You listed an item.
A buyer negotiated a lower price.
The buyer paid through Paypal.
The buyer told you to change the shipping address to a different country.
Did he change the address on Paypal?
You shipped to the new address.
The buyer claimed the boots had not been received and opened a Paypal Dispute.
Not eBay but PP?
Tracking shows the package was refused by the recipient.
PP closes the case in your favour.
The buyer continues to demand a refund.
The shipment was last reported in Sweden (?).
This indicates that it has begun to return to you. Hub and spoke delivery is weird and wonderful.
At this point, no you don't have to do anything.
If the buyer backs her PP account with a credit card, she may try to get a chargeback, but she doesn't seem to have considered that as a possibility.
Block her account if you have not already.
Cease communication.
When you see a message or email from her, delete it.
I suspect she was trying the scam where, while the shipment is held at French customs, a Not Received Dispute is filed and won.
Then the scammer goes to Customs/ Post Office , pays duty and VAT, and walks away with goods at a tiny percentage of their value.
She lost on that.
. The package hasn't been scanned in a month since it was in Sweden last and I seriously doubt its coming back at this point.
Since the shipment seems to be returning to you, which is at best a slow process, just wait. You don't have the goods but you have the payment.
Ethically, you can't have both.
When the shipment does return, reduce the amount she paid you by your costs for shipping and for fees.
Refunding that reduced amount would be good for your karma.
Relist the boots and resell.
Note that you can refuse a transaction for Problem with Address without penalty. Asking for a different address is not necessarily a bad sign, but the changed address MUST be added to the Paypal account to win a Dispute about Delivery. These changed addresses are often called "gift addresses" and we see them a lot in December.
