Help! lol Hi All,
I had an item that I listed that was comprised of clearly marked sterling and gold jewelry bits and pieces and listed it as such. It was not really a "scrap" lot as most pieces could be worn or used. I listed it not for content as stamped, but for the lot of wearable jewelry itself and noted clearly in the description, what was on the tags and jewelry that were clearly shown. We also have pics of the pieces and their stamps/tags.
There were a few who bid and one person won, paid and we shipped.
I came in today and found an email from the winner firmly stating that the pieces were not what I had listed (which is not true as we have pics of the stamps) We also put in our description that we are listing these items as "untested" and that it was the buyer's responsibility to "test" the items to determine content. We were merely selling items as marked for their weight. Since they were bits and pieces and because testing does include cutting and acid testing, the jewelry once the testing (I am taking for granted that she did test since she claims they were not as stamped) was completed would not be something that could be resold. Our return policies clearly state that the items must be undamaged when they are returned in order to get a full refund.
She wants all her money, original shipping and shipping to return the items refunded by me. As the pieces are stamped, I doubt I'll get the "original" items back.
I have messaged her copying my description and explaining the refund policy. The worse thing, she has purchased other items from us and now I'm nervous about those transactions too. She could hit us three times with neg feedback, but she is clearly not following eBay's policies.
She's new to eBay too, I think. Should I block her and refund her the other transactions?
So here is a good example of a detailed description that still didn't keep the scammers at bay. (Pierre lol)
Janet and Paul
