay.