Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Listing Traffic History Erased -WTH?

Just checked my selling listings this mornings and ALL the previous traffic history got erased. Zero views on everything, even the listings with a few watchers. What the *** is going on?

Resolved! Help with bulk edit please.

Hi all. Have been trying to edit my listings so all item descriptions let buyers know there will not be any tariffs to be paid on any item from our store. After a dozen or so attempts, it did edit but... It made the rest of my description all bold. (...

I think I was scammed

Last week, I bought Canada Post stamps from a seller who was supposedly located in Ottawa, Ontario, Canada. On the listing, the item location actually showed - Ottawa, Canada. But this Monday - 2 days ago - when my order was marked as SHIPPED, the su...

There is STILL an issue with some Canadian buyers not having shipping available to them.

This is the second time in 2 weeks we will likely lose a sale because for some reason the buyer cannot see a shipping cost to their location even though we are using CP and they are located in Canada.

This warning is inaccurate, I'm losing customers because of it. Please have it removed asap.

A potential customer yesterday said they went to put in an offer and this warning popped up: They then said they don't feel safe buying if there might be extra charges and inquired how much they might be to calculate it into their offer. I assured th...

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We're supposed to pay the duty/tariff when sending to the US?

According to Canada Post "Under U.S. regulations, every parcel entering the country by mail must have duties prepaid". Apparently this doesn't apply to delivery services, as I've sent several parcels to the US by UPS since 29 August without paying an...

Vintage Dominion Grocery Store bonus coupons

Does anyone know if there is a market for Dominion Grocery store (now Metro) 5 cent bonus coupons? Vintage I guess but no dates shown. Redeemable only for food. I couldn't find any on eBay so not sure if coupons like these are collectible and if it's...

Stallion Express and Canada Post US shipping

Spoke with my local branch manager today. They are not expecting to integrate Canada Post for US bound shipments anytime soon as they are getting reports of 50-60% of shipments using the Zonos DDP solution being rejected by US Customs and Border Patr...

eBay shipping refund glitz...

Overpaid shipping refund eBay glitz ?. "There was a technical issue and we couldn't process the refund you sent. We apologize for the inconvenience. Please retry sending the refund, and we'll get it to the buyer as soon as possible"

Canada Post Ebay Labels Being Charged 6 Months Later?

This week I have been charged for 2 Canada Post labels on my Ebay account for orders dating back to July, one for an order to Germany and another one to the US. I'm wondering if anyone else has received some similar charges lately?

Where does Zonos provide the $ Quote of any Duty/Tarrif?

Where do we find how and what to charge for postage + DDP on the desktop browser version of Zonos? If I put in an item it 7/10 times gives me an incorrect HS Code and then only gives the code & breakdown without showing any charges, if owing. If I pu...

Resolved! Do not use Fedex...

I used FedEx before and had no problem and they are usually 2-3 dollars cheaper than Canada Post when shipping to major cities. This morning I was just putting my recent orders into my spreadsheet and found out that one of the orders has weird number...

eBay Payout Deposit to Bank Missing and Never Received

All my ebay payouts have been sent but never received by my bank. First payout was sent Oct.11 with an estimated time of 2-4 business days. Its now Oct.20 (7 full business days later) and still nothing in my bank account. There's been a couple more p...

Resolved! TO THE MODERATOR Please Close eBay SELLER CENTRAL Aug 25 - Sept 1 To Allow For A Cool Off Period TY

With due respect to all: I'm a proud eBay member since 2009. Given the hate, bashing and belittelment expressed in this forum I'm recommending to eBay Canada, (located at 240 Richmond Street West, 2nd Floor Suite 02-100, Toronto, Ontario, M5V 1V6), a...

Got to use Chit Chats for Canada - Way cheaper than Canada Post

I made a mistake when I revised my listings and where I should have had it as $12.00US shipping I had $4.00US to Canada. It was a fat box so goes as a parcel. Well when I went through ebay, the cost was $17.89 CDn and through snap ship it was close t...

Resolved! Help needed to change to free listing fees

I have been cutting down on my listings and am now below 250. Can I just click on the free fixed price insertions? I don't want to suddenly find that my listings are missing!

Re: New Canada eIS program and what isn't allowed

Just a heads up for anyone considering selling internationally using the new eIS program. https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping Note: Stamps, coins and paper money/fragrances - Not permitted = See full listCanada progr...

What am I doing wrong re entering Zonos Declaration ID on Snap ship?

I use my phone for Zonos, take a picture of item, it then give me the Declaration ID and sends me an email. I complete the Snap Ship and when I go input the Declaration ID nothing happens, I took out the # and it told me it was invalid so I put it ba...

UPS says can't submit claim for damage as account number doesn't match UPS profile?

Cannot submit claim.Your account number is not associated with your UPS.com profile. You can click here and follow the prompts to add your account. The item was shipped using an Ebay UPS label, is it possible they're referring to UPS's account? Guess...

eBay: Please lift the restriction on shipping charges on some categories

devon@ebayWe ask eBay to eliminate at least temporarily those limits on shipping charges. There is a possibility of tariffs anywhere and eBay is not handing these presently. Even if global shipping rolls out to .CA this is still going to force people...

Anyone shipped to US via UPS, post de minimis death?

For several months I’ve been shipping UPS standard to the US. Rates were competitive and it was simple to buy the label, fill in the single line of customs info, and drop it off at UPS. I sell hand painted fantasy and sci-fi miniatures (sometimes for...

How to determine how much tariff to charge and add to shipping cost?

HI-I am trying to move forward and to put my store back online from time away over this tarriff business.I know that I can block the US but would like to offer my items for sale on the .com for the exposure and to get sales from interested collectors...

Trump pressing for NATO countries to put a 50% to 100% tariff on China

If Trump is successful at bullying his way into dictating NATO country's foreign policies towards China this could be bad news for some sellers...ie anyone who gets supplies or inventory from China or HK. It would also be very bad news for Canada, as...

Technical issues with shipping labels to France

Hello everyone!Anyone having problems with shipping labels to France? There seems to be some kind of glitch in the system. I I am unable to generate a label thru eBay to an address located in France. At the first attempt, it says that the province is...

Any news how eIS will handle CUSMA certification?

The CUSMA certification is a major roadblock and definitively something that won't work for smaller sellers. Chitchats certification is a prodecure no different than the the regular certification at Stallion for any item, so it's a process that small...

FYI - weight and dimensions NOT required on listings for eIS program

Posting in case anyone else had the same question. I asked if weight and dimensions are required for listings in the eIS program, here is the reply: No, it’s not required, but it’s very helpful to include. Adding weight and dimensions to your listing...

Resolved! Ebay still don't show taxes paid on shipping label bought on their website

I don't think that's even legal, unless there's no taxes ? Aren't they obligated to show us their tax number and the tax collected in an invoice when we buy a shipping label on eBay ? We are literally buying from them. Right now, I don't deduct the t...

Anyone had buyers charged twice for VAT? (Both by eBay and by customs?)

Just wondering if anyone has been having trouble shipping to Europe since the new VAT taxes? I've heard some people are being charged twice - eBay charges automatically but some are still getting charged again. I know I saw a suggestion of adding the...

Sending sports cards and coins in plain white envelope and dropping off in mailbox. Tariffs?

I sell sports cards and coins. The cards are shipped in sleeve and toploader and are sent in a plain envelope. $1.75 to ship to the States and dropped in my local mailbox. Never a problem and buyers always get my items. Now with the new tariffs do I ...

UPS via NetParcel drug warning???

This morning I went to print a shipping label for UPS on the NetParcel site and a pop up window came up saying if any traces of marijuana, cocaine etc were detected on the package it would be destroyed and NetParcel would send me a bill for $1400! I ...