Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Selling Limits

"A Platinum PowerSeller who has been listing on eBay since the late 1990's recently stumbled upon the fact that eBay had placed limits on his account without his knowing. While many sellers are aware of eBay seller limits, it seems eBay only displays...

CanadaPost phasing out door-to-door delivery

In their ongoing effort to work less for more money while at the same time giving our overweight nation more opportunities for daily exercise, CanadaPost intends to phase out door mailboxes in favor of community mailboxes over next 5 yrs: http://www....

Another GRRRRR

Had a item sell last night that stated there was a message in order details. Signed into .ca ..nothing there. Had to sign into .com to get the message.

Multiple Paypal Payments per 1 Shipment

Customer paid for a few items, they all packed and ready to ship next day. However, customer bought a few more items, I combined shipment and only charged 60 cents for shipping which covered paypal and ebay additional fees. My rate of 'Shipping and h...

A shocking event......Canada Post

I had a shipment coming from Future Shop besides their bogus "order before midnight and have it tomorrow" scam, when you get to the final page of checkout there is a box that tells you "Did we say next day, oh we meant next day except when we are bus...

PAYPAL refunds a customer before the goods arrival date

I recently had a case where I shipped by CANADA POST and the customer had requested "SURFACE MAIL" the CANADA POST standard was 6-8 weeks delivery.8 weeks is not due until 13th December.Just prior to 6 weeks the buyer told me via EBAY email that EBAY...

Seller away until Dec. 30. How do I put this in my listings?...Thanks Heather

I'm away at Xmas. How do I put that I am away from ...to...and your purchase will not be mailed until.... I see some listing have this as a banner. Any help greatly appreciated.

Duplicate listings

I accidentally listed 2 identical auctions, one ending last evening and the other tonight. Even though the first one has ended the second one still does not show up in my store (and therefore not in search). Technically it is no longer a duplicate li...

Question About Listing Coins

I have some coins to list. I read a post here where someone was complaining that a seller had cleaned a coin. I'd love to clean these up a bit, but after that thread I'm no sure. Is there some kind of rule about cleaning coins?Would even a little was...

Create a Listing Problem

When I go create a new auction my Add a description section is in HTML and the Font Color etc. is not there.

another promotion December 9 to 13

this site as just given another promotion by invitation. i never seen a promotion at this time of the year during the last promotion i actually seen a decrease in the # of listings. i think a lot of part time sellers wont bother with promotions when ...

Poor sales and now one of "those' buyers

Sales have been horrid as of late - 2 in the last 2 months. One of those now has opened a case for item not delivered. I monitor my tracked items and try to keep it in mind where they are and when they get delivered, and this is easy to do with only ...

Resolved! Where can I find the item number and is that the best way to direct a customer to an item of mine?

Where can I find the item number and is that the best way to direct a customer to an item of mine?

Having issues selecting a category when listing an item

I listed an item earlier this evening without a problem but now when I try to list another item and select the category and click continue the checkmark disappears and I get a message that I have to select atleast one category. It is not letting sele...

Resolved! ebay claim

i need a clarification. is the 45 day limit to file a claim starting from when the purchase is made or starting from when the payment is made? thank you

Ebay's not what it used to be

Hi all. I dont know about you but it just seems that every year my sales go down, my profit margin goes down, but ebays fees go up. It would be nice if Ebay started to pay more attention to us sellers selling than finding more creative way of milking...

Changing the Font size on Invoices

Does anybody know how is adjust on the font size on the customer invoice/address label printed in the Selling Manger. Some how, when I print my shipping labels in Selling manager, the shipping address font is half the size of the return address.

Research into why my ebay store sales are declining.

A while back I posted on big sales declines at my store and invited commentary. From that--helpful posters offered good critique and I made some major changes based on their input and my own research.This involved a complete site and listing overhaul...

Very high prices using ebay shipping calculator

I have a current item listed for sale, and have received a message about it asking why the shipping rate to the US was so high. I used the ebay shipping calculator when I posted my listing, which resulted in an estimate of $34, but when I just checke...

eBay.com Automatic relist 3 times for free

I came across this topic in Seller Central on eBay.com. Apparently you can relist automatically for free for three time and it does not count against your monthly limit. The topic was posted in July 2013 and is still active. I have a link to a help f...

Zero sales

Anyone having a serious lack of sales action? I haven't seen this inaction ever in my short career on Ebay, seems like business has just dried up completely. Nothing for 2 months now and I am feeling like I am on some kind of black list.

Seller Listing Recommendations

On my Active Listings page there is a "Listing Recommendations" tab that I haven't really noticed before. When I click on the tab it gives me the recommendation to "Add a condition description to help buyers quickly understand exactly what to expect"...

moving from Oz to canada and selling on eBay.

Just trying to get some insight into the Canadian eBay platform. I've been selling on the Australian eBay for a few years but we are moving back to Canada and I'm not sure its worth setting up again. For starters I thought Australian postage was bad ...

Theft or fraud?

I sold an item that I make to a guy in Australia in the summer when I was using surface mail. That of course takes longer to deliver than the time limit to claim a non-delivery, so it went sour and the guy wanted a refund. I gave it to him before he ...

Resolved! Letter of consent

Hello everyone, I have this question and not sure if it's allowed on ebay: I have potential buyers for a product I'm selling from international destinations. Problem is Canada Post is quite expensive to get it shipped either by parcel air or surface ...

Criteria - Item as described

I have buyers came back to buy from me.Some of them didn't like to leave feedback and I respect their choice.Some of them always left me 4-star which made my rating doesn't look good. Plus they may buy the same items from other sellers with less item...

bad feed back for shipping expenses

how is it that a nobody with no selling can leave bad feedback for shipping expenses,the item was won for a dollar not much to complain about right well yess the 3.99 i charged for shipping got me neg feedbck,ebay took .40 cents the bubble envelope w...

CP international shipping rates

A few months back I called CP to complain about increase in international shipping rates. For example, To send one vinyl lp to Japan with tracking jumped from $22 to $75. The local agent was shocked at the increase and had someone higher in CP manage...

MERRY CHRISTMAS EVEYBODY HOHOHO

Yes I am like the music in the grocery stores I start early every year LOL .. Merry Christmas to all and to all a new year May your presents be plenty and your family be near ... I started this thread to spread holiday cheer This year I am going to b...

Another amusing message from eBay

Well, this message from eBay - copied verbatim - at least gave me my chuckle for the day (I've put the amusing part in bold): "To help you be a successful seller and ensure a safe experience on eBay, we sometimes change limits, and or add restriction...