Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer left for holidays after I shipped item

Shipping question...Sold an item to a buyer in the USA, Shipped next day. On July 26 2014 I checked the tracking number and found "recipient has been carded' which I assume is a delivery notice was left. Today I get a message from the buyer saying he...

Combined Shipping Invoices Trouble

I 'm having trouble sending combined Invoices, the buyer bought 6 items and it only pick up 4 on one and 2 on another Invoice.

eBay May Count Late Deliveries as Item-Not-as-Described Defects

The joys of selling on eBay!http://www.ecommercebytes.com/cab/abn/y14/m07/i28/s02

is it bad form to prompt a buyer for feedback or to follow up to prompting?

Is it a good idea to contact buyers who have not left feedback and ask if there was a problem and if not will they please leave feedback? I am new to ebay and working hard to please and want my feedback. What I don't want to do is p off my buyers by ...

I Appealing a closed case

I recently sold an item to a person who used a parcel forwarding service in the U.S. for shipping to the Soviet Union. The item was not paid for until ten days after the auction closed. Two days after the item was paid for the purchaser filed an item...

What exactly does UK visibility mean?

On relisting an item today, I noticed that the "UK visibility" option is now $0.20 for an auction listing and $0.50 for fixed price. Odd -- I'm certain it used to be $0.10 for my GTC or 30-day listings. What benefit or advantage does that $0.50 actua...

Not able to leave feedback - What's this??

Has anyone else been unable to leave FB for buyers through their "Sold" page recently? This is the 3rd time I've tried in the last couple of days, and I'm getting a message that I can't leave feedback for this buyer. This is when accessing FB via the...

Is anyone else as frustrated with not being allowed fixed price or buy it now without paying fees

I have found much success with selling vintage china in a fixed price or best offer format.Since the latest changes that have several categories excluded from not having to payinsertion fees, my whole business has dropped off in the auction format. I...

Case escalated- I refunded, does that also count as closed without seller resolution?

Here's what happened:-buyer from Brasil opened INR case, advising item didn't arrive-I responded with one of my form letters, a few weeks ago advising to let me know if it didn't arrive and I would refund-no news from buyer, case remains open-today, ...

To refund or not

I sold an item a month ago. I accepted an offer from the buyer for around $40.00 less than the original asking price. The buyer received the item and gave me very positive feedback saying the item was received as described in his remarks. Now, a coup...

If a buyer says he did not receive a parcel ,what should the seller do?

If a buyer says they did not receive an item ,what should the seller do?

ONE OF ONE MARIO LEMIUEUX AUTO BLACK DIAMOND

HI IM SELLING A ONE OF ONE MARIO LEMIUEUX AUTO BLACK DIAMOND,IM ASKING $2500.00, WHAT DO YOU THINK IS IT ENOUGH OR SHOULD ASK MORE

What's the use!

So I buy an item from the US. Seller provides a tracking number through DHL. The item shows up in my regular mail. There is no confirmation of delivery. If the item hadn't shown up, I wonder how Paypal would handle this? So, what is the purpose of pr...

Quantity >1 & Calculated Shipping

So suppose I want to sell several exact copies of the same item under a single Buy-It-Now listing. It's a bulky item, so I want to use calculated shipping to factor in the cost difference between shipping it locally and shipping it to a remote commun...

This seller

How is it that this seller is still on eBay? I thought you had to have a good rating or they booted you. 98.1% positive feedback

Attention for all flowers and plants sellers !!!!!!!!

FOR THOSE FLOWERS AND PLANTS SELERS ATTENTIONI!!! Is it a good idea putting all plants and flowers into stock market, issuing shares or dividends for every particular, isn't it better than dumping all the seeds with that cheap price!

Virgin Seller

Hope this is the right place to ask this. I have a set of Akoya pearls that I would like to try to sell on ebay. This will be my toe in the water start to what I would love to be a long term business. Any suggestions you seasoned pros can give me on ...

Edit listing problems

I have a current listing and would like to add a picture, but cannot. Keeps giving me an error informing me to correct the so-called high-lighted area. Appears to be a software glitch as they keep updating the editing features. Please fix it eBay!

Resolved! Put my store on vacation - Can anyone see my store items still?

Anyone know how long before you can't see the items in my store? Its been about an hour and I can still see my open store. I did click to not show any FP items and I cancelled my auctions. Can anyone see my store items?

Interesting Today Show Re Ebay Security Breach

http://www.today.com/news/ebay-responds-claims-security-breach-has-impacted-vendors-1D79862947 Below the video is a statement from ebay.

CanadaPost vs. Math

The o/s lettermail parcel came back with "postage due" sticker and written by hand 241g $4.10 Reg There is 8x $0.50 + 1x $0.10 stamps. Nice of CanadaPost they did not cancel these stamps

Promos for store owners. Anyone kkeping track?

Promos have been fast and furious the last two months. Anyone keeping track of them? What to expect and when?

PayPal shipping label

Hi! I have a question here. I have been trying to print out the shipping label and this is what shows at PayPal: Paypal Shipping is unavailable for the Ship To Address (...... ) What can be the reason for that? I see the buyer's address at PayPal, bu...

Why does eBay allow Picture and Description Theft?

Kind of a rant but here it goes: Why does eBay allow picture and description theft? When you report the listings using the proper online form, eBay just ignores you and does nothing about it. When phone into customer service, they promise you action,...

Fishy buyer should I worry?

I have a bidder on item 281365899710. This person signed up yesterday and has zero feedback should I worry?

New Listing promo June 28-July 2

http://pages.ebay.ca/promo/2014/06_28.html I just got another one.

New Bug "Can't leave feedback for the selected listing(s)."

Made a sale this morning and attempted to leave feedback for the buyer. received an error in red text saying "Can't leave feedback for the selected listing(s)." Called support (oh woe is me lol) and they said they are aware of the issue and are worki...

Can I bulk change description after listings are posted?

This might be a dumb question......................I listed a number of items and later found a typo in the description. I was using TL and it copied onto a number of listings. I know I can bulk add to descriptions, But if there a way to search my cu...

What would be the best way to handle this situation?

Hello all, I'm really sorry if this has been asked a trillion times before, but I tried looking on the board and couldn't find the answer I need. At the moment I'm listing/selling some basketball cards on ebay, and due to the high (traceable) shippin...

How am I protected as a seller

I'm new here and have a few scenarios ,how am I protected for example if I sold for example a iphone 5 ,I get a tracking number with delivery confirmation and canada post shows it as delivered,but my buyer says for example that there was no phone in ...